AT&T Reservationless Service

AT&T Connect Global Reservationless Service User Guide

Version: S

March 8, 2011

AT&T Reservationless Service User Guide

1 CHAPTER ONE ............................................................................................................................................................................ 2 1.1 AT&T RESERVATIONLESS SERVICE - INTRODUCTION ................................................................................................................ 2 1.2 USERS TYPES .............................................................................................................................................................................. 2 1.3 CONFERENCE ACCESS NUMBERS ................................................................................................................................................ 2 1.4 PREPARING FOR A CONFERENCE CALL - PRE-CONFERENCE REQUIREMENTS .............................................................................. 3 1.5 PARTICIPANTS WHO NEED TO DIAL IN TO YOUR CONFERENCE NEED THIS INFORMATION............................................................. 3 1.6 DIAL-IN CONFERENCE PROCESS ................................................................................................................................................. 3 1.7 CONFERENCE FEATURES............................................................................................................................................................. 4 1.8 HOST OPTIONS MENU ................................................................................................................................................................. 6

2 CHAPTER TWO ........................................................................................................................................................................... 7 2.1 TOUCHTONE COMMANDS ........................................................................................................................................................... 7 2.2 CONFERENCE COMMANDS .......................................................................................................................................................... 7 2.3 DIAL-OUT COMMANDS TO ADD PARTICIPANTS .......................................................................................................................... 9 2.4 CHANGE CONFERENCE ENTRY AND EXIT OPTIONS (CURRENT CONFERENCE) ............................................................................. 10 2.5 QUESTION & ANSWER SESSION ................................................................................................................................................ 10 2.6 VOTING AND POLLING .............................................................................................................................................................. 11

3 CHAPTER THREE...................................................................................................................................................................... 12 3.1 GLOBAL ACCESS OPTION - INTRODUCTION .............................................................................................................................. 12 3.2 GLOBAL ACCESS INFORMATION ............................................................................................................................................... 12 3.3 PREPARING FOR A CONFERENCE CALL - PRE-CONFERENCE REQUIREMENTS ............................................................................ 15 3.4 PARTICIPANTS WHO NEED TO DIAL IN TO YOUR CONFERENCE NEED THIS INFORMATION........................................................... 16 3.5 DIAL-IN CONFERENCE PROCESS ............................................................................................................................................... 16 3.6 DIAL IN CONFERENCE PROCESS WITH GLOBAL ACCESS ........................................................................................................... 16

4 CHAPTER FOUR ........................................................................................................................................................................ 18 4.1 AT&T RESERVATIONLESS SERVICE CONFERENCE RECORD ..................................................................................................... 18 4.2 LOGGING INTO ONLINE CONFERENCE RECORD ORDERING SITE............................................................................................... 19 4.3 ENHANCED SERVICES CONFERENCE SELECTION SCREEN ......................................................................................................... 21 4.4 ENHANCED SERVICE SELECTION MENU.................................................................................................................................... 22 4.5 AUDIO ON CASSETTE OR CD AND WAV FILE ON CD REQUESTS ............................................................................................... 23 4.6 DIGITIZED REPLAY ................................................................................................................................................................... 24 4.7 SEND INVITATION TO LISTEN TO RECORDING ........................................................................................................................... 25 4.8 ORDER REPORT REQUEST ......................................................................................................................................................... 26 4.9 SAMPLE REPORT ....................................................................................................................................................................... 27 4.10 TRANSCRIPTION REQUEST ........................................................................................................................................................ 28 4.11 DELETE RECORDING ................................................................................................................................................................. 29

5 CHAPTER FIVE.......................................................................................................................................................................... 33 5.1 USING THE AT&T CONFERENCE MONITOR - WEB INTERFACE ................................................................................................. 33 5.2 SUPPORTED BROWSER .............................................................................................................................................................. 33 5.3 OPENING THE AT&T CONFERENCE MONITOR .......................................................................................................................... 33 5.4 WORKING WITH YOUR CONFERENCE........................................................................................................................................ 36 5.5 CURRENT CONFERENCE CALL STATUS SCREEN........................................................................................................................ 37 5.6 CHANGING FUTURE CONFERENCE OPTIONS ............................................................................................................................. 38 5.7 CHANGING CURRENT CONFERENCE OPTIONS ........................................................................................................................... 39 5.8 WORKING WITH PARTICIPANTS................................................................................................................................................. 40 5.9 USING PARTICIPANT INFORMATION .......................................................................................................................................... 40 5.10 DIALING OUT FROM THE AT&T CONFERENCE MONITOR TO ADD PARTICIPANT...................................................................... 43 5.11 RESOLVING AT&T CONFERENCE MONITOR PROBLEMS........................................................................................................... 44

Customer Care: 800-526-2655 or 205-206-2301 in the U.S.A. For Customer Care telephone numbers outside of the U.S.A., visit and enter your dial-in number for your preferred country.

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AT&T Reservationless Service User Guide

1 CHAPTER ONE

1.1 AT&T Reservationless Service - Introduction AT&T Reservationless Service gives a Host maximum flexibility and ease to hold a meeting, day or night without ever having to make a reservation. Each Host is assigned dedicated dial in numbers and access codes to use at any time. Upon registration, the user will receive an email confirmation with their dedicated dial-in numbers so they can begin using the service immediately. A personalized wallet card will arrive in the mail in approximately 10 ? 12 business days to U.S.A. addresses. International mail delivery will vary based on the country. If you have not already registered for this service, you can do so by calling 800-526-2655 (Toll-Free telephone number within U.S.A) or 205-206-2301 (Direct Dial number in the U.S.A) or visit (only if your company has enabled registration via the Web).

Note: At time of registration the following are also available to enhance your Reservationless Audio Account if enabled for your company account: Web Conferencing Services and Global Access (Local in-country dial-in numbers for your conference call). To learn more about Global Access go to Chapter 3. If you are interested in registering for Web Conferencing and/or Global Access as well, you can contact customer care to find out if your company has made these options available.

1.2 Users Types The service supports several kinds of users with different roles and responsibilities. The user types include:

Host -- Owns a Reservationless account and can initiate a conference. Controls the conference via touchtone commands and/or through the Internet using the AT&T Conference Monitor.

Participant -- Joins a conference by dialing the conference dial-in number, entering the access code, and security code (if one was selected by the Host).

Online Monitor -- Host can monitor and control a conference call via the Web with the AT&T Conference Monitor (). Typically, this is the Host, but the Host can designate someone else to control the conference via the Web.

1.3 Conference Access Numbers AT&T Reservationless Service uses several different types of access numbers and codes to allow access and maintain conference security, including:

Access Phone Number -- The telephone number that Hosts and Participants dial to gain access to the conference call. Both Toll-free and Caller Paid are available.

Access Code -- The code number that Hosts and Participants enter to uniquely identify the Host account. The Access Code can be 6 to 10 digits. The Access Code can be selected and modified as needed by calling the Customer Care Center.

Host Password -- The code number that Hosts enter to identify themselves as Hosts, thereby letting them start their conference and use the commands and options reserved for the Host. The Host Password is also used to gain access to the AT&T Conference Monitor. The Host Password can be 4 to 20 digits. The Host Password can be selected at time of registration and can be changed via the touchtone commands by selecting host options.

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Security Code -- An optional code number that the Host can use to enhance conference security. If a conference has a security code, then participants must enter it to join the conference. The security code can be 4 to 9 digits and is selected via touchtone commands per conference call.

Note: A Host's account can be configured to not use security codes, require security codes, or let the Host decide on a per conference basis.

Billing Identifier -- An optional billing identifier enables the host to track Reservationless conference call expenses when necessary for projects or clients. If the host Reservationless account is setup with billing identifier, only the host will be prompted to enter it to join the conference. The billing identifier can be up to 20 numeric digits and is entered via touchtone commands at start of the conference call. Billing identifiers are not validated.

Note: This billing identifier can be made mandatory for every single host within a company or allowed to be selectable on a per host bases at time of registration by your internal company conferencing services administrator. If your company makes it mandatory, it cannot be overwritten. If a host chooses to use billing identifiers and it is not mandatory, you can override by pressing the # key when prompted to enter.

1.4 Preparing for a Conference Call - Pre-Conference Requirements

To hold a conference you either:

? Contact each participant in advance of the conference and give them the access information necessary to participate. Your participants go through the process described in the Dial-In Conference Process section.

? Or you can dial out to participants using touchtone commands described in Chapter 2 or the AT&T Conference Monitor described in Chapter 5.

1.5 Participants who need to dial in to your conference need this information:

? The date and time of the conference ? The conference call access dial-in telephone number (Toll-Free or Caller-Paid)

? Access Code ? Security Code if selected. 1.6 Dial-In Conference Process When a participant calls the Access Phone Number for your conference, what happens depends on your Host account options, and the settings you made for the particular conference. Here is the basic sequence of events:

1. AT&T places the caller into an interactive call flow script to guide the caller into the conference. The script handles Host identification, including collection of the Access Code, Host Password, optional Billing Identifier and optional Security Code. The script places participants on hold until the Host arrives and enters the above information unless the Host has selected Conference Start without Host (if available for your account). Note: If the Roll Call feature is turned on, callers are prompted to record their name before entering the conference.

2. Once the Host starts the conference, participants are connected into the conference. If a Security Code was selected by the Host, the system will prompt the participant for the Security Code prior to allowing them access to the conference.

Callers who enter incorrect codes three times will be played an announcement requesting they contact Customer Care.

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When the Host disconnects from the conference, a short message is played to the remaining participants and then disconnects them. If the Host inadvertently disconnects, all participants and the Host can dial back into the conference. Note: If the Conference Continuation WithoutHost feature is turned on (if available for your account),, the conference call

can continue without you (the Host) and does not end until the last participant disconnects. Sample for Reservationless Dial-In Call Flow for Host

1. Dial in to the Conference Call using either the Toll-Free or Caller Paid telephone number 2. Enter the Access Code followed by the # sign 3. Press * 4. Enter Host Password followed by the # sign Note: The above call flow did not include optional features such as security code or billing identifier. If AT&T Direct

Access: Enter AT&T Direct Number plus the Toll-Free number in step 1 above. Sample for Reservationless Dial-in Call Flow for Participant

1. Dial in to the Conference Call using either the Toll-Free or Caller-Paid telephone number 2. Enter the Access Code followed by the # sign

Note: The above call flow did not include optional features such as security code. If AT&T Direct Access: Enter AT&T Direct Number plus the Toll-Free number in step 1 above.

1.7 Conference Features AT&T provides many conference features designed to enhance the audio conferencing experience for Hosts and their participants. These features can be activated either with touchtone commands or through the AT&T Conference Monitor.

The following features are available from the AT&T Conference Monitor or through touchtone commands: Dial Out -- The Host can dial out to add a participant to the conference call via touchtone command or the AT&T Conference Monitor via the Web. When the Host enters the dial out command, the Host is temporarily removed from the conference and is prompted for the phone number to be dialed. Once connected to the person being called, the Host can either put that person into conference or disconnect the dialed line. After dialing, the Host may elect to dial another line or rejoin the conference. See Table 2-3 for a list of available commands that determine the disposition of the dialed line.

Entry and Exit Options -- The Host can select a default participant entry/exit option for all calls or per conference call as desired via touchtone commands. If changing during a live conference call, it will not impact your default option. Entry/Exit Options: Tones, Name Announce, and Silent. When a participant enters or leaves a conference, the service can play a tone, play the recorded participant name, or do nothing (silent entry). If Name Announce is desired, Name Record must first be turned on (Name Record is turned on via touchtone commands by selecting host options or the online AT&T Conference Monitor). XXX has joined the conference.

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