Oliver Happy

 PERSONAL PROFILEOliver is an energetic full stack Product leader with 15+ years global experience and 6+ leading teams in high-growth startups. A SaaS veteran, spanning, B2B FinTech, Payments and most recently Web3 in DeFi. Oliver blends a commercial background with infectious enthusiasm for people and technology. See for an online resume. Oliver co-hosts a podcast (), is into yoga and sea swimming and is available for an immediate start.SKILLS- Leadership; 6+ years building business lines of up to 55 people (14 direct reports) across EMEA.- Product Management; 15+ years defining strategy for SaaS portfolios, in APAC, EMEA and NA regions- Web3 and DeFi; Asset Custody, EVM and Cross-chain, Community voting, Staking, Layer 2- Commercially savvy; 5+ years, Mid-Senior Management, business line P&L, capacity & budgeting- Full-stack; Backend microservices & APIs, Developer Experience, Frontend and UX for Web & Mobile- Current toolset; ProductBoard, Notion, Jira, Figma, Lucid, Slack, Grafana, AWS- Industries; Content Security, Construction, Contact Centres, IoT, Fintech, Payments and Web3EDUCATION & TRAINING- Blockchain Strategy Programme, Oxford University (2023)- Private Leadership Coaching, Holland Coaching (2022)- Peer Coaching Programme, Sycamore Coaching (2021-22)- Certified Scrum Product Owner CSPO, Agil8 (2017)- Finance for Non-Finance Managers, Australian Institute of Management (2005).- BCom (Marketing) and BA (Employment Relations), Auckland University (2001).PROFESSIONAL EXPERIENCEProduct Director: Platform, Jun 22 - Sep 23 (1 year 3 months) Qredo, London - Web3 DeFiPlatform lead for an on-chain MPC-driven custody platform during the rapid Scale up growth across EMEA and into NA. Owned delivery of a company-wide E2E replatforming - completed in just 11 months (server side, Web App & Mobile Signing App UX, MPC and Qredochain usage).Achievements: - Architecture leadership: Replaced a monolith with microservices and API-centric architecture in a 9 month build.- Full replatforming exercise: Delivered a new stack from Backend to DevDocs to Frontend UX- Data management: Managed transaction data for L1 wallets via Debank and L2 vaults via Qredochain, including build of History service and Data service (Data lake).- Path to decentralisation: Launched Network Fees, Community Voting, Staking and Protocol fees- Cross-functional leadership: Programme managed replatforming delivery implementing a regular steering committee, merging 6 squads into feature streams, including exec reporting and GTM comms.- Shaped processes: Developed an agreed Product Development Process, environment set (Dev to Prod), Bug triage, Incident Management and other necessary processes- Team Management: Hired, onboarded and mentored 3x POs, a Product Specialist and PMs, shaping their roles and acting as lead until arrival of VP Product late 2022- De-Fi 101: Solid understanding of DeFi and underlying Web3 ecosystem both EVM and cross-chain Head of Product: Core, Aug 20 - May 22 (1 year 9 months) FORM3, London - PaymentsProduct lead for Core services of a fintech scale up. UK, EU and U.S. focus for the payment technology market leader during rapid growth. Founded and scaled product teams, replatformed to multi-cloud.Achievements: - Scaled 32X: Successfully scaled payment processing from 1m to 16m end customers (a 32x uplift in volume) as Nationwide’s 16 million customers went live, then again to take on Lloyds’ 26m customers- Core leadership: founding and growing a team to 14 reports, 55 engineers and a ?10m budget- Full stack: a portfolio spanning Backend and documentation to UI design, Frontend and DevOps tooling- Data processing: Responsible for processing of up to 1000 TPS of payments data, hired, onboarded and mentored a Head of Data and co-built the Form3 Data offering along with partners.- Cross-functional leadership: Founding member of the SLG (Senior Leadership Team), established workgroups responsible for resolving growth issues on behalf of the Exec team.- Mentoring: Continual hiring, onboarding and mentoring within my business line and cross line. Established The Round Table - a cross-functional peer coaching programme membersSenior Product Manager, Feb 20 – Aug 20 (6 months during Covid) Validis, London - FintechProduct lead for a SaaS fintech startup in second stage growth. UK and U.S. market focus for the leader in B2B financial content provider. Standardising Accounting data for the lending and audit markets and delivering it via both API-driven partnerships with aggregators and a portal. Refining and scaling the Product function, revising agile methods and building capacity.Achievements: - Team leadership: Coaching a Product team comprising a Product Owner and Project Manager- Big Accounting data: Introduced a new ETL pipeline and standardised UX for aggregating Accounting data from Xero, Sage, Quickbooks and Microsoft Dynamics- Platform strategy: Delivered a UX refresh which has since fuelled growth, architecture and APIs- Client facing: Pre-sales involvement with clients from SMEs to Top 4 Accounting and Tier 1 Lending institutions such as Santander and Amazon Lending across the EMEA and North American markets- Strategic partnerships: managed global co-development partners ncino, Plaid and AccentureProduct Manager, Aug 18 – Nov 19 (1.2 years, redundancy) Futrli, Brighton () - FintechA fast-paced role for a rising star in Fintech for small business. Ownership of the Integration and API products and newsfeeds and push actions to external apps, taking a ground-breaking predictive analytics platform to successful MVP. AWS and Jira-based. As a team, took a platform concept through iterations, user testing, refinement and delivery. Worked closely with global Sales and Success teams on launch.Achievements: - API-driven architecture: delivered an integration-led strategy to open up new markets via strategic integrations with Xero, QuickBooks, Sage 50, Google Analytics, Google Ads, Slack and Gmail.- Full-stack coverage: managing both back-end integration and front-end newsfeed roadmap- External action bar: Worked with a range of integration partners to ensure a streamlined experience, whereby Futrli users can take actions in external apps from the Push bar (e.g. Share with Slack)- Newsfeed focus: developed a cross-platform newsfeed for small businesses, delivering natural language insights into financial position and drive user engagement- Scaling agile: managing sprints drawing on resources from up to 5 scrum teams. Drove change in processes to move from product silos to value-driven squads towards SAFE delivery.Product Manager SaaS, Jul 17 – Aug 18 (1 year) Eurotherm by Schneider Electric, Worthing - IoTA diverse and global role for an iconic hardware manufacturer's first SaaS offering. Took a beta product through to MVP to unlock pipeline potential across EMEA and North America. Redefined the offering and expanded the portfolio. Led with 2 Scrum teams, one based in India. Azure and Jira-based.Achievements: - Product Leadership: Established the product development process, coached the Product Owner- Roadmap ownership: Shaped the backlog to maximise time to revenue, balancing existing client needs- Delivery triage: Increased Scrum team velocity by 4x, ultimately outsourcing to a new partner and making my role redundantEARLIER EXPERIENCEProduct Marketing Manager, Jul 16 – Jul 17 (1 year, redundancy) Crunch, Brighton United Kingdom (crunch.co.uk) - FintechA dual Product and Marketing role. Acquisition and growth focus. Implemented an ambitious Marketing strategy for the UK’s first and fastest growing online accountancy practice. Redefined the core SaaS offering and managed the roadmap for 5 new, partnership-driven financial products. Managed 3 direct reports and led a broader team of 8. Made redundant during a funding round. Jira-based.Achievements: - Generated core product revenue growth of 12% over 9 months to ?8m- Responsible for a ?1.2m budget, including monthly ?40k PPC spend for a 230k traffic site- Launched 5 products, developing positioning, go to market plans, and multi-channel campaigns- Created a Partner Program, rethinking affiliate marketing and developing strategic partnershipsHead of Product and Marketing, Jun 15 – Jul 16(1 year)Xtravirt Ltd, Surrey United Kingdom (, ) - Cloud infrastructureLed a talented team to develop market presence for an innovative cloud and virtualisation consultancy. Defined Marketing strategy for Sonar, a startup SaaS analytics offering, developing joint partner go-to-market campaigns and driving client acquisition in a dynamic, high growth environment. Achievements:- Delivered Xtravirt revenue growth of 30% quarter on quarter to 4.5m FY16- Managed a team of 4 and grew the partner channel from 2 to 7 engaged UK/US partners- Drove product-market fix including roadmap, user journey analysis and driving UX- Created a podcast (cloudinsiders.fm) as an awareness and lead generation toolHead of Product (Contract), Feb 14 – Jun 15 (1.5 years)BCI Media Group, United Kingdom - ConstructionA move to the UK led to contracting to BCI Media Group, headquartered in Sydney. Portfolio ownership for 7 SaaS B2B products, including remote team management, acquisitions and build the product team.Achievements:- Managed 3 globally-distributed teams from the UK and across the APAC region- Launched BCI TenderManager, managing development and go-to-market resulting in 100+ clients and ?30,000 in a crowded market in first 12 months- Developed a Technology Partner Program, with major CRM service providers- Redesigned and launched an acquired product (BCI BookingManager), managing development from specification through UX design, to training and launchProduct Manager, Jan 12 – Feb 14 (2 years)BCI Media Group, Melbourne () - ConstructionProduct lead for the APAC leader in construction information, including profit/loss responsibility for 7 SaaS products. Roadmap development, positioning and go-to-market messaging. Acting Product Development Manager, balancing user needs and development constraints.Achievements:- Grew portfolio revenue from ?3m to ?6m p.a. (FY13-15) launching 4 new products and expanding into New Zealand, Pacific Islands and SE Asia- Designed a mobile app (BCI Mobile) working with key clients and first of its kind in Asia Pacific - acquiring 3,000 users in 7 countries in first year- Proposed and built an API, resulting in ?250,000 in revenue in the first 2 yearsClient Liaison / Product Manager, Jun 09 – Jan 12, (2.5 years)BCI Media Group, Melbourne () - ConstructionAccount Manager and Product Manager for in a rapidly growing market. Developed product collateral and delivered training from SMB to Enterprise clients across Australasia. Achievements:- Top performing Client Liaison 3 years running, with a ?2m portfolio- Product Management for a portfolio of 7 SaaS products, targeting manufacturers and suppliers- BCI Academy facilitator for ‘Effective Specification Selling’, training Sales teams across ANZPREVIOUS EXPERIENCE- Business Development Consultant, Apr 07 – Jun 09 (Bluestone Personnel, Melbourne)- Business Development Manager, Mar 06 – Apr 07 (Matchworks, Melbourne)- Product Manager, Contact Centre Software, Jan 04 – Mar 06 (NEC, Melbourne)- Assistant Product Manager, Jul 02 – Jan 04 (Marshal Software (now Trustwave), Auckland)- Marketing Coordinator, Jun 01 - Jul 02 (Sysmex Delphic Software, Auckland) INTERESTS Yoga, sustainability, investing in the future, sea swimming, mentoring & coaching, dancing lindy hop, reading, surfing, podcasting, choir, cooking and travelling. ................
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