Better Business Bureau serving Upstate New York - BBB

Better Business Bureau serving Upstate New York

Annual Report of Activities 2011 ? 2012

Celebrating 100 Years of Service

Table of Contents

Summary

2

Financials

3-4

Operations

5

Dispute Resolution

6

Public Relations/Communications

7

Board Roster

8

Summary

This report is a review of BBB and BBB Foundation programs and services for our fiscal year ending 3/31/2012.

The Bureau serves 48 counties of Upstate New York from our headquarters at 100 Bryant Woods South, Amherst, NY, 14228.

The operational and financial performances of the organization continue to be exceptional. In 2011 we provided over 1,000,000 instances of service to consumers, businesses and other clients; while realizing excellent financial growth. This performance is the result of combined efforts by the Board of Directors, staff and volunteers. It is also the result of the support of almost 6,000 Accredited Businesses (members), who underwrite the services we provide to the 750 cities, towns and villages we serve.

In addition to all the work reported on here, the Bureau planned and began implementation of a transition at the President position. This transition is set to occur on June 1st, 2012 with the retirement of President David Polino. He will be succeeded by former long time Director Warren Clark.

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