Channel 4 Job Evaluation Worksheets
|Job Title: Database Administrator |Current Job Holder(s): |
|Department: IT Operations |Date Created/By: Sept 2014 – Jane Smith |
|DEPARTMENT DESCRIPTION |
| |
|IT Operations provide the highest quality technology-based services, in the most cost-effective manner, to support MPS’s business strategy. The |
|department develops, enhances and manages applications and infrastructure to provision highly effective, reliable, secure, and innovative information |
|systems to support MPS in its delivery of a world class service by exceptional staff. |
|ILLUSTRATIVE DIMENSIONS |
| |
|User base circa 900 |
|Circa 350 terminals / users connected through a VDI infrastructure spread across 3 sites to a VMware View (Horizon 5.x) environment |
|Approximately 550 laptop users using Windows 7, centrally- configured/managed using VMware Mirage |
|Current Microsoft technologies including Windows Server 2012, Exchange 2013, SharePoint 2010/16, CRM 2011, SAP IQ and SQL 2012/14/16/17 including |
|clustering and web farm load balancing hosted on VMware5.x architecture. |
|IBM WebSphere |
|Circa 450 servers running on a VMware virtualised platform |
|Outsystems – low code digital transformation platform |
| |
|Large implementation to deliver a new Members’ Sales / Servicing system for UK and International Members and Groups. Improve the Member experience |
|through supporting multi-channel access and efficient self-service processes, integrated front / back-end and case management systems. Deliver seamless |
|Member and staff processes, ensuring the security and integrity of information. Implementation will increase terminal, laptops and infrastructure |
|exponentially with an expected additional 180 servers. Significant Data Warehouse implementation and greater architectural complexity, integrating |
|existing / new applications and Member self-service. |
| |
|The Medical Protection Society is the world’s leading mutual protection organisation for doctors, dentists and healthcare professionals. We protect and |
|support the professional interests of more than 290,000 members around the world located in more than 40 countries. MPS has offices in London, Leeds, |
|Edinburgh, Brisbane, Wellington and Auckland, with other members (principally) in Ireland, South Africa, New Zealand, Hong Kong, Singapore, Malaysia, |
|the Caribbean and Bermuda, and Kenya. |
|JOB PURPOSE |
| |
|Management of the of all MPS data functions (MI and DBA team) to ensure the consistently successful delivery of the following: |
| |
|High availability of all business critical databases during core business hours |
|Responsible for overall performance of all MPS system. Working closely with the Network Solutions Manager |
|Responsible for ensuring high availability and expected levels of performance of the databases that support the core systems within the company |
|To proactively monitor the database systems to ensure secure services with minimum downtime |
|Responsible for improvement and maintenance of the databases to include rollout and upgrades |
|The delivery of regular and ad-hoc operational management information (MI) to all of MPS. |
|To define database development standards, ensuring that the team is working uniformly to deliver quality, acceptable database performance levels in a |
|timely fashion |
|Responsible for implementation and release of database changes according to agreed timescales and meets defined change control methods defined by the |
|team |
|Advise and assist the IT Support teams in centralising the performance management or corporate and core systems and developing exception reports through|
|scripting. |
|To proactively seek ways of further improving the key activities of the team, including: |
|The quality, accuracy and fitness for purpose of project deliverables |
|The quality and range of database administration related services provided by the team, both internally and to other business units, primarily the |
|Information and Analysis department. |
|RESOURCES MANAGEMENT |
| |
|Management responsibility for: None |
| |
|Reports to: Data Manager |
|KEY RESPONSIBILITIES |
| |
|An in depth understanding of IT operation with strong understanding of database structures, theories, principles and practices |
|Assessment and recommendations related to proposed database technologies or options |
|Provision 3rd line support services to the business. Liaise closely with Service Desk Team Leader to ensure the highest level of support to MPS users. |
|Use skills and experience to identify and resolve root causes |
|Maintain an appropriate software license tracking system that services the legal responsibilities of MPS |
|Maintains database results by setting and enforcing standards and controls |
|Formulate and deliver a database strategy consistent with the requirements of MPS’ business objectives. |
|MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION |
| |
| |
|Specific Experience: Management Proficiency, Analyzing Information , Informing Others, Staffing, Coordination, Tracking Budget Expenses, Handles |
|Pressure, Reporting Skills, Scheduling, Dealing with Complexity. |
| |
|Required |
| |
|Microsoft SQL Server Experience, including SQL Server 2012 and ideally up to SQL Server 2017, with knowledge of differences in all versions and across |
|all SQL Server editions |
|In-depth understanding of database security during their design and deployment |
|Experience of enterprise database design, strategy and architecture. |
|A highly capable business-oriented individual |
|Good interpersonal, written and oral communication skills. |
|Knowledge of SSRS |
|On-call Rota 1 in 4 weeks |
| |
|Desired |
| |
|Ability to quickly assimilate knowledge from outside own area of expertise. |
|Is pragmatic, able to balance business needs with the needs of security and data protection. |
|Continual search for quicker, repeatable solutions to common risks. |
|Work knowledge of MS CRM and MS SharePoint. |
|PowerShell |
| |
|Abilities/Skills/Knowledge: |
| |
|Commitment to supporting the four key values of MPS, fairness, security, heart of the profession and quality |
|A methodical and logical approach to problem-solving with a sense of ownership |
|Enthusiasm, commitment, professionalism and a can do attitude |
|Willingness to learn new technologies and apply benefits from those technologies to the business needs of MPS |
|Commitment to quality in all aspects of work |
|Strong team player able to work positively within any team |
|Self-starter, able to deliver distinct activities with minimal supervision. |
|Service management and support processes in line with ITIL. |
|JOB EVALUATION FACTORS – |
|EXPERTISE – What expertise is required for the type of work carried out by this role? What is the key purpose of the role and how does it differ from |
|roles above and below? |
|Evidence of knowledge of current database best practices |
|Experience of contributing to complex IT projects would be advantageous for the role |
|The role requires the post holder/s to act as the subject matter expert in area of database and Management Information. |
|COMPLEXITY – How complex and ambiguous are the problems that are encountered by this role and the type of decisions that are made at this level? |
|A requirement to balance day to day priorities with short to medium term priorities |
|Some areas of the role will be frequently occurring and require a standardised approach. |
|The project elements of the role will require independent thinking and proposing solution methods to their line manager or project leads. |
|The role will work across all areas of MPS and the role holder/s must understand the functions of the different parts of the organisation in order to |
|provide the right support and deliver a high level of customer service. |
|IMPACT – What is the overall impact of this role on the organisation and the scope for driving the organisation forward? What is the influence of the |
|role on the internal organisation and its employees/associates? |
|The role is solutions focused and it is necessary for the role holder to make recommendations on the best database solutions to the IT management team |
|and Head of IT operations who will be responsible for the ultimate decision making. |
|Day to day operational decision making. |
|INFLUENCE – What types of relationships are required in this role? What type of communication, influencing and persuading skills are required for this |
|role? |
|Interact with a range of people at different levels in the organisation for IT advice and support |
|Work with teams and managers to recommend appropriate IT solutions |
|The role holder will work on projects that have an IT development requirement. The projects will often have senior stakeholders and the role holder |
|will require a level of credibility, influence and impact to work at this level. |
|RESOURCES – What resources are they responsible for managing? People, technology, finance and third party relationship management. |
|The role holder will build appropriate relationships with 3rd parties such that optimal solutions are in place and recommended at all times. |
|They will advise on the effectiveness of existing and future technology in safeguarding the security of the MPS environment. |
I confirm that this is a true and accurate reflection of this job
JOBHOLDER signature:
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LINE MANAGER/SUPERVISOR signature:
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Date:
HEAD OF DEPARTMENT (if different from Line Manager above) signature:
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