CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Part Three: Building and Maintaining Relationships: Discuss the Customer Service Interview (pages 138-139) with the class by having them relate to the questions that Nick Daher discussed. Select three or four questions he responded to and compare the students’ responses to those of Ms. Faries in Part 2, Chapter3, p. 58, and also to Mr. Tanzer ... ................
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