Section: Procedures, Policies, and Confidentiality
Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools:ResourcesYou may use this document to track the subject matter expert(s)’ documents/citations or interviews used to verify answers to specific self-assessment questions. Many self-assessments contain nine sections covering different operational elements; however, some self-assessments contain fewer sections as some operational elements are addressed elsewhere (such as in the self-assessment for Overarching Matters).Functional Area: Section: Procedures, Policies, and Confidentiality Question #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: TrainingQuestion #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: Workload Analysis / Management ControlsQuestion #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: Performance ManagementQuestion #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: Information Technology (IT)Question #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: Claimant / Employer Access & CommunicationQuestion #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: Operational Efficiency / Resource Allocation Question #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: StaffingQuestion #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:Section: Fiscal ManagementQuestion #Subject Matter ExpertSource Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)Interview (name and title of person interviewed and date of interview)Comments:ReviewerName:Title:Email:Phone Number:Date Completed:Additional Review Team MemberName:Title:Email:Phone Number:Date Completed: ................
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