Job Purpose and Role - Pembrokeshire County Council



MACMILLAN BENEFITS SUPPORT WORKER______________________________________________________________________Job DescriptionPost designation: -Macmillan Benefits Support WorkerGrade: -Grade 3 (scp 8 – 10)Salary: -?15246 - ?15613 pro rata Responsible to: -Macmillan Benefits Advice Manager Location: - Cherry Grove, Haverfordwest Job Purpose and RoleTo Support the Macmillan Benefits Advisors in delivering an Income Maximisation service to people affected by cancer living or receiving treatment in Pembrokeshire, Carmarthenshire and Ceredigion.To be responsible for administrative functions pertinent to the service, including efficient appointment management, case recording and collation of statistical information Principal Duties and Responsibilities1.To be the point of contact for access to the service by telephone or by email and to take and complete referrals where appropriate.2. To arrange, in conjunction with the Macmillan Benefits Advisor appointments (and in exceptional circumstances) home-visits for people wishing to access the service.3. To make, in conjunction with the Macmillan Benefits Advisor appropriate arrangements for liaison with other statutory and voluntary organisations. 4.To check completed referral forms received and liaise appropriately with those organisations making referrals where necessary5.Where directed, to be responsible for the recording of casework on the case management system.6. To liaise, as required by the Macmillan Benefits Advisor, with service users about the progress of their case.7. To liaise, as required by the Macmillan Benefits Advisor, with benefit administering authorities about the progress of service users’ cases.8. To liaise, under guidance from the Macmillan Benefits Advisor or the Macmillan Benefits Manager, with health and adult social care staff.9.To manage stocks of information and order publications, stationery, forms and leaflets for the service or public. 10. To ensure the effective collation and filing of information. 11.To ensure that the Macmillan Benefits Advisor receives appropriate administrative and clerical support.12.To be responsible for the maintenance of the budget and administrative functions in relation to any relevant financial aspects of the service. ................
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