Name of procedure
Pay Now / One-time Payment (Credit Card) – Fido Internet
| Description |
|Follow this procedure to make an immediate payment by credit card directly in customer account. |
|This one-time payment option is only available by credit card. |
|If customer would like to sign up for pre-authorized payment by credit card or bank account (PAC), refer to the procedure Billing and |
|Payment Method in SSP. |
|[pic]Points to Mention |
|If the service is suspended temporarily, note that the payment might not lift the suspension. Contact EOS, as different account status could |
|have different suspension. |
|Cash, debit, credit card or cheques cannot be processed in store for Fido Internet bill payment. |
|Only one-time payment, pre-authorized credit cards or pre-authorized banking is allowed for Fido Internet. |
1. Find Customer
|Step |Step Details |
|Login to SSP |Email address |
| |Password |
| |Dealer Code |
|Accept Customer Information Security message | |
|Find customer |Enter Account number or CTN |
| |Postal Code |
| |Click SEARCH |
| |If customer is not a wireless customer and doesn’t have their account|
| |number, click Advanced Search and search by name or address. |
|Authenticate the customer with a valid government issued ID and click|Identification documents (make sure you are logged into SSP before |
|Continue. |clicking on this link) |
|Under Customer Dashboard “Internet”, click View. |
|[pic] |
|Click OVERVIEW from the drop down menu. | |
2. Make a Payment
|Step |Step Details |
|On the Overview page, click on the PAY NOW button. It will bring you | |
|to the MAKE A PAYMENT NOW screen. | |
|Enter payment amount and information in the dedicated fields. | |
|Click CONTINUE. | |
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