BALANCED SCORECARD STEP-BY-STEP
fm.qxd
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02:04 PM
Page iii
BALANCED SCORECARD
STEP-BY-STEP
Maximizing Performance
and Maintaining Results
Second Edition
Paul R. Niven
John Wiley & Sons, Inc.
fm.qxd
07/06/06
02:04 PM
Page ii
fm.qxd
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Page i
BA LANCED SCORECARD
STEP-BY-STEP
fm.qxd
07/06/06
02:04 PM
Page ii
fm.qxd
07/06/06
02:04 PM
Page iii
BALANCED SCORECARD
STEP-BY-STEP
Maximizing Performance
and Maintaining Results
Second Edition
Paul R. Niven
John Wiley & Sons, Inc.
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