Agora Downtown Coffee Shop
Barista Job Responsibilities:
Promotes product consumption of both food and drink by educating customers; prepare and serve a variety of coffee drinks, as well as baked goods and sandwiches; promote art and other consignment items; keep the atmosphere at Agora Downtown pleasant, friendly, and clean.
Barista Job Duties:
• Welcome customers with enthusiasm and individualized attention by determining their interests and needs
• Educate customers by presenting and explaining the drink menu and answering questions
• Prepare and sell drinks by following prescribed recipes and preparation techniques for coffee, non-coffee, and alcoholic drinks
• Maintain inventories by replenishing coffee bar supply; stocking cups, condiment accessories, pre-made drinks such as lemonade and ice tea, and other supplies
• Maintain safe and healthy work environment by following organization standards and sanitation regulations
• Accurately handle money transactions and operate the Point of Sale system cash register in a friendly and courteous manner
• Be able to handle high volume and having many drinks to make accurately and quickly
• Prioritize time by cleaning the coffee shop, restocking, and doing walk-throughs during slower periods
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Be able to maintain a friendly and polite composure regardless of the situation
• Inform manager/owner of any operational inconsistencies, safety hazards, accidents, or anything else that might need attention
• Actively keeping an eye on amount of dirty dishes and washing dishes as needed
• Wishing customers well as they leave
Barista Skills and Qualifications:
Listening, Verbal Communication, Customer Focus, Customer Service, Basic Safety, People Skills, Action-Oriented, Organization, Selling to Customer Needs, Attendance, Client Relationships
Requirements and Physical demands:
Entry-level position
Regularly required to handle hot food and beverages
Required to operate machinery
Must be able to maintain positive company morale and professional attitude
May work special events on- or off-site, as needed
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