Passport installation – Windows 8, Firefox



Passport installationWindows 8 + FirefoxOS VersionWindows 8System Type 32-bit and 64-bitBrowser name & versionFirefox 23Before you begin…Check you have Anti Virus software installed on your computer eg McAfee, Norton 360, Microsoft Security Essentials.Remove McAfee Site Advisor software for Internet Explorer if you have it installed as it will stop Passport from working. Step 1 - Check if you have 32-bit or 64-bit Windows 8On the Windows Start screen, click on DesktopDrag the mouse to the bottom right of the screen and bring the toolbar in from the right, click on SettingsClick Control PanelThe All Control Panel Items window will open, click SystemIn the System section look for System type and make a note as to whether it says 32-bit or 64-bitStep 2 - Check if you are an Administrator on the computerRight-click on the Windows Start screen, click All apps in the bottom right of the screenClick Control PanelThe All Control Panel Items window will open, click User AccountsThe User Accounts window will open, check the blue box on the right for Administrator, if you see this you can go to the next step - if you see the word Standard, clickChange your account type and select Administrator, log off and log back in again so the change comes into effect.Step 3 - Remove any existing Passport software Right-click on the Windows Start screen and then click All apps in the bottom right of the screenClick Control Panel then select Programs and FeaturesYou now need to remove all instances of Java, Juniper and Citrix, click on the programs in the list (one at a time) then click on Uninstall or Uninstall/Change (see example below)If asked Are you sure…?, click YesUse the cross (X) in the top right corner to close the window.Step 4 - Run the Registery Cleaner Open Firefox, copy and paste into the address bar and hit the Enter key on your keyboardAn Opening regcleaner.exe window will open, click on Save FileClick on the arrow in the top right of the screen then click on regcleaner.exeClick Yes to the user account control prompt and Yes again to clean the Citrix client from your PCClick Yes to remove the Citrix folder from Program Files on your machineClick OK to exit the Citrix CleanerClose all programs and restart your machine to make changes active.If you are unable to remove the Citrix folder from Program files using the registery cleaner, this can be done instead from the C drive.Right-click on the Windows Start screen, and select All Apps in the bottom right corner of the screenClick on ComputerThe Computer window will open, double click on Local Disk (C:)Click on Program Files, right-click on the Citrix folder and then click DeleteClick Yes to confirm deletion.If this doesn’t work, you can download the Citrix Receiver Clean-Up Utility from (click on Download, right-click on the file, then click Run as Administrator).Step 5 – Update settings for FirefoxNB. Firefox will block older versions of Java – before you update your Firefox settings you will need to remove Java if you already have it installed, and re-install it after you have finished updating Firefox settings.Open Firefox, click on the menu in the top left corner, then click on Options followed by OptionsThe Options window will open, click on the Content tab and then in the Block pop-up windows section click the Exceptions button The Allowed Sites – Pop-ups window will open, in the Address of website field type *..uk, then click the Allow buttonThe website address will move into the white box below, next type passport..uk in the Address of website field and click the Allow buttonYou should now have two addresses listed under the Site heading with a status of Allow, click the Close buttonYou will now be returned to the Options window, click on the Security tab, then click the Exceptions button next to Warn me when sites try to install add-ons The Allowed Sites – Add-ons Installation window will open, in the Address of website field type *..uk then click the Allow button, do the same with passport..uk – both addresses will move into the white box below, you can now click CloseYou will be returned to the Options window, click OKStep 6 – Download and install JavaOpen Firefox, copy and paste into the address bar and hit the Enter key on your keyboard, click Free Java DownloadClick Agree and Start Free DownloadThe Opening jxpiinstall.exe window will open, click on Save FileClick on the arrow in the top right corner then click on jxpiinstall.exeA warning message will be displayed, Do you want to allow the following program to make changes to this computer, click YesThe Java Setup – Welcome window will open, click InstallIf you are asked if you want to install any software (such as the Ask toolbar), un-tick the box and click NextWhen Java has finished installing, you will see a You have successfully installed Java message, click CloseYou will be taken to a Verify Java page, close the page.Step 7 - Disable Java Deployment Toolkit in FirefoxOpen Firefox, click on the menu in the top left corner, then click Add-ons Click Plugins, then click on the drop down arrow next to Java Deployment Toolkit and select Never Activate, close the tab.Step 8 - Download and install Citrix Receiver for WindowsOpen Firefox, copy and paste into the address bar and hit the Enter key on your keyboard, click Download Receiver for WindowsRead and tick I agree to the terms of the Citrix License Agreement, then click ContinueThe Opening CitrixReceiverWeb.exe window will open, click Save FileClick the arrow at the top right corner of the screen then click CitrixReceiverWeb.exeA Do you want to allow the following program to make changes to this computer message will be displayed, click YesA Citrix Receiver window will open, click InstallCitrix Receiver will install, once it is completed you will see the Citrix Receiver icon in the bottom right corner of your screen.Step 9 - Log into Passport (installs Juniper software)Open Firefox, copy and paste into the address bar and hit the Enter key on your keyboardType in your Hantsnet username, Hantsnet password, Passport PIN and token number and click Sign InNB. If this is the first time you have logged into Passport, see the information on Learn.IT ( – go to Passport > Setting up Passport)Wait for the security warning box to appear and tick I accept the risk and want to run this application, then click Show options and also tick Do not show this again for apps from the publisher and location above, click the Run buttonClick Yes to install Host Checker if prompted Click on the Hantsnet Desktop icon and agree to install Juniper Citrix Services ClientOnce your Hantsnet desktop is loaded you may be prompted by a Citrix Receiver Security warning box. If you are, tick Do not ask me again for this site and then click Permit useYou have now completed the installation process. ................
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