Performance Management: A roadmap for developing ...

EFFECTIVE PRACTICE GUIDELINES

Performance Management

A roadmap for developing, implementing and evaluating performance management systems

Elaine D. Pulakos

EFFECTIVE PRACTICE GUIDELINES

Performance Management

A roadmap for developing, implementing and evaluating performance management systems

Elaine D. Pulakos

This publication is designed to provide accurate and authoritative information regarding the subject matter covered. Neither the publisher nor the author is engaged in rendering legal or other professional service. If legal advice or other expert assistance is required, the services of a competent, licensed professional should be sought. Any federal and state laws discussed in this book are subject to frequent revision and interpretation by amendments or judicial revisions that may significantly affect employer or employee rights and obligations. Readers are encouraged to seek legal counsel regarding specific policies and practices in their organizations.

This book is published by the SHRM Foundation, an affiliate of the Society for Human Resource Management (SHRM?). The interpretations, conclusions and recommendations in this book are those of the author and do not necessarily represent those of the SHRM Foundation.

?2004 SHRM Foundation. All rights reserved. Printed in the United States of America.

This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the SHRM Foundation, 1800 Duke Street, Alexandria, VA 22314.

The SHRM Foundation is the 501(c)(3) nonprofit affiliate of the Society for Human Resource Management (SHRM). The SHRM Foundation advances the human resource management profession and increases the effectiveness of HR professionals through research, innovation and research-based knowledge. The Foundation is governed by a volunteer board of directors, comprised of distinguished HR academic and practice leaders. Contributions to the SHRM Foundation are tax-deductible.

For more information, please contact the SHRM Foundation at 703-535-6020. Online at foundation.

Table of Contents

Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii About the Author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Effective Practice Guidelines for Performance Management . . . . . . . . . . . . . . . . . . . . . 1

Methodology for Developing Practice Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Overview of the Performance Management Process . . . . . . . . . . . . . . . . . . . . . . . . 2

Performance Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Ongoing Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Employee Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Performance Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Performance Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Ensure Alignment with Other HR Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Get Organizational Members on Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Communicate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Automate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Pilot Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Train Employees and Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Evaluate and Improve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Legal Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Summary and Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Sources and Suggested Readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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