Name of procedure
Billing and Payment Method – Fido Internet
| Description |
|Follow this procedure to change payment method. |
|[pic]Points to Mention |
|This transaction can be completed by the customer on Fido.ca. |
|Cash, debit, credit card or cheque cannot be processed in store for Fido Internet bill payment. |
|Only one-time payment, pre-authorized credit cards or pre-authorized banking is allowed for Fido Internet. |
1. Find Customer
|Step |Step Details |
|Login to SSP |Email address |
| |Password |
| |Dealer Code |
|Accept Customer Information Security message | |
|Find customer |Enter Account number or CTN |
| |Postal Code |
| |Click SEARCH |
| |If customer is not a wireless customer and doesn’t have their account|
| |number, click Advanced Search and search by name or address. |
|Confirm that customer has been identified with an official piece of |Customer Dashboard will display. |
|ID. | |
|Under Customer Dashboard “Internet”, click View. |
| |
|[pic] |
2. Change Payment Method
|Step |Step Details |
|Click on INTERNET and click on BILLING AND PAYMENTS and select the | |
|EDIT icon. | |
|Choose preferred payment method: | |
|Pre-authorized credit card | |
|Pre-authorized chequing | |
|Enter customer credit card or bank information and click UPDATE. |Make sure to swipe the credit card in the encryption device when |
| |prompted. |
|Finalize transaction and make sure to print 2 copies of the online |Both customer and representative must sign both copies of the |
|receipt. |receipt. |
| |Customer will receive an email confirming the transaction. |
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