Schedule A: Position Description - Repco AU
Schedule A: Position Description
Position: Repco Authorised Service (RAS) Regional Manager
Company: Repco Limited
Department: Repco Store Network
Location: Victoria
Reporting To: National Repco Authorised Service Manager
Purpose
To actively contribute to the profitability, growth and return on investment of Repco Limited by coordinating the Repco Authorised Service (RAS) Program in the nominated territory whilst adhering to company policy and statutory legislation.
|Focus Area |Outcome Statement |Types of Performance Measures |
|Business |Develop and maintain strong relationships with members and a thorough understanding of RAS program’s|Achieve Gross Profit to budgeted |
|Planning |features & network issues. |targets |
| |Identifying opportunities to grow product sales and extend the RAS network. | |
| |Guide existing members through the program & ensure clear communication is achieved. |Achieve Sales to budgeted targets |
| |Manage outgoing member compliance with contractual obligations. | |
| |Maintain & update the RAS website member profiles accurately |Customer complaints effectively dealt |
| |Develop and maintain strong relationships with key State management team members and Repco Store |with in a reasonable timeframe |
| |Network staff to: | |
| |Prospect and qualify new members based on leads from the Store network. |Co-ordinate communication sessions on a|
| |Identify opportunities to increase member spending and facilitate resolution of service, pricing or |regular basis |
| |other issues raised by RAS members. | |
| |Arbitrate retail consumer grievances and inter-dealer conflicts or claims. | |
| |Manage, maintain and report to members on Telstra 13 call distribution and mapping. | |
| |Contribute to program marketing and advertising by: | |
| |Assisting members to arrange marketing activities and advertising. Ensuring correct distribution and| |
| |allocation to members of program related marketing support materials. | |
| |Ensuring correct implementation and state roll out of RAS marketing initiatives. | |
| |Promoting RAS where required at industry trade shows and other events. | |
|Occupational|Ensure NOT to enter customer sites that may be unsafe follow safety policies imposed on visitors at |All policies and procedures are |
|Health, |customer sites |reviewed |
|Safety & |Undertake any activities that will NOT place yourself or other employees at risk | |
|Environment |Comply with all Repco Safety Procedures and Policies |Complete OHS&E training on annual basis|
| |Initiate actions to improve OHS&E within area of responsibility | |
| |Ensure all appropriate actions are taken to implement OHS&E Policy, OHS&E procedures and legislative|Comply with legislative requirements |
| |requirements | |
| |Monitor OHS&E performance within area of responsibility | |
| |Actively monitor workplace to determine presence of hazards and take appropriate action to rectify | |
| |any hazards found | |
| |Participate on any local or regional OHS Committees | |
|Compliance |Review and revise sales processes as necessary to ensure they are consistent and meet relevant |Complete the company vehicle check on a|
| |company policy, procedure, strategy and legal guidelines. |monthly basis & undertake other safety |
| |Understand and demonstrate behaviour as per Company policies and procedures |checks as required |
| |Ensure compliance to relevant legislation, including EEO, Trade Practices, OH&S, etc. and Company | |
| |policies and procedures, and where necessary introduce corrective action. | |
| |Exhibit honest and ethical behaviour at all times | |
| |Ensure personal presentation is always professional and is in accordance with company guidelines | |
|Finance & |Provide regular written reports to the National RAS Manager & the State Management team. | |
|Administrati|Monitor the sales against the targets of purchases made through the Repco network |Timely submission of written monthly |
|on | |report |
|Leadership &|Manage new member induction process. |Growth in membership base & number of |
|Development |Maintain regular contact with members including: |members who withdraw from the program |
| |Communicating program-related issues and information. | |
| |Visiting member premises at least twice yearly to enforce livery and standards, completing appraisal|New members are inducted into the RAS |
| |form and site checklist to identify non-compliance. |network within a reasonable timeframe |
| |Promoting member attendance at conferences and managing sales incentive program. | |
| |Managing member problems with program third party participants. |Exceed forecasted growth in sales |
| |Act in liaison with suppliers to support membership through product sales programs, factory tours | |
| |and technical nights. |Exceed forecasted growth in margin |
| |Organise and facilitate teleconferences & assist members with travel arrangements for member | |
| |meetings, conferences, and social events. |Maintenance of defined RAS member |
| |Keep informed on state sales issues, objectives, promotional activities and other relevant |standards |
| |information & participate in Sales programs as required | |
| |Assist national manager with initiatives to grow RAS program, this may include; |Bi-annual visit of every member’s sites|
| |Co-ordinate national newsletter |with the appraisal form & site |
| |Co-ordinate national RAS sales promotions |checklist completed at each visit |
| |Contribute to the development of future marketing activities | |
| |Implement future marketing activities |Timely completion of contractual |
| |Create fleet opportunities for RAS members |requirements to members who are exiting|
| |Lead & develop members into new areas and ensuring that they are equipped and competent to operate |the program |
| |in challenging environments | |
| |Track monthly sales and profit growth of program, liaising with Store Manager, Account Manager |Participation in Regional, state & |
| |and/or Regional Managers as necessary to clarify and facilitate resolution of issues impacting |national meetings, teleconferences & |
| |performance. |conferences |
Core Competencies
Adaptability
Maintaining effectiveness when experiencing major changes in the work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust
Interacting with others in a way that gives them confidence in one’s intentions and those of the organisation
Communication
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Job Fit
The extent to which activities and responsibilities in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying.
Safety Awareness
Being aware of conditions that affect employee safety
Sales Ability and Persuasiveness
Using appropriate interpersonal styles and communication methods to gain acceptance of a project, service or idea from prospects and clients
Role Specific Competencies
Facilitating Change
Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation of change within the workplace.
Formal Presentations
Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience
Gaining Commitment
Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behaviours to accommodate tasks, situations and individuals involved.
Building Strategic Working Relationships
Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Building Trust
Interacting with others in a way that gives them confidence in one’s intentions and those of the organisation.
Coaching
Provides timely guidance and feedback to help others strengthen specific knowledge / skill areas needed to accomplish a task or solve a problem.
Experience
Proven business experience in the automotive service industry
Sound knowledge and understanding of financial, sales, retailing and business management
Strong communication, negotiation and presentation skills
Good understanding of the Repco Auto Parts business – structure, systems and people
Willingness to travel extensively on an ongoing basis
Demonstrated ability to build relationships and communicate effectively to achieve results
Education/Training
Year 12 or equivalent, or Tertiary qualifications desirable
Jobs Reporting to the Position
Nil
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