Root Cause Analysis & Corrective and Preventive Actions ...
Ask: “Why did this happen?” Write down the response, then ask the question again. Write down the response. Ask the question 5 - 6 times and you may get to the “root cause” of the problem. May ask what and when questions, too: • Why was there water on the floor? • What could be the cause(s)? • Why would that happen? ................
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