Danielle Shackelford - CSUN



Danielle Shackelford

dannyshack@

Summary of Experience

7 years of sales experience, with retail sales and telemarketing.

April 1999 to present

Member Service Representative of Telesis Community Credit Union, Simi Valley office.

• Responsible for opening, closing, and maintaining all accounts, including loans, investment, and deposit accounts.

• Responsibilities included customer service, problem resolution, research and information, and customer service.

• Maintained branch operations, by opening and closing the branch, balancing, and making the branch deposits.

• Responsible for ordering supplies and maintaining stock for daily operations.

• Always exceeded sales goal, and was responsible for tracking sales, and submitting monthly branch sales reports.

• Have been recognized for excellent customer service

April 1996 – April 1999

Personal Banker II, Merchant Teller, and Teller Supervisor for Bank of America.

• Merchant Teller, and Business Relations Banker

• Responsible for balancing and maintaining all merchant operations.

• Teller Supervisor, training all new tellers and being available for existing tellers with questions, concerns, and transactions that needed a supervisor.

• Handled customer complaints, and implemented problem resolutions.

• Responsible for balancing vault, ordering cash, and preparing bank deposits for pickup.

• Opening new accounts including, investments, deposit, and loan accounts.

• Telemarketing for new accounts and customers. Reviewing account reports and deciding strategies for introducing existing customers to new accounts.

• Responsible for maintaining customer retention including, reviewing and updating reports on overdrawn deposit account, delinquent loans, and low balance accounts.

• Always exceeded sales goals and received quarterly bonuses.

• Always have been a member of the Gold Club, because of sales achievements.

• Have been recognized by Bank of America as being the top selling branch teller.

• Have been recognized as excelling in Customer Service.

April 1992 – April 1996

Assistant manager of Clothworld, Simi Valley location.

• Primary responsibilities included, opening, balancing, closing, and making branch deposits.

• Responsible for ordering, auditing, and restocking store inventory.

• Scheduling employee hours, and calculating payroll.

• Responsible for delegating duties to other employees, and overseeing those duties were completed.

• Retail sales and customer service.

• Telemarketing for new business.

• Pricing inventory for sales promotions, and markdowns.

• Traveling to other branches to open, close, and supervise.

Education

California State University, Northridge

Senior-Bachelors of Science in Management Information Systems

Bachelors of Science in Marketing

Minor-Computer Science.

Hobbies-Competitive Soccer, and Reading anything.

Personal-Single

Date of Birth-December 18, 1976

Health-excellent

References

Telesis Community Credit Union

Jane Ibrahim

Senior Member Service Representative

(805) 577-8613 Home

(805) 405-4554 Cell

(805) 581-4101 Work

Immediate Supervisor

Telesis Community Credit Union

Angie D’Angelo

Account Executive Team Leader

(310) 323-665 Home

(800) 895-8328 ext. 786 Work

Supervisor

Telesis Community Credit Union

Kelly Cockings

Account Executive I,

(805) 527-1977 Home

(800) 895-8328 ext. 718 Work

Personal friend, and Co-Worker

Bank of America

Richard Holgund

Assistant Manager, Simi Valley

(805) 526-5227 Home

(805) 520-3206 Work

Co-Worker from Bank of America

Bank of America

Pam Porter

Personal Banker IV,

(805) 497-8243 Home

(805) 383-8320 Work

Assistant Manager from Bank of America

Bank of America

Judy Simms

Assistant Manager, Westlake

(805) 370-1709 Work

Assistant Manager from Bank of America

Santa Barbara Bank and Trust

Judy Sheggrud

Vice President

(805) 524-0980 Work

(805) 484-9432 Home

Branch Manager from Bank of America

Telesis Community Credit Union

Chris Smith

Senior Member Service

(800) 895-8328 ext. 779 Work

(818) 469-6794 Home

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