FACE-TO-FACE, p

Based on information provided, how would you have reacted in this situation if you were Mr. Boyle? Why? Answers will vary by student. If you were Mr. Boyle, what could be done or said to convince you to continue to do business with Regal’s? Some of the strategies in # 3 might work. Assurances that it would not happen again would also be ... ................
................