BlackBerry Work for iOS User Guide
BlackBerry Work for iOS
User Guide
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2019-10-17Z | |2
Contents
What is BlackBerry Work?................................................................................. 6
Installing and activating the BlackBerry Work app.............................................7
Install BlackBerry Work and activate using an access key.................................................................................7 Install BlackBerry Work using the BlackBerry UEM Client.................................................................................. 8
Use the BlackBerry Dynamics Launcher............................................................ 9
Viewing and managing your email messages..................................................11
View your email.................................................................................................................................................... 11 Reply to an email................................................................................................................................................. 11 Forward an email message.................................................................................................................................12 Send an attachment or a link..............................................................................................................................12 Save an attachment............................................................................................................................................. 13 Automatically download email message attachments..................................................................................... 14 Flag an email........................................................................................................................................................ 14 Delete an email message.................................................................................................................................... 14 Move email messages to a different folder...................................................................................................... 15 Create an email.................................................................................................................................................... 15 View smart folders............................................................................................................................................... 16 Search email......................................................................................................................................................... 16 Manage email folder synchronization................................................................................................................ 16 Change your signature.........................................................................................................................................17 Create an automatic out of office reply.............................................................................................................17
Managing your notifications and alerts........................................................... 18
Manage sounds and notifications...................................................................................................................... 18 Manage mail rules................................................................................................................................................19
Managing your contacts..................................................................................20
Open and view a contact.....................................................................................................................................20 Add a contact....................................................................................................................................................... 20 Edit contact information...................................................................................................................................... 20 Using Skype For Business options..................................................................................................................... 21 Mark a contact as a VIP......................................................................................................................................21
Managing your calendar..................................................................................22
View your schedule and tasks............................................................................................................................ 22 View a calendar event......................................................................................................................................... 22 Contact calendar event attendees......................................................................................................................23
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Add a calendar event...........................................................................................................................................23 Edit a calendar event........................................................................................................................................... 24 Delete a calendar event....................................................................................................................................... 24 Add a shared calendar.........................................................................................................................................24
Managing your documents..............................................................................25
Open BlackBerry Work Docs............................................................................................................................... 25 Access Docs repositories....................................................................................................................................25 Managing online repositories..............................................................................................................................26 Browse repositories............................................................................................................................................. 26 View, edit, print, move, and share files...............................................................................................................27 Create a new folder............................................................................................................................................. 27 Move a file............................................................................................................................................................ 28 Delete a file...........................................................................................................................................................28 Create a bookmark...............................................................................................................................................28 Delete a bookmark............................................................................................................................................... 28 Work with offline files..........................................................................................................................................29 About pending uploads........................................................................................................................................29 Add a new data source....................................................................................................................................... 29 Add a repository using the Docs Self-Service web console............................................................................. 30 View .pdf files in PDF presentation view........................................................................................................... 30
Adding a shared mailbox to BlackBerry Work..................................................32
Add a shared mailbox to BlackBerry Work........................................................................................................ 32 Turn on notifications for a shared mailbox....................................................................................................... 33
Change BlackBerry Work for iOS settings....................................................... 34
About BlackBerry Work Permissions...............................................................38
Open a SecureMail attachment....................................................................... 39
Data storage and aging................................................................................... 40
Choose battery saving options........................................................................ 41
Using RSA Soft-Token Authentication.............................................................42
Exchange ActiveSync search limits................................................................. 43
Keyboard shortcuts......................................................................................... 44
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Frequently Asked Questions............................................................................47 Troubleshooting.............................................................................................. 49
Generate a diagnostics report.............................................................................................................................49 Upload log files to BlackBerry Support.............................................................................................................. 49 Send feedback to BlackBerry.............................................................................................................................. 49 Resynchronize BlackBerry Work with your mail server..................................................................................... 49
Legal notice.................................................................................................... 51
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