Summary of Position:



IT Support AnalystJob Title: IT Support Analyst Reports To: ERP System AdministratorStatus: Non-Union HourlySummary of Position: Provide support for technical software, hardware, network infrastructure in support of Ridewell’s current and future business requirements. The position interacts with users at all levels within the company to provide support/problem resolution, as well as, assisting system users in finding new and better ways to accomplish Ridewell’s Business objectives. The position will function in a dual role of IT Support and Business Analyst.Major Duties & ResponsibilitiesServe as initial contact for internal users requiring guidance and/or support in all areas of Ridewell’s information technology systems.Escalate advanced issues to IT Administrator or ERP Systems Administrator.Assist in the selection, implementation, and support of IT systems hardware and /or software in the office and shop floor environments.Assist in the support and maintenance of Ridewell’s wireless networks, virtual, and physical servers.Interact with Vendor Managed Services Providers in the configuration, support, and maintenance of IT systems hardware and/or office equipment to fulfill Ridewell’s business needs. Assist with updates, maintenance, and support for Ridewell’s IBM iSeries systems.Work with internal ERP system users to view, analyze, and apply ERP systems data more effectively/efficiently. Minimum Qualifications High School Diploma with 2 years of applicable IT experience, Bachelor’s Degree in Computer Science or related IT field, or a bachelor’s degree in business related field with working experience in IT.Basic technical/computer knowledge.Excellent inter-personal and communication skills; capable of explaining procedures vernally or in writing.Critical thinking and troubleshooting skills.Ability to think outside-the-box, perform research, and operate independently or in a group setting.Aptitude to learn new skills and gain knowledge through experience. Additional Experience (Preferred but NOT Required):Software: Enterprise Resource Planning Infor LX 8.4.0IBM based ERP Manufacture Execution SystemCrossroads MESWarehouse Management SystemTouchpath InventoryMicrosoft Office 365Google Gsuite Help System’s Robot SchedularCompleo Suite Hardware: IBM iSeries Power 9Windows Vsphere Virtual ServersWireless Network Meraki WAPs Cisco SwitchesAllWorkx Phone SystemsVendor Managed Services:JMARK Backend Network Infrastructure Systems Security Federal Protection Security Surveillance Systems Lakeland Office Support EquipmentMulti-Function Printers (MFP)PrintersHuber and Associates IBM iSeries SupportPhysical RequirementsAbility to sit or stand for extended periods.Working Conditions:Office working environment.Ability to work Monday through Friday from 8 a.m to 5 p.m.Please submit your resume to Betty Dorris in Human Resources. ................
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