Systems Repair Worksheet



ATASA 5th Study Guide Chapter 1 Pages 1-18 Name      

Automotive Careers 52 Points Due Date: 9-6-13

1. The industry’s part in the U.S. economy is second only to the food industry!

2. The automotive industry is considered with both domestic & foreign manufacturers.

3. A practical understanding of electricity and is necessary for all auto techs.

4. Automotive or truck technicians must have good & problem-solving skills.

5. “PM” are services performed at regularly scheduled

intervals designed to prevent problems.

6. Failure to follow “PM” schedules can result in warranty coverage being denied. True False

7. The use of electronic controls eliminated the need for PM & scheduled service. True False

8. A is an agreement by a manufacturer to have its authorized dealers repair,

replace, or adjust certain parts if they become defective. Most warranty work is done at a dealership.

9. Warranties may require the owner to pay a certain amount of money called a .

10. A warranty decreases the amount of the repair bill covered over time or mileage.

11. emissions defect and performance warranties are government-mandated.

12. The required to be a good service tech can open many doors of opportunity.

13. serve as the link between the vehicle manufacturers & the customer.

14. shops are not associated with a particular automobile manufacturer.

15. shops are those that may service only one or two automobile systems.

16. repair shops are run by large companies such as Firestone, Goodyear & Midas.

17. Utilities, rental car, delivery service, bus and taxicab companies are examples of

that need to have their own “in-house or on-site” PM service & repair facilities and technicians.

18. A service technician may be involved in assessing vehicle problems, performing

tests, making necessary repairs or installing replacement components and preparing cost estimates.

19. A large dealership may have a shop or to assist technicians.

20. A service or is the person who works with customers to discuss

their automotive problems, meets with the technician, writes repair estimates & closes the event.

21. Service consultants need customer , interpersonal communication & sales skills

22. The service oversees the service & parts departments as well as the body shop.

23. A parts position is an excellent career for those who know about cars but

would rather not work on them. There is an ASE certification for the parts counterperson area.

24. The automotive is the network of businesses that supply replacement parts.

25. carry substantial inventories of OEM and aftermarket parts.

26. like (NAPA, CarQuest, Auto Zone) sell parts and supplies to shops & “do-it-yourselfers”.

27. Other careers related to the automotive service industry include: recycling,

claims adjusters, body shop technicians, service representatives, trainers and instructors.

28. As a student, gaining work experience can be done by job , working under a the

supervision of a , and part-time work in a co-op or an program.

29. After earning an associate degree, high-end manufacturers offer education.

30. There is a need for lifelong continuous & reading by all professional technicians.

31. The 8 National Institute for Automotive Service Excellence auto repair areas of certification are:

|A1 |A5 |

|A2 |A6 |

|A3 |A7 |

|A4 |A8 |

32. The certification is for automotive Advanced Level Auto Engine Performance.

33. A automotive technician (CMAT) is certified in all 8 areas.

34. Two years of hands-on is required for technician certification and

retesting is necessary every five years. Testing may be pencil & paper or web-based.

35. is a system of pay in which a technician is paid for the amount of work done.

It allows for accurate repair estimates to the customers and rewards productive technicians.

36. Use to determine flat rate time to R&I the starter & the cost of a new starter.

Subtotal the bill, figure-in tax, & determine total cost. Vehicle: ___________________________

Starter R & R: _____ Hour Starter Part #: _____________________ Starter Cost: ___________

Labor @ $80/hour: ________ Subtotal: __________ Tax: _______ Total: ________

NAPA Part#: __________ Cost: $_____ Part #: __________ Cost: $_____

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