Total Office Manager

[Pages:5]Total Office Manager Email Settings

Emailing from Total Office Manager may be used in two ways. The default method is by transmitting information from Total Office Manager to your computer's third party default mail client. You may also use the internal email settings to send email and make Contact Log entries within the software.

Preference Setup

Navigate to Edit | Preferences | Company | My Preferences. Enter your SMTP settings for your email service provider.

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Default Mail Client Installers

Currently, Total Office Manager requires a 32-bit mail client to send information to your default mail settings. If you have the 64-bit Microsoft Office application installed, you may receive MAPI errors when attempting to email from the software. There are a few free 32-bit applications that may be used if you are not able to obtain a 32-bit Microsoft Office installation package.

1. Mozilla Thunderbird: 2. Opera Mail: 3. Claws Mail: 4. eM Client: 5. Mailbird:

MAPI Error(s) When Emailing

Occasionally an error may be generated when attempting to email out of the software. This may be due to security permissions on the Outlook application or a Windows Security Update causing the issue. To troubleshoot email errors, please make sure the following are in place.

Ensure proper security is in place for the Outlook executable.

Navigate to the Program Files folder for Microsoft Office (C:\Program Files (x86)\Microsoft Office\Office##) and find the Outlook Executable. Right click and choose Properties, then click on the Security tab. Make sure that the Administrator and computer user for the computer and the domain account are both here with full security permissions.

Even if the shortcut on the desktop has full security permissions, the main executable in the program files folder must also have full security permissions. Many times, a Windows update will remove a domain user from the security of the main executable if the application is not installed with full security permissions. Once it has been added back, emailing from the software will resume working.

Windows Updates

In a prior security update for Windows on January 19, 2016, Microsoft re-released an update to KB3102429 to correct an error that would generate when trying to email or export a PDF that uses Crystal Reports 9. If the update for KB3102429 installed on the local machine is not dated on or after January 19, 2016, please remove the installed update for KB3102429 from your local machine and reboot the computer. If desired, but not required for use with Total Office Manager, you may reinstall this update from the Microsoft website: .

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As we are aware that there may be updates that prevent certain functions like emailing to fluidly work in Total Office Manager, please review any Windows or Microsoft Updates that may have been installed since you knew the ability to email last worked.

Email SMTP and POP3 Server Settings

Below is a list of the standard default port settings for email servers.

Default Ports: SMTP Server (Outgoing Messages)

POP3 Server (Incoming Messages)

Server:

Non-Encrypted Secure (TLS) Secure (SSL)

Non-Encrypted Secure (SSL)

Authentication:

AUTH StartTLS SSL

AUTH SSL

Port: 25 (or 587)

587 465 110

995

For reference, a list of the most popular email clients' settings are listed below.



SMTP Server (Outgoing Messages) IMAP Server (Incoming Messages)

Server:

smtpmail.

imapmail.

Authentication: Port:

StartTLS

587

SSL

993

Yahoo Mail

Server:

Authentication: Port:

SMTP Server (Outgoing Messages) smtp.mail. SSL

465

IMAP Server (Incoming Messages) imap.mail. SSL

993

Yahoo Mail Plus

SMTP Server (Outgoing Messages) IMAP Server (Incoming Messages)

Server:

plus.smtp.mail.yahoo. com

plus.imap.mail.yahoo. com

Authentication:

SSL SSL

Port:

465 993

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Server:

Authentication: Port:

SMTP Server (Outgoing Messages) smtp. StartTLS

587

IMAP Server (Incoming Messages)

outlook. SSL

993

Note: If the above settings are not working for your

account, then login into the outlook web app, go to the

"Settings" > "Options" > "Account" > "My Account" > "Settings for POP and IMAP Access".

Googlemail - Gmail

Server:

Authentication: Port:

SMTP Server (Outgoing Messages) smtp.

SSL

465

smtp.

StartTLS

587

IMAP Server (Incoming Messages)

imap.

SSL

993

Please make sure that IMAP access is enabled in the account settings. Login to your account and enable IMAP.

You will need to turn off 2-Step Verification in the Gmail settings: ? hl=en

You will also need to enable "less secure apps" (third party apps) in the Gmail settings: ? hl=en See also: How to enable IMAP/POP3/SMTP for Gmail account

If you have done the above and you receive an error when you try to email from Total Office Manager, you may need to disable Captcha:

*Your Gmail/Google settings may revert . Please check these three settings should you receive an error in the future, after being able to send emails.

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Server:

Authentication: Port:

SMTP Server (Outgoing Messages) smtp.

StartTLS

587

IMAP Server (Incoming Messages) imap.

SSL

993

AT&T

Server:

Authentication: Port:

SMTP Server (Outgoing Messages) smtp.att. SSL

465

IMAP Server (Incoming Messages) imap.att. SSL

993

Verizon

Server:

Authentication: Port:

SMTP Server (Outgoing Messages) outgoing.

587

IMAP Server (Incoming Messages) incoming.

143

zoho Mail

Server:

Authentication: Port:

SMTP Server (Outgoing Messages) smtp.

SSL

465

IMAP Server (Incoming Messages) imap.

SSL

993



Server:

Authentication: Port:

SMTP Server (Outgoing Messages) smtp.

StartTLS

587

IMAP Server (Incoming Messages) imap.

SSL

993

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