PARTS & ACCESSORIES DEPARTMENT



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Assistant Parts Manager Job Description

The Assistant Parts Manager is responsible for assisting the Parts Manager run a profitable and efficient Parts Department. He will aide in accomplishing objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.

A primary goal of the Assistant Manager is to learn how to successfully perform the job of Parts Manager. During his tenure as the Assistant, he will work closely with the Manager to learn how to run the department himself. When the Parts Manager is out for vacation or illness, the Assistant is expected to fill in seamlessly for the Parts Manager.

The successful Assistant Manager will interact in the most professional manner possible with both customers and his fellow employees. He will seek first to understand, then to be understood. He will be motivated by a desire to excel and not merely be seeking to “get by.” This position will require the individual to be very organized, as many of the day to day responsibilities of the Assistant Manager are time sensitive. Procrastinators, poor time managers, and the unorganized will be unable to perform to acceptable standards for any length of time.

The Assistant Manager will be an individual who will not wait to be trained, but actively pursues ways he can better perform his duties. He will constantly be looking for ways to increase efficiency.

Learning to manage and develop employees will be priorities. The successful Assistant Manager will be a coach and cheerleader for his employees, looking for, expecting, and getting the best performance possible from those under his influence. He will place high importance on a properly professionally trained staff.

It is essential that the Assistant Manager help establish in employees the understanding that everything done in the department is done to create sales and put money in the register. The Assistant Manager must ensure that salesmen are friendly, honest and knowledgeable about the products they sell. He must see that salesmen learn and use the key sales fundamentals as well. In short, it is the responsibility of the Assistant Manager to make sure that he assists the Manager in creating a “Sales Culture” in his department so that everyone understands that the most important thing that happens in the dealership is putting cash in the register while putting smiles on the faces of the customers. Every action, attitude, display, product, and service in the dealership is solely for this purpose.

The Assistant Manager must help foster this attitude each employee, coaching and maintaining this attitude in them so that over time it is truly a natural atmosphere or “culture” in his department.

Following are the more specific duties of the Assistant Parts Manager:

• Strive for harmony and teamwork with all other departments.

• Work with the Service Department to ensure a timely turn around of parts needed for internal jobs.

• Notify the Service Dept. upon receipt of special order parts after obtaining those parts as quickly as possible.

• Assist counter parts people with their selling to retail customers, and to service technicians.

• Assist the Parts Manager in training key sales fundamentals, motivating, counseling and monitoring the performance of all parts department staff.

• Assure that other parts personnel have a thorough understanding of their duties and responsibilities.

• Assist with the direction of shipping and receiving efforts to ensure timely processing.

• Assist in ensuring that all purchases are properly accounted for before payment is made.

• Ensure that all parts are properly tagged and or returned to the factory to ensure that the dealership receives full credit.

• Be aware of improvements that can be made in existing practices and discuss those ideas with the Parts Manager.

• Be alert to practices that waste supplies, utilities and time.

• Provide leadership in an enthusiastic, cheerful, and cooperative manner.

• Assist walk-in customers in selecting required parts, suggest related add-ons and suggestive sell unrelated add-ons, offer specials, and ensure that the customer is exposed to the full product line.

• Answer phone calls, providing price quotes and other information.

• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or General Manager.

• Keep current on new products and product updates.

• Participate in and help instruct all departmental meetings and training programs that are made available.

• Ensure that 21 bin system is being maintained and all parts that are to be returned to vendors are shipped in a timely manner.

• Participate and/or conduct cycle counting and inventory counts.

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