Danielle Shackelford - CSUN
Danielle Shackelford
dannyshack@
Summary of Experience
7 years of sales experience, with retail sales and telemarketing.
April 1999 to present
Member Service Representative of Telesis Community Credit Union, Simi Valley office.
• Responsible for opening, closing, and maintaining all accounts, including loans, investment, and deposit accounts.
• Responsibilities included customer service, problem resolution, research and information, and customer service.
• Maintained branch operations, by opening and closing the branch, balancing, and making the branch deposits.
• Responsible for ordering supplies and maintaining stock for daily operations.
• Always exceeded sales goal, and was responsible for tracking sales, and submitting monthly branch sales reports.
• Have been recognized for excellent customer service
April 1996 – April 1999
Personal Banker II, Merchant Teller, and Teller Supervisor for Bank of America.
• Merchant Teller, and Business Relations Banker
• Responsible for balancing and maintaining all merchant operations.
• Teller Supervisor, training all new tellers and being available for existing tellers with questions, concerns, and transactions that needed a supervisor.
• Handled customer complaints, and implemented problem resolutions.
• Responsible for balancing vault, ordering cash, and preparing bank deposits for pickup.
• Opening new accounts including, investments, deposit, and loan accounts.
• Telemarketing for new accounts and customers. Reviewing account reports and deciding strategies for introducing existing customers to new accounts.
• Responsible for maintaining customer retention including, reviewing and updating reports on overdrawn deposit account, delinquent loans, and low balance accounts.
• Always exceeded sales goals and received quarterly bonuses.
• Always have been a member of the Gold Club, because of sales achievements.
• Have been recognized by Bank of America as being the top selling branch teller.
• Have been recognized as excelling in Customer Service.
April 1992 – April 1996
Assistant manager of Clothworld, Simi Valley location.
• Primary responsibilities included, opening, balancing, closing, and making branch deposits.
• Responsible for ordering, auditing, and restocking store inventory.
• Scheduling employee hours, and calculating payroll.
• Responsible for delegating duties to other employees, and overseeing those duties were completed.
• Retail sales and customer service.
• Telemarketing for new business.
• Pricing inventory for sales promotions, and markdowns.
• Traveling to other branches to open, close, and supervise.
Education
California State University, Northridge
Senior-Bachelors of Science in Management Information Systems
Bachelors of Science in Marketing
Minor-Computer Science.
Hobbies-Competitive Soccer, and Reading anything.
Personal-Single
Date of Birth-December 18, 1976
Health-excellent
References
Telesis Community Credit Union
Jane Ibrahim
Senior Member Service Representative
(805) 577-8613 Home
(805) 405-4554 Cell
(805) 581-4101 Work
Immediate Supervisor
Telesis Community Credit Union
Angie D’Angelo
Account Executive Team Leader
(310) 323-665 Home
(800) 895-8328 ext. 786 Work
Supervisor
Telesis Community Credit Union
Kelly Cockings
Account Executive I,
(805) 527-1977 Home
(800) 895-8328 ext. 718 Work
Personal friend, and Co-Worker
Bank of America
Richard Holgund
Assistant Manager, Simi Valley
(805) 526-5227 Home
(805) 520-3206 Work
Co-Worker from Bank of America
Bank of America
Pam Porter
Personal Banker IV,
(805) 497-8243 Home
(805) 383-8320 Work
Assistant Manager from Bank of America
Bank of America
Judy Simms
Assistant Manager, Westlake
(805) 370-1709 Work
Assistant Manager from Bank of America
Santa Barbara Bank and Trust
Judy Sheggrud
Vice President
(805) 524-0980 Work
(805) 484-9432 Home
Branch Manager from Bank of America
Telesis Community Credit Union
Chris Smith
Senior Member Service
(800) 895-8328 ext. 779 Work
(818) 469-6794 Home
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