AT&T Express TicketingSM

AT&T Express TicketingSM

Online trouble ticketing is here! You can now report your trouble online at .

User Guide June 2015

1

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

AT&T Express TicketingSM overview

The AT&T Express TicketingSM web portal lets you quickly and easily submit trouble tickets and check ticket status for certain voice, data, and managed services from your mobile phone, tablet, or computer.

You can simply input your asset ID and Express Ticketing routes the ticket to the appropriate service center. Express Ticketing supports ticket submission, status query, chat, log updates, contest, and escalation.

In the following sections, you'll learn how easy it is to create your ticket and view your ticket status:

? Get Started ? Enter Circuit and Service Information ? Enter Trouble Details ? View Ticket Summary ? Request Ticket Status ? Submit Feedback ? Additional Information

Images provided in this presentation are for illustrative purposes only.

2

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Get Started

3

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Welcome to AT&T Express Ticketing

The AT&T Express Ticketing portal allows you to quickly and easily submit trouble tickets for select voice, data, and managed services from your mobile phone, tablet, or PC. To get started, open your web browser and type expressticketing in the address bar. No authentication is required to access this application. From the home page, you can create a new ticket or request the status of an existing ticket.

To view ticket status, press View Status.

To create a new ticket, press Start Ticket Create.

4

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Enter Circuit and Service Information

5

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Verify your location has power

You must have regulated power flow at your service location to open a trouble ticket and to ensure accurate test results. Lack of power to your equipment can lead to false test results or other unexpected behaviors.

If your location has power, select Yes.

View the User Guide. Access video tutorials. Review Terms of Use. Review the AT&T Privacy Policy.

6

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Enter your AT&T asset ID and validate

Your asset ID can be a circuit ID, such as DHEC.845486..ATI or 23/HCGS/123456/SC; a telephone number, such as 555.867.5309; an IP address, such as 192.168.1.1; or a Router Hostname, such as ZZABCLQUE0001R. If you need help finding your Asset ID, see the Asset ID help wizard slide.

To enter your AT&T Asset ID, you can:

? Copy and paste your asset ID. ? Use a Service Type Help wizard to find and input your asset ID. ? Use a previous circuit. Valid delimiters for any format are a forward slash (/), a period (.) or a dash (-). All asset IDs are alpha numeric values only.

Enter your asset ID, and then press Validate Asset ID.

7

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Select the service location

Select the state in which your asset is located, and then press Validate Asset ID (not shown).

Select the State.

8

? 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download