SNCB Corporate Social Responsibility Report 2011

[Pages:80]SNCB Corporate Social Responsibility Report 2011 Destination better

About...

...the UN Global Compact Network

The United Nations Global Compact is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption:

? Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights.

? Principle 2: Make sure that they are not complicit in human rights abuses. ? Principle 3: Businesses should uphold the freedom of association and the effective recognition of

the right to collective bargaining. ? Principle 4: The elimination of all forms of forced and compulsory labour. ? Principle 5: The effective abolition of child labour. ? Principle 6: The elimination of discrimination in respect of employment and occupation. ? Principle 7: Businesses should support a precautionary approach to environmental challenges. ? Principle 8: Undertake initiatives to promote greater environmental responsibility. ? Principle 9: Encourage the development and diffusion of environmentally friendly technologies. ? Principle 10: Businesses should work against all forms of corruption, including extortion and bribery.

Endorsed by chief executives, the Global Compact is a practical framework for the development, implementation, and disclosure of sustainability policies and practices, offering participants a wide spectrum of workflows, management tools and resources -- all designed to help advance sustainable business models and markets.

Overall, the Global Compact pursues two complementary objectives:

1. Mainstream the ten principles in business activities around the world. 2. Catalyse actions in support of broader UN goals, including the Millennium Development Goals.

With these objectives in mind, the Global Compact has shaped an initiative that provides collaborative solutions to the most fundamental challenges facing both business and society. The initiative seeks to combine the best qualities of the UN, such as moral authority and convening power, with the private sector's solution-finding strengths and the expertise and capacities of a range of key stakeholders. The Global Compact is global and local; private and public; voluntary yet accountable. (Source: UN Global Compact)

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...a COP

When joining the Global Compact, companies make a commitment to issue an annual Communication on Progress (COP), a public disclosure to stakeholders (e.g., investors, consumers, civil society and governments) on progress made in implementing the ten principles of the UN Global Compact, and in supporting broad UN development goals.

The COP is the most important expression of a participant's commitment to the Global Compact and its principles. (Source: UN Global Compact)

...the scope of this report

This COP is limited to SNCB; it does not report on the activities of its sister companies Infrabel and SNCB Holding, nor its subsidiaries and its participations.

...the reporting year

All actions described in this report took place in 2011 (unless otherwise stated). The data also refer to 2011.

How to read this report?

The report is built around three sections. The first section describes the profile of SNCB, its strategic challenges and its Corporate Social Responsibility (CSR) strategy. You will also read about SNCB's corporate governance approach. The following sections explain our CSR efforts towards our four main target groups: our customers, our employees, our stakeholders and society. In the final part of the report you will find an overview of our fleet and the details of our reporting methodology.

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Table of contents

2011 Highlights

5

CEO's message

6

Organization

7

SNCB's approach to CSR

19

Committed to meeting our responsibilities

Responsibility towards our customers: improve quality of our service

22

Responsibility towards our employees: anchor sustainability into corporate culture

36

Responsibility towards our stakeholders: operate cost-effective services

51

Responsibility towards society: contribute to a sustainable mobility

59

Fleet overview

72

Reporting methodology

78

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2011 highlights

PEOPLE

Operational safety (page 24)

66.5% of our trains are equipped with the automatic train control system TBL1+

Assistance to Passengers with Reduced Mobility (PRM) (page 26)

+/- 81,000 support interventions

PLANET

Sustainable mode of transport (page 27)

36,993 tons of CO2 emissions from passenger train operations saved compared to 2010

Energy efficiency (page 44)

24% lower fuel and natural gas consumption in our workshops between 2005 and 2011 (weather corrected)

PROFIT & PERFORMANCE

Passenger growth (page 28)

229.2 million passengers transported

Productivity and efficiency (page 48)

BeLEAN project launched at Ostend and Salzinnes workshops

PEOPLE - PLANET - PROFIT & PERFORMANCE

Prime Sustainability Rating awarded by Oekom Research (SNCB Group) (page 21)

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CEO's message

A 2010 global survey of 766 CEOs by Accenture and the UN Global Compact showed that 93 percent of CEOs consider sustainability critical to their company's future success. Even against the background of a global economic downturn, sustainability is acknowledged as a source of cost efficiency and revenue growth.

Since its establishment in 2005, SNCB has recognized the importance of business sustainability. Business sustainability is regarded as managing the `triple bottom line'. According to this principle ? summarized as the three `P's (people, planet, profit) ? a company must not only have an eye for creating economic surplus value, but also for social and ecological aspects.

This approach is a perfect fit for SNCB: enabling and providing sustainable mobility has been its core business for decades and conforms in every respect to the triple bottom line criteria. Nowadays, opting for the train is indeed equivalent to opting for the planet: trains are a low-carbon transport mode, offer a safe transport alternative, provide green employment and help solve congestion. In short, the train is an instrument that can and must contribute to the solution of a great many mobility issues.

In the coming years, SNCB also wants to continue to play the sustainability card in its business operations. The various responsibilities in this area are enormous: improve the quality of our service for our customers, integrate sustainability in the corporate culture for our employees, operate cost-effective services for our stakeholders and contribute to a sustainable mobility for society.

In this first SNCB COP report you will learn more about the initiatives SNCB took in 2011 to assume its corporate social responsibility, according to the commitment SNCB made when joining the UN Global Compact and its local Belgian Network in June 2011. SNCB supports the UN Global Compact principles and will continue to keep them in mind whilst implementing its business objectives.

Marc Descheemaecker Chief Executive Officer of SNCB President of the Passenger Forum of the International Union of Railways (UIC)

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CHAPTER 1

Corporate profile

The Soci?t? Nationale des Chemins de Fer Belges (SNCB) is the incumbent rail operator on the Belgian market. It is a company with limited liability (public law company). The company underwent a complete restructuring in 2005. As of 1 January 2005, the former Belgian railway was split into three autonomous public companies, each with their own structure and tasks:

? SNCB: train operator in charge of passenger and freight transport (national and international)

? Infrabel: infrastructure manager

? SNCB Holding: in charge of general services (ICT), real estate and historical estate and the HR management of the entire group

SNCB Group

8 I Chapter 1: Organization

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