Sherry Davis, CPA



ResumeDiana YsuhuaylasEmail: diana21_hennings@Career PathBusiness professional with extensive experience of the mortgage industry in vendor management, quality control, risk analysis, reporting and administrative support. Leadership ability combined with creative problem solving and a proven record of success and sound business judgment. EducationUniversity of Texas at Dallas School of Management– Richardson TXBachelor of Science in Business Administration – Expected graduation May 2015Concentration in Organizational Behavior and Human Resources; GPA 3.727Honors: Gamma Beta Phi Honor Society National Society of Leadership and Success, Sigma Alpha Pi Work ExperienceJuly 2014 - PresentVendor Manager, HOA Team– Credit Fannie Mae – Dallas, TXSupervise vendor performance and track and monitor the eviction/bankruptcy process Train and assist coworkers with Equator issues and provide management with Equator concerns and propose work-around/solutionsWrite up settlement requests for VP and Director to review and approveWork closely with legal team to determine the best course of action for each filePerform highly complex special projects for managementReview title discrepancies and escalate as needed Evaluate and provide recommendations/guidance to vendorsOverseeing vendors to ensure adherence to Fannie Mae’s policies and procedures April 2012 – July 2014REO Foreclosure Specialist III, High Risk Team– Credit Fannie Mae – Dallas, TXDaily interaction with internal and external partners including law firms and real estate agentsManage the eviction process for high risk states Minimize timelines to reduce credit risk Collaborate as needed with internal and external vendorsAnalyze, review, and monitor vendor management. Suggest enhancements. Provide training as needed. Assist in implementing and monitoring new policies and proceduresDecember 2010- April 2012Property Preservation Specialist II Bank of America Field Services Escalations – Plano, TXResolved escalated Field Services issues involving homeowners, vendors, code officers, employees within Home Loans and InsuranceSupported servicing of delinquent/default mortgage loansWorked with litigation team to determine loan legal status and procedures Mitigated loss to the company and investors by managing the maintenance and repair of bank owned foreclosure propertiesReviewed FNMA and FMLMC loans to manage their defaulted properties, used extensive knowledge of their guidelines and standards to address their loans properlyAug 2008 – December 2010MLO-Loan Service Specialist- Quality Control / Governance Team Bank of America Field Services – Plano, TXAudited orders created by a Loan Service Specialist to ensure that they had been created correctly by verifying loan status and analyzing in depth loan history research to identify root-cause of error if applicable Created weekly reporting for management. Used extensive excel knowledge to draft reports. Used strong mortgage servicing knowledge to expedite Quality Control processUnderstood and adapted to new guidelines to better the Quality Control process and help reduce the mitigating riskProvided thoughts/ideas professionally to senior level leadership to improve the Quality Control process and loss mitigationMay 2007 - Aug 2008Appraisal Scheduler - LandSafe Real Estate Closing Services Countrywide Home Loans – Plano, TXProvided excellent Customer Service for field review, enhanced desk reviewUsed strong knowledge of the servicing industryCompleted systematic reviews appraisal products (1004, 1025, 1073, and 2055) prior to releasing the appraisal reports to the customerProcessed approx. 20 new orders daily, located an appraiser with excellent turn time and fees. As well as the work on up to 120 ongoing loansScheduled appraisal appointments between the borrower and appraisal consultant.SkillsStrong Microsoft Office skills (Word, Excel, PowerPoint, Access & Outlook); Equator; AS400; SharePoint; TRAX; Serfs; DARTSStrong typing skills (70 WPM)Fluent in Spanish – read and writeExcellent written and verbal communication skills Extensive experience in Appraisal and BPO Review Advanced knowledge of the mortgage servicing industryStrong understanding of the short sale process Divisional compliance requirements (Privacy and Regulatory Acts for servicing areas)Well-organized and able to handle high volume quality workload under tight deadlines Effective time and workflow management skillsStrong ability multi-task and prioritize Self starter, highly motivated, team playerStrong analytical and interpersonal skills Superior quality control and investigative experience by paying close attention to detailKnowledge of real-estate transactions References available upon request ................
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