Delivery and assessment strategy outline



|Trainer/ Assessor |Peter Farnelli |

|Client(s) |The Rev Shop |

|Target Group |The customer service manager for the new retail store as identified in the training needs analysis conducted for the client. |

|Delivery period |To be advised (approximately 6 months) |

|Code and title of |The units listed in this learning program form part of the |

|qualification |AUR21105: Certificate II in Automotive Sales |

|Units of competency |Code |Title |Core/ Elective |

| |AURC270421A |Establish relations with customers |Core |

| |AURC270103A |Apply safe working practices |Core |

| |AURC272003A |Apply environmental regulations and best practice in a workplace or business |Core |

| |AURC270789A |Communicate effectively in the workplace |Core |

|Pre-requisites |None |

|Delivery and |Duration |

|Assessment |The program is delivered over a period of 9 sessions (or weeks), which can be spread over a longer period of time if required to |

| |accommodate client’s staffing and rostering schedules. Each training session is for a 2-hour duration. |

| |Organisation |

| |The 4 units of competency in this program have been organised to be delivered as off-the-job comprising of four ‘general work skills’ |

| |units, covering two program areas; these being ‘Workplace Communication’ and ‘Occupational Health and Safety’. |

| |These units contain Employability Skills which add value to the units of competency in relation to workplace performance. The program Is |

| |organised to provide participants with background information and skills in communication and OH & S effectively and the opportunity to |

| |apply these skills in the workplace between training sessions. Opportunity to practice these skills mid way have been provided after |

| |session 4 in the delivery schedule on the following page. The alignment between the units of competency and the learning program appears |

| |below. |

| |Alignment with units of competency |

| | |Program Area |Unit(s) of competency |

| |General Work Skills |Workplace Communication |AURC270789A Communicate effectively in the workplace |

| | | |AURC270421A Establish relations with customers |

| | |Occupational Health and Safety |AURC270103A Apply safe working practices |

| | | |AURC272003A Apply environmental regulations and best practice in|

| | | |a workplace or business |

| |Delivery modes |

| |This program is delivered partially off the job at the training centre, with additional components being completed on-the-job. It combines|

| |face-to–face trainer led theory classes and practical sessions involving individual activities. The skills and knowledge gained will be |

| |utilised and put into practice, under supervision, in the workplace. Including the final practical assessment, which will be, conducted |

| |on-the–job. |

| |For each unit, the candidate is provided with a learner’s guide(s), which include all material used in the training (other than tests) and|

| |reference materials. |

| |Evidence-gathering techniques |

| |The ticks on this chart refer to the documented evidence gathering techniques used in each program area. |

| |Key |

| |A |

| |Session |Delivery |ASSESSMENT GATHERING TECHNIQUES |

| | | |Process Product Workplace Observation |

| |1 |Communication |

| |5 |Occupational Health & Safety | | |

| | | | |Technical |Assess |

| |Occupational Health & Safety |Frank Morri |Delivery & |( |( |

| | | |Assessment | | |

|Assessment validation process |The processes used to validate assessment activity in this program are: |

| |Program manager meets with representatives from enterprise clients on an annual basis to check the performance |

| |standards required in the program are consistent with industry practice. |

| |Program manager convenes annual meeting of assessment panel comprising subject specialists in OH&S, communications and|

| |one representative from the call centre industry to review evidence-gathering tools. |

| |External facilitator conducts two moderation meetings attended by all assessors. The first meeting, held in week two |

| |of the program, confirms the evidence gathering techniques and the required standard of performance. The second |

| |meeting, held one week after the program, focuses on reviewing assessment tools and decisions. |

|Infrastructure requirements |All staff (including full time, part time and casual staff) involved in the delivery and assessment of this |

|(A tick indicates that the RTO has the |qualification, have direct access to the current version of the relevant Training Package, including the appropriate |

|required infrastructure.) |units of competency, assessment guidelines and qualification. |

| |All staff (including full time, part time and casual staff) involved in delivering the program has access to trainer, |

| |assessor and candidate support materials relevant to their areas of delivery and assessment. |

| |All assessors have access to staff and training/assessment resources to meet the requirements of candidates with |

| |special needs and has an assessment process that incorporates reasonable adjustment procedures. |

| |All assessors have access to print and electronic copies of the assessment tools used in this program. |

| |The RTO has reviewed the equipment and facility requirements for each unit of competency in the qualification and |

| |guarantees it has access to the plant and equipment needed to implement the program. |

|Pathways |The four units of competency covered in this program are listed as core units for all Automotive retail, service and repair qualifications |

| |from Certificate I to Certificate III and offer a pathway for the participant to completing a qualification in this industry field. |

| |Dependent on the qualification and stream the participant wishes to attain, additional competency standards will need to be completed. |

|Program Manager’s endorsement: | |

|Date: | |

|Client/Industry representative: | |

|Date: | |

|Program Title: |Four Core units from the |

| |Certificate II in Automotive (Sales - Replacement Parts and Accessories) AUR21105 |

|Program Dates: |To be advised |

|Location: |OLS Training Room |

|Item |Quantity |Sub Total |

|Salary/Wages Staff | |

|Trainers |18 hours @ $xxx | |

|Office support staff | | |

|Technical support staff | | |

|Other | | |

|External trainers/consultants | | |

|Guest speakers | | |

|Assessors | | |

|Equipment & Resources | |

|Equipment purchase | | |

|Equipment hire | | |

|Video/film hire |2 @ $xxx | |

|Resource books |9 @ $xxx | |

|Specialised Equipment | | |

|Specialised resources | | |

|Other | | |

|Materials/Consumables | |

|Stationary | | |

|Photocopying |$xxx | |

|Printing | | |

|Binding | | |

|Transparencies | | |

|Text/ booklets | | |

|Pens/markers pencils etc. | | |

|File Manuals | | |

|Handouts |$xxx | |

|Venue & Catering | |

|Venue Hire | | |

|Catering Hire | | |

|Meals | | |

|Morning/Afternoon teas |9 @ $xxx per person | |

|Overall Total | |

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