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 JOSEPH O’BRIENPittsburgh, PA 15212 ? (555) 555-1234 ? josephobrien@ ? in/joseph-obrienSENIOR PROJECT MANAGERVersatile professional with 20+ years’ experience, including 6 years managing projects of all sizes, developing key deliverables, and driving project success. Excels at taking on extreme challenges, navigating organizational dynamics, and forecasting and dismantling roadblocks to success. Counted on to manage challenging clients and does so through a positive approach, consistent encouragement, and a focus on helping others.Project Management | Scrum & Agile | Program Development | Customer Engagement | Process Improvement Customer-Focus | Relationship Building | Training | Complex Communication | Professional Integrity Business Acumen | Organizational Savvy | Strategic Planning | Regulatory ComplianceWORK EXPERIENCENelson & Peters, Pittsburgh, PA ? Senior Project Manager ? (06/2018) - PresentProvide project management and scrum master support for assigned projects. Facilitate communication, address mid level and executive questions and concerns, and maintain deadlines. Coordinate and organize a team to ensure obstacles are removed and they are able to keep on task with the project.Assist the team in defining and adhering to its own process for making sure the work gets done ? Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization Protect the development team from outside interference, facilitate discussion, decision making, and conflict resolution, and motivate work completion without coercion, assigning, or dictating the work Act as a servant to the team, ensuring that team needs are being met Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks Nelson & Peters, Pittsburgh, PA ? Vice President, Project Manager ? (01/2016 - 06/2018)Provide project management and change management support for proprietary system software releases. Facilitate communication, address mid-level and executive questions and concerns, and maintain deadlines and compliance with system change management policies and procedures. Manage the scheduling of Project Management Office and Application Development releasesAdminister end-to-end testing for proprietary originations system; manage all new products (until 2017 hand-off to New Product team) and 15+ participants country-wide Collaborate as part of a team of Project Managers to determine process improvements, primarily focusing on the project management tool ServiceNow Schedule and facilitate status updates, calls, and meetings for 50+ people across departments nationally, and successfully implement and train users on enhancementsSanderson North America, Pittsburgh, PA ? Assistant Vice President ? (01/2013 - 12/2015)Act as an integral member of a collaborative team supporting the SVP of Project Management. Lead Project Manager for company PM tool, ServiceNow; managed implementation for Project Management Office and Change Management. Encouraged the establishment of trusted adviser relationships with clients to ensure customer satisfaction Developed written procedures and training materials for ServiceNow; achieved user proficiency, work-product integrity, and system efficiency by obtaining consensus from 3 company-level portfolios on consistent processes within the toolManaged Business Continuity Process (BCP) and Change Management, hired to develop more structure in these areas, and ensured compliance with all policies and proceduresSanderson North America, Pittsburgh, PA ? Senior Business Analyst ? (01/2010 - 12/2012)Acted as both Project Manager and Business Analyst. Actively contributed into the design, test, and implementation of enhancements within Caliber’s proprietary origination system, H2O. Collaborated with business partners to understand processes and systems, and to organize and execute pre deployment user acceptance testing Served as a single point of contact for questions, concerns, and status updates Managed change control responsibilities for Application Development team Coordinated the creation of department policies and proceduresXLD, Pittsburgh, PA ? Quality Assurance Analyst ? (05/2006 - 12/2009)Member of the IT QA Team, primarily responsible for the independent testing of mortgage loan originations projects and defect fixes. Trained and supported QA team members on Nationstar systems. Provided lead-level testing services for more than 25 projects, most of which were high-profile Reviewed business / technical requirements and converted to QA test plans, cases, and scripts Executed test cases and documented defects; conducted root cause analyses of defects in order to prevent future occurrences; acquired stakeholder approval before moving defective productsPeterson, Pittsburgh, PA ? Regional Operations Manager, Northeast U.S. ? (05/2004 - 04/2006)Managed 8 branches and 13 satellite offices with 105 employees. Served as liaison among Regional, Area, Branch, and Corporate offices. Ensured regulatory compliance of standard operating procedures. Coordinated office set-up for 7 new locations, including operating procedures, compliance, quality assurance, and system training Achieved 300% increase in number of loan processing staff with internal certifications Prepared materials and trained 150+ processors on operational procedures and system usesEARLIER CAREERFor 7 years, worked for Daniel’s Agency, LLC in City, in progressive roles starting with Regional Operations Manager, moving up to IT Business Analyst III for the Enterprise Mortgage System, and then to Capital Markets Financial Analyst for a specialized project. Prior to that, spent 8 years at Regional Bank in Pittsburgh, starting as a Loan Processor then moving up to AVP of Retail Production Support and then Staff Underwriter and Underwriting Liaison.EDUCATION AND CERTIFICATIONSUniversity of Pittsburgh, Pittsburgh, PA ? Bachelor of Business Administration (BBA), Marketing(1998)Resume written by Lezlie Garr ................
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