Preventative Maintenance & Cleaning Guide

[Pages:40]Q4 2019

Preventative Maintenance & Cleaning Guide

QUICK TIPS & BEST PRACTICES

A pristine, prepared property -- from the bell stand to the back door

While you focus on pleasing your guests, we'll focus on helping you enhance your image -- from retail-inspired uniforms that solidify that important first impression, to well-stocked restrooms complete with sleek designer accessories, to a sparkling lobby that welcomes guests and features fresh custom-logo mats. We'll also help keep you prepared by replenishing your first aid and safety products and much more.

APPROVED SUPPLIER

? UNIFORM RENTAL ? FACILITY SERVICES ? FIRST AID & SAFETY

10% OFF

DEEP CLEAN SERVICES

performed by Jan 1st, 2020.

ReadyTM to put your program into place? Contact the Cintas National Service Team at 800.795.7368 or NationalServiceTeam@.

All products and services are provided by Cintas Corporation and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier's website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

What's inside

INTRODUCTION Create a Clean, More Inviting Guest Room Environment................................ 5 Identifying Common Areas for Guest Complaints......................................... 6-7 The Hotel Maintenance Doctor is In.................................................................. 8-10 Tips and Tricks For Bathroom Maintenance.........................................................11 The Floor Factor...................................................................................................... 12-13 The Nose Knows: How to Resolve, Not Mask, Room Odor.......................... 14 Tips and Tricks for Guestroom Tile, Carpet & A/C Coil Cleaning................15 Cleaning vs. Disinfection in Lodging.....................................................................22 Tips and Tricks For Disinfecting..............................................................................23 The Clean Connection................................................................................................24 The Biggest Vacuuming Gaffes...............................................................................28 Operating Suppliers and Equipment (OS&E) Distributors....................34-35

INDEX

All products and services are provided by the listed suppliers and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier's website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.

| | Strategic.Sourcing@ 3

A Clean you

can See & Smell

2 + 1 Housekeeping Program

Ecolab is here to help simplify procedures for your housekeepers, improve cleanliness for your guests, and drive total operational efficiency for your business.

Buy 2,Get 1 Free

FREE

Get Peroxide MultiSurface Cleaner & Disinfectant free

ALL PURPOSE

Vanities | Bathroom Floors Toilets & Urinals | Mirrors

High Touch Points*

when you buy Scrub free Bathroom Cleaner

BATHROOM CLEANER

Showers & Tubs

and New room refreshers!

ODOR CONTROL

Lobbies | Restrooms Public Spaces | Vanities

Contact your local ecolab representative to place your order today or call 800.35.CLeAN

Order Peroxide Multi-Surface Cleaner & Disinfectant, Scrub free Bathroom Cleaner and room refreshers through your Ecolab Representative in any of the participating sizes; refereNCe PrOMO CODe CLN to get the Peroxide (any participating size) for $0. Promotion valid in USA only from July 1, 2019 through December 31, 2019.

*Door Knobs, Light Switches, Remote Controls

All products and services are provided by the listed suppliers and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier's website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.

APPROVED SUPPLIER

?2019 Ecolab Inc. All rights reserved.

Create a

L

Clean, More

Inviting

L

Guest Room

Environment r

CRITICAL TIPS & TECHNIQUES

Want to delight guests? Ensure repeat business? Travel site reviews confirm that it's not about the extras; it's diligent attention to the basics that matter most. According to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study, of all the issues experienced by guests, an unclean room has the greatest negative impact on satisfaction. And that poor experience will not only prevent a guest from returning, but could very likely lead to a negative online review.

Creating a clean and inviting guest room environment should be priority one for your housekeeping operation. As WynReview scores go up - so does RevPAR We've got the numbers to prove it. To help you achieve this critical operational goal, Strategic Sourcing assembled this comprehensive guide of cleaning tips, techniques and supplier products to help you keep guest rooms clean and odor free - and guest reviews positive!

YOU WANT THIS:

"Refreshing surprise - Appreciated that room did not smell of room freshener. Family has allergies to many scents and were pleased that whatever freshener was used does not have an obnoxious odor." WynReview comment, June 11, 2014

NOT THIS:

-r??? "The room had a bad odor and it really wasn't

that clean. I wouldn't stay there again."

WynReview comment, May 30, 2014

| | Strategic.Sourcing@ 5

Identifying Commom Areas for Guest Complaints

-...

3

17 16

5 2

84

1

6

14 15

12

11 13

10

- - - - - - ---- --- - - -

7

. -.;:.-

CAUSES OF BATHROOM RELATED COMPLAINTS

VANITY

1 Bathroom surfaces looking old/worn 2 Chrome fixtures need cleaning or replacing 3 Cracked/chipped mirrors

SINK

4 Dripping faucet 5 Low water pressure 6 Poor/slow drainage 7 Grout - mold, stains 8 Scratches/chips in porcelain sinks

TOILET

9 Toilet inoperable 10 Toilet not flushing properly (keeps running)

5

|6 Preventative Maintenance & Cleaning Guide

TUB/SHOWER

11 Dripping bath faucet (tap) or shower head 12 Low water pressure 13 Poor/slow drainage in bath 14 Grout - mold, stains 15 Chrome fixtures need cleaning or replacing 16 Calcium deposits on shower head 17 Loose/damaged shower rods

OTHER (not illustrated)

18 Loose/damaged towel bar 19 Dusty fan vents 20 Inoperable fan vents 21 Bathroom door lock broken 22 Dirty door knobs 23 Broken night-light in bathroom 24 Inoperable GFl socket 25 Bathroom odor 26 Inappropriate disinfection

2 4 5

2

6

1 7

6

4 5

1

7

CAUSES OF GUEST ROOM RELATED COMPLAINTS

11 Carpet stains or burns 22 Fabric on furnishings stained 33 Inadequately cleaned

OTHER SOURCES OF ODOR

88 Overuse of air fresheners 99 Moisture in caulk or grout

PTAC

44 A/C too loud and doesn't keep the room at the right temperature

1100 Water damage 111 Guest initiated causes

55 Algae | fungi | slime-forming bacteria in drain pan

Filter needs cleaning

Causes outside of the room unit (system issues)

SOFT FURNISHINGS ODOR

66 Ineffectively cleaned bedspread, drapes 77 Ineffectively cleaned carpet

| | PREVENTSAtTrIaVteEgMicA.SIoNuTrEciNngA@NCwEyn&omING GWUHIDRESo| JuArcNinUgA.cRoYm20177 6

The Hotel Maintenance Doctor is In

Sponsored by HD Supply Hospitality Solutions

Continued from page 7

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? Test the tub stopper and the tub for standing

A: A: YOUwRaYLtOeArUR. RGFEoLSArTRslAGoSEwSSETdTrAaISSinSTEsH,TuEIsSGeTUtHEhESeTGZRUiOpEOS-ITMt?R.dOrOaiMn.cleaning ?IPASMPASERNERNPVODVOtrCLDEoeGEEGhIRcoMIRRMIeMRMAolAAPc.EAPm LPRMUkLNRMLSOmsTSOtEW TiW hVITMnVeNEeEEIgnEIELPGLPsdLYNSYLtShAOehTOHTHoTdIeUOPEUNOEw.RRLtRGLCeoCPEPGOGrAoOVYUYUNlrENOPOoEqESNSRUSdUSuITIEDTDTaAMMaVEErSTSnAEARtRAIAdeNVI:I:TNTNrTEcIlITTSyASuAMAFTFrfAIIAAIotNNVaCCIrNEiYYTTntTOOMIuI.OOEbUUIAsNNNsRRI.NAt.ahHPPHTNneRREEECdORONRrEoEPEAPsdiEENAnARRCkRlRoTTsEEEYoYisse o?r daLmooakgaetdw?hDatoneesedthsemcauinrtteaninanmceo, vwehactosrhroeucltdly?

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O?penInthsepegcutesatllrofoumrnditouorre.,Dinoecsluitdcinlogsedesks, chairs, tab

autometacti.c, aflolyr. cDhoipthse, shcinrgaetschsqeuseoakr?dDaomesagthee.

d?oorDnereedssteorbaencdleannigedhtosrtraenpdaindtreadw? Derosesshthoeuld open a

lock bcololtsfeirmsmlyoinopthlalcyea?nd easily.

T?est Cthheeeclekctbraontticeraineds sinecroenmdaortyeloccokns ttroomlsa, kinespect alar

sure tchloeyckasre, ainngdocohdewcokrktihneg ccoonrddistioonn. CthheecTkV and any the poeethpehor leelteocetrnosunriec idt eisvcilceeasn. and clear.

?

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Testbteherefpalaucceedt aannddwfhilal tthjuestbraeqsiunir.eDsogeosodthoeldf-aucet drip?faDshoioensetdheclesainnkingd.rain properly? Check the

c?aulkCirnegatfeoar cchreacckkliss.t for your guest rooms (suite

Ensuorresttoanwdealrdra) cthkast ainrcelutdigehstflaonords,sceeciluinrges.,

BABTAHTRHOROOMOM Checfkurm nitiurrroe,rfsixftourrecsr,ascmkasllaanpdplicahnicpess;, lriegh-stiinlvge, r if WINDOWS/SLIDING DOORS applidcoaobrlse, .wLinigdhotwfsi,xPtTuAreCss/, bTVuslbasn,dv,eonf tcsoaurnsde,ftahnes

shoubldatbhreoocmle.ar of dust and other debris.

? O?nceCinhseidcekthteheguceostnrodoitmio, nwaolkf tthheepmeraimtterteerssofand bed fra

the waasll awnedltlaakse ian3s6p0ecdtegforeretihnsepepcrteiosnenofcteheof any bedbu room, working your way throughout the entire space.

? Inspect all upholstered fabric for wear and tear

? Does the toilet flush properly or does it keep r?unniInngs?pect for cracks and drafts.

? T?he bAalwthayros olomokdaot oyorusrhroouolmdsofrpoemn,thcelogsueesatn'sd lock

? I?nspeMctatkhee scuonreditdioranpoef sthwe ovarknitcyo, rtirlesc,tglyro, uatn, d pull cord

firmlyp.erspective. Stand in the shower, lie on the bed,

caulkainngd, abnadtcoenilsinogpeexrhaatuestpfraonpoer rvleyn. t.

?

use the furniture, etc. Act like a guest to get the Test"tghueesbtleoxwpedrireynecre.a"nd check the filter. Does the filter need cleaning or replacing? Inspect the cord/

? E?nterIfthteheshroowoemr. Lhoaoskaatbtahlecogrnoyu/ts/cliaduinlkgingdoanodr, the doo

note snheoceuslsdarsylirdeepaairnsd. Cloracckksporrohpoelerlsyi.n the

plug for damage and replace if necessary.

? Check the night-light and test all GFIs.

swm?hhaoiycwhnAleiekrcdeeacjdnoatncihanllelesienaoaengdcninarttguoorasoomenrmocorideesdpotduolrasrooce. oriCnasrhgn.sed. hcmkouofollddr cinbhretohimenewsptahellasct,ted just

|8 Preventative Maintenance & Cleaning Guide

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