Kentucky Department of Education



Computer Hardware/Software Final Spring 2020 Part 1Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select TWO.)?a.?The keyboard backlight will need to be toggled off by using the appropriate Fn keys.?b.?The keyboard cable(s) will need to be disconnected from the ZIF socket(s).?c.?The keyboard cable will need to be disconnected from the mini-PCIe slot.?d.?The keyboard bezel will need to be removed.?e.?The technician will need to remove the display assembly and system board.What two different types of firmware may be used on motherboards??a.?BIOS?b.?CEFI?c.?UEFI?d.?CMOS?What is the connector called on a network cable that connects to an Ethernet port??a.?RJ-11?b.?RJ-45?c.?DB9?d.?USBAt what point during the motherboard installation should you install the motherboard drivers??a.?After Windows successfully boots without errors?b.?Before applying power for the first time?c.?After the POST successfully completes?d.?Only if you get a blue screen of death when Windows bootsWhat has occurred if you see the message, “Chassis Intruded! System has halted.” the next time you start your computer??a.?The hard drive has failed?b.?Windows has not been activated?c.?The case has been opened?d.?The POST test has failedWhich setting can be configured via the BIOS/UEFI screen??a.?Windows driver status?b.?Set desktop background?c.?Screen saver timeout value?d.?Change the boot sequenceYesterday you installed a new game on your computer. When you ran the computer, you noticed that the application was running very slow. After you exited the game and restarted it, you received an error message saying, “Insufficient memory or disk space.” You checked your hard drive and saw that you had more than 250GB of free space.What should you check next in Task Manager??a.?Amount of RAM available.?b.?Amount of processor being used.?c.?Amount of disk space being used by the application.?d.?Programs that are running.Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down.?What could be the cause of this problem??a.?Computer is overclocked.?b.?Thermal paste was not used.?c.?Processor is not compatible.?d.?Processor is not seated properly.A processor housing that contains more than one processor is referred to as what term??a.?Multithreaded processor?b.?Multicore processor?c.?Multiprocessor platform?d.?Multihoused processorYou decide to add three new hard drives to your computer so that you can increase the amount of storage on it. When you install the hard drives, you find enough SATA connections on the motherboard, but it is short one SATA power connector.?What is the easiest way to add a SATA power connector to the system??a.?Purchase a new power supply.?b.?Use a Molex to SATA power adapter.?c.?Use the Molex connector.?d.?You will not be able to add the SATA hard drive.James added a new video card and needs to get a power supply that will have enough power to run the new card.?When researching the new power supply, what feature does James need to look for to make sure he has enough power to run his computer with the new video card??a.?Form factor?b.?Wattage?c.?Dual voltage option?d.?80 Plus Gold ratingYou are troubleshooting a computer that your client said turns off during normal operation. While you are trying to identify the problem, the client also informs you that if he waits a while, the computer will turn back on and run normally for a bit. You open the system and immediately notice a large dust buildup around the processor fan and heat sink.What problem can you detect on the computer and confidently report to your client??a.?System is overheating.?b.?Overclocking has failed.?c.?Processor must be replaced.??d.?Processor cooling system has failed.During normal Windows operations, you receive a BSOD, and your computer shuts down. You restart the computer and receive the error again. You go online to check the error and see that it is an error related to reading data from virtual memory.What hardware might cause this BSOD error??a.?RAM?b.?Motherboard BIOS/UEFI?c.?Processor?d.?Hard driveWhat command line utility can be used to repair the BCD on a Windows installation??a.?chkdsk?b.?diskpart?c.?dfrgui?d.?bootrecWhat type of RAID volume is used for fault tolerance and only requires two drives??a.?RAID 0?b.?RAID 1?c.?RAID 5?d.?RAID 10Patrick wants you to repair his laptop LCD screen. Patrick insists that it was not his fault, but sometime during the night, the laptop fell off his desk, and now the screen is broken. During disassembly of his laptop, you see a mini-PCIe card with a black cable and a white cable connected that appear to go into the screen bezel.?What is the function of the two wires??a.?Wi-Fi antenna?b.?Video cable?c.?Sound cord for the sound port?d.?Webcam connectorJimmy is running out of desk space. He keeps three computers on his desk. The three computers can’t be moved, and they need to be running at the same time. Currently Jimmy has three mice, keyboards, and monitors running on his desk.What can Jimmy do to free up space on his desk??a.?Use a KVM switch.?b.?Purchase a touch screen monitor.?c.?Purchase a touchpad mouse.?d.?Use dual monitors.Eric has asked you to help him build a new gaming computer so that he can play the newest games available. He also wants the computer to be VR-compatible. He has already purchased a high definition sound card, a new multi-core processor, an SSD hard drive, and 16GB of RAM.?What is missing from Eric’s game design build???a.?Wireless network card?b.?Joystick port?c.?New monitor?d.?Video cardA client is requesting an Internet connection type that is not affected by atmospheric conditions and is always on.?Which of the following will meet these requirements??a.?Dial-up?b.?Cable?c.?Satellite?d.?Cellular hotspotWhich of the following will use an RJ-11 connector for connectivity??a.?Cellular?b.?Cable?c.?Fiber?d.?DSL?e.?EthernetMary, a remote user, connects her Windows 10 laptop to the corporate network by way of the Internet using a VPN tunnel.Which of the following is often configured as a required step for a user each time she attempts to use the VPN connection??a.?Call the help desk at the corporate office to obtain a random VPN password.?b.?Configure the laptop to a static IP address on the corporate LAN subnet.?c.?Enter the same user name and password used on the corporate network.?d.?Select the encryption and authentication methods in Connection Properties.A server or service is responsible for sending the contents of to your browser when you type into the location bar. If this service is malfunctioning, your browser will display a page not found error.?What server provides this service??a.?Print server?b.?File server?c.?DNS server?d.?Web server Web server?e.?Authentication serverA server provides the necessary IP configuration to your network host so the host can communicate on the network. If this service malfunctions, your device will not be able to utilize the network.?What server provides this service??a.?DHCP server?b.?DNS server?c.?Proxy server?d.?Syslog serverA technician has been dispatched to a client’s office to diagnose wireless network issues and suspects that channel overlap may be the problem.Which of the following tools will the technician use to help in determining whether her suspicions are correct??a.?Toner probe?b.?Cable tester?c.?Loopback plug?d.?Wi-Fi analyzerSpencer would like to purchase a wearable device that allows him to make phone calls and send text messages.?Which type of wearable device should Spencer purchase??a.?Smart watch?b.?Fitness monitor?c.?E-reader?d.?AR headsetJohn just bought a used iPad from a friend who had lost the charging cable. John notices that the cable is like the charging cable for his Android smartphone, though it is not quite the same.?What type of cable will John need to purchase to replace the iPad’s charger cable??a.?Micro USB?b.?Lightning?c.?USB C?d.?Mini HDMIDerek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers.What will help Derek improve the sound coming from his smartphone’s speakers while he is at the campsite??a.?Connect to a Bluetooth speaker.?b.?Tether to his laptop.?c.?Create a hot spot.?d.?Use his smartphone speakers; this is the only way Derek can listen to music on his smartphone.Henry wants to build a computer that will allow him to run a hypervisor program.?What does Henry not need on his computer??a.?High-end video card?b.?Maximum amount of RAM motherboard can accept?c.?High-end processor with multiple cores?d.?Hard drives with large storage capacityA new printer has been added in your office and connected to a WAP for use by all users in the company.Which of the following best describes the method of connectivity for the new printer??a.?Wireless ad hoc mode?b.?Wireless Bluetooth?c.?Wireless infrastructure mode?d.?Wired EthernetA client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain.Which of the following printer types should be recommended??a.?Impact?b.?Laser?c.?Thermal transfer?d.?InkjetWanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer.?Where can Wanda find this information quickly in Windows 10??a.?System Information applet?b.?Windows Information?c.?UEFI/BIOS System information?d.?System windowGeorge is working onsite at a client’s desk. The client’s phone rings during George’s visit, and the client explains that she must take the call.What should George do in this situation??a.?Leave and go to another client.?b.?Explain he does not have time to wait.?c.?Excuse himself and check back when the call is complete.?d.?Stay and work on the computer during the phone call.What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi??a.?File name?b.?File extension?c.?File version?d.?File pathJenny is preparing to install Windows 10 on a system that has a version of Windows 8.1 installed. This version of Windows 8.1 runs slowly and crashes occasionally. The optical drive also does not work, so Jenny decides to use a flash drive to install Windows 10. Jenny wants to remove all the programs and data from the computer and start over with Windows 10.?What type of installation should Jenny perform??a.?In-place upgrade?b.?Repair installation?c.?Recovery installation?d.?Custom installationWhat is it called when a partition is formatted with a file system and assigned a drive letter??a.?Operating system?b.?Volume?c.?Path?d.?Product keySam would like to install a new application on every computer in his SOHO network. All the computers are currently connected in a workgroup.?What is the easiest way for Sam to install the application on all the computers??a.?Have a USB device for every computer.?b.?Have multiple copies of the software on a DVD.?c.?Go to the Windows Store and install the software on each computer.?d.?Use a network share to share the installation files.A user is attempting to format a 4 TB HDD using NTFS but only has the option to format the disk with a size of approximately 2 TB.?What is the most likely reason the user is unable to format the disk to its full capacity??a.?The disk is using the MBR partitioning scheme.?b.?The disk is using the GUID partitioning scheme.?c.?NTFS only supports up to 2.2 TB volume sizes.?d.?The user chose a primary partition instead of extended partition.Which of the following must be performed prior to creating a spanned, striped, or mirrored volume on unallocated space in Windows??a.?Shrink each disk volume to an equal size.?b.?Format the separate disks using the NTFS file system.?c.?Assign drive letters to each of the separate disks.?d.?Convert basic disks to dynamic disks.A user wants to make sure he can quickly restore his computer after a drive failure to the state it was in when Windows and all its apps were initially installed.?Which backup type will be most useful in this scenario??a.?Restore points?b.?File History backup?c.?System image backup?d.?System RestoreWhich of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time??a.?Performance Monitor?b.?System Configuration?c.?Data Sources?d.?Event ViewerWhich of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user??a.?Processes?b.?Users?c.?App history?d.?StartupA technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.Which of the following tools is used to launch the Windows Memory Diagnostic tool??a.?taskschd.msc?b.?dxdiag.exe?c.?compmgmt.msc?d.?mdsched.exeHenry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues.What tool can Henry use to create a bootable flash drive in Windows 10??a.?Windows Media Creation tool?b.?Windows ISO creator?c.?Windows Media Center?d.?Windows DVD makerWhat is responsible for getting a system up and going and finding an OS to load??a.?Windows Boot Manager?b.?Startup BIOS/UEFI?c.?Setup BIOS/UEFI?d.?BootMgrYou recently created several new user accounts in the Sales OU and configured them with the appropriate group membership, logon scripts, and printer access. Except for one new sales employee, all employees are actively using the account. The remaining employee will be using the account within the next two weeks.What is best practice for the remaining unused account??a.?Leave the account active since it will be unused for only two weeks.?b.?Delete the account and re-create it when the employee is ready to use it.?c.?Remove the account membership to all groups.?d.?Disable the account until the employee is ready to use it.Which of the following security policies can be implemented to prevent removable media from automatically launching potentially harmful programs??a.?Disable AutoPlay.?b.?Disable AutoRun.?c.?Disable the Guest account?d.?Enable screen lock.Your company wants to secure the new data center physically. The company has hired a security guard but wants to find a way so that only one person at a time can enter in the data center. As people enter, they will have to show the security guard identification that authorizes them to enter the data center.?What is your company’s new security called??a.?Theft prevention?b.?Mantrap?c.?Entry control roster?d.?Security outpostJames travels for business and is always worried that his laptop will be taken from his room.Which type of device will ensure that James’s laptop will not be stolen while he travels??a.?Server lock?b.?USB lock?c.?Padlock?d.?Cable lockA technician wants to use a Time Machine backup to install a new copy of the macOS onto a Mac.??Which of the following tools will the technician use to perform this task??a.?Disk Utility?b.?Boot Camp?c.?macOS Recovery??d.?Mission ControlA Mac computer is reporting problems with the HDD, and the user wants to run a check for errors.?Which of the following is a disk management tool built into macOS that is useful for finding and repairing disk problems??a.?macOS Recovery?b.?First Aid?c.?Time Machine?d.?grep ................
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