Guide to Getting Started

Guide to Getting Started

Personal Online Banking & Bill Pay

What¡¯s Inside¡­

Contents

Security at National Bank of Arizona ..................................... 4

Getting Started Online....................................................................5

Welcome to National Bank of Arizona¡¯s

Setting Up SecurEntry? ................................................................ 6

Online Banking. Whether you¡¯re at

My Bank Overview ............................................................................ 7

home, at work, or on the road, our

online services are here for you 24

hours a day, seven days a week.

This guide is designed to answer your

questions about Online Banking and

Bill Pay and explain how these services

Account Preferences ...................................................................... 8

Change Account Preferences .....................................................8

Manage My Favorites View ..........................................................8

Message Center ................................................................................ 9

Secured Messages ............................................................................9

Security Alerts ....................................................................................9

Account Alerts ....................................................................................9

Personal Reminders .........................................................................9

can help you manager your finances

Search Transaction History ......................................................... 11

online.

Download Account Transactions ............................................ 12

Learn how to:

? View account information

? Transfer funds

? Pay and manage bills

eStatements and eNotices ......................................................... 13

Transfer Funds .................................................................................. 14

Add External Transfer Accounts ............................................. 15

Add Transfer-to-a-Friend Accounts ...................................... 15

Zelle ........................................................................................................ 16

? Download account transactions

Online Wires ...................................................................................... 17

? Receive statements online

Bill Pay Overview ............................................................................. 18

Add Biller ............................................................................................. 18

Make Bill Payments......................................................................... 19

Schedule Repeating Payments In Advance ....................... 19

Receive Your Bills Electronically.............................................. 19



? 2018 National Bank of Arizona, a Division of Zions Bancorporation, N.A. Member FDIC

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Receive Your Bills Electronically .............................................. 19

Other Services ................................................................................. 20

Please CLICK HERE to review our Digital Banking

Service Agreement.

Request a Copy of a Check, Deposit, Withdrawal, or

Statement .......................................................................................... 20

Request Stop Payments ............................................................. 20

Enhanced Account Protection .................................................. 21

Contact Us ......................................................................................... 22

The information in this Guide, and the look, feel, and operation of

National Bank of Arizona¡¯s Personal Online Banking, are all subject

to change by National Bank of Arizona at any time, with or without

prior notice.



? 2018 National Bank of Arizona, a Division of Zions Bancorporation, N.A. Member FDIC

Page 3

Security at National Bank of Arizona

What We Do:

National Bank of Arizona understands the importance of customer security. We employ many different types of technology to help protect your

funds and account information when you use Personal Online Banking. For example:

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We use Secure Sockets Layer (SSL) technology to encrypt and to help protect your data as it crosses the Internet.

We open sessions when you access Personal Online Banking, which expire within minutes of inactivity on your browser.

We employ detection and prevention technologies to help protect our network and access to your information.

We email Security Alerts to you automatically when certain high-risk activities occur online, such as Login ID changes, password changes,

or when new External Accounts and Transfer-to-Friend Accounts are added to your profile.

What You Can Do:

Internet Security is a cooperative effort and we encourage you to exercise safe online banking practices, including:

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Keeping your information secure: don¡¯t share or write down your username or password; monitor your account regularly, check your

statements promptly, and report any suspicious activity immediately; and sign up for eStatements to keep paper statements from waiting

in your mailbox for others to steal.

Keeping your computer secure: use anti-virus and anti-spyware software and update them regularly; install intrusion prevention software;

close your browser after logging out of your account; and update your browser to make sure you have the latest version.

Bookmarking : access your NB|AZ account by clicking on that bookmark, or by typing that address into your

browser directly, rather than clicking on links embedded in emails or other websites; before entering your login credentials, verify that the

¡°s¡± in ¡°https¡± appears in your browser address line.

Sign up for the services listed below

Services Available to You:

National Bank of Arizona has products and services designed specifically to help you avoid internal security breaches. We invite you to take

advantage of these services to improve your internal security:

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Install IBM Security Trusteer Rapport? Browser Protection Software: NB|AZ lets you download Trusteer Rapport? security software

from IBM Security free of charge! Run Trusteer Rapport in addition to your anti-virus, anti-malware, and firewall software. Trusteer

Rapport helps you protect your browser from malware attacks and fraudulent websites. Trusteer Rapport¡¯s innovative technology helps

pick up where conventional security software fails.

Opt out of traditional paper statements and receive only eStatements: Avoid paper statements sitting around in your mailbox waiting

for you to retrieve them. Online statements are password protected and encrypted on our online banking platform. Register for free

eStatements in Online Banking.

Use Bill Pay to eliminate mail fraud: Stop the fraudsters from stealing your account information by directly receiving E-bills and paying

them online.

Enroll in Enhanced Account Protection: This mobile-based transaction authentication service adds an additional layer of security in

Personal Online Banking. Transactions that meet the threshold defined by NB|AZ Bank require SMS authentication before they can be

completed.



? 2018 National Bank of Arizona, a Division of Zions Bancorporation, N.A. Member FDIC

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Getting Started Online

Logging into Online Banking is easy. Just open your Web browser and type in the address line*. You¡¯ll be able to view

your account information, transfer funds and more in seconds.

Open your Web browser and type

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Select LOGIN in the upper right

corner

Enter your Login ID and

Password

Not banking online yet? Click Enroll Now to

get started today.

Forgot your Password? Use our Password

Reset tool to reset your password online.

Looking for the nearest branch? Enter a zip

code in our ATM & Branch Locator tool.

*Look for the ¡°s¡± in the ¡°https¡± to verify you are at our

secured site and then bookmark the page for future use.

Avoid accessing your accounts by clicking links

embedded in emails or other websites.

Quick Tip: For your protection, if you or someone trying to access your accounts uses an invalid password three times, we will block your

account. To regain access, please call us at 1-800-497-8168 Monday to Saturday 7am to 8pm MST. Once we confirm your identity, we will email

you a temporary password.



? 2018 National Bank of Arizona, a Division of Zions Bancorporation, N.A. Member FDIC

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