CLEC REJECT NOTIFICATION



AT&T QUERY NOTIFICATION FORM

RESPONSE DUE WITHIN ONE BUSINESS DAY TO ENSURE CUSTOMER APPEARANCE IN THE DIRECTORY AND DA

To: (Provider Code) Return Response To: (AT&T contact)

(Contact Name) (Tel #)

(Tel.#) (Fax #)

(Fax#) (Date Returned)

(Date sent)

|Prod |Query # |PON (Order #) |Telephone Number |Listed Name |Order |Order |Clarifying | Problem Description |

|Type | | | | |Returned |Requested |Response | |

| | |

|Product Type |General category given to listing. Provider will determine the appropriate REQTYP to use on the responding order: |

| | |

| |R = Resale listing |

| |U = LWC listing |

| |S = 271 Switch-based listing |

| |V = IP-VIS/VoIP Provider listing |

| |Field may be blank |

|Query # |Number assigned to a listing query by some AT&T organizations. |

| |Note: Midwest Req Type J Orders: Provider must supply Query # on “responding/correcting (R) Orders.” |

|PON (Order #): |Purchase Order Number from a provider’s order, when known. |

|Telephone Number: |Account Telephone Number (ATN) and/or Listed Telephone Number (LTN) associated with the query. |

|Listed Name |End-user’s listed name associated with query. |

|Order Returned |Order(s) is not processed and is returned to the Provider. Error Code is populated in the Order Returned Column. |

|(Provider order not processed—new order must be sent.) | |

| |Note: Additional details may be noted in the Problem Description column (required with Code 4). |

|Order Requested |Error Code will be populated in this column if an order is required to clear a discrepancy. The Problem Description |

|(Provider must send order to establish, delete, or correct |column will be completed with Error Code 7’s. Customer information will be input directly from Provider’s initial |

|listing.) |order. If correcting order is not sent, customer may be/not be on directory assistance appropriately or may appear |

| |incorrectly or not at all in printed products. |

| |Note: Query # must be shown when submitting a Req Type J “Correcting (R) Order” per a reject received from AT&T Midwest. |

|Clarifying Response |Clarifying Response column will be checked if a manual order needs clarification in order to be processed. The line |

|(Use Query Notification Form to respond to clarifying |directly below the description of the problem will be left blank for Provider response to be filled in and faxed back to |

|question.) |AT&T. |

Error Codes

|Order Returned |Error Code Description |

|Error Code # | |

|1 |Listing was retained on porting order and account already exists in database. |

|3 |Account already exists with same telephone number and company code, and same or different customer. |

| | |

| |New duplicate will be deleted. |

|4 |Resubmission of order required. See Problem Description column for explanation. |

|5 |No listing/account exists for the telephone number and company code for which the order was intended. |

| | |

| |Order deleted. |

|Order Requested |Error Code Description |

|Error Code # | |

|2 |New order requested. |

|6 |Delete order requested, telephone number disconnected and still exists in database. |

|7 |Miscellaneous error. See Problem Description column for explanation. |

Sample Form

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