2018 AnnualReport 8.5x11 2018-05-15 - Connexus Credit Union

SIMPLICITY

2017 ANNUAL REPORT

RELIABILITY

RELEVANCY

Photo top Our 4.6-star Connexus App rating in the iOS App Store and 4.5-star Android App Store recognizes our ability to exceed expectations in Digital Banking. Photo bottom Keep a close eye on your money with Account Notifications.

CONNEXUS CREDIT UNION

A MESSAGE FROM YOUR PRESIDENT AND BOARD CHAIR

J. David Christenson & Ron Dins In 2017, Connexus Credit Union experienced an exceptional year. We plotted a course for success and focused on upholding our mission statement -- helping members achieve their personal financial objectives, while anticipating their needs and exceeding their expectations with superior service and products -- and we accomplished what we set out to do. We made numerous enhancements to our website, invested in technology and security, and improved member services throughout the year. We are excited to tell you more about these successes and how they contributed to our goal of giving back, so keep reading to learn more about the 2017 achievements that we can all be proud of.

"Love the app! Super easy to use, and it allows fingerprint login if your device has it."

? Member Testimonial 3

GIVING BACK TO OUR MEMBERS

Connexus is here to serve our member-owners -- you're the reason we exist, and our motivation to keep pursuing the best offerings in products and services. Connexus welcomed new members on a daily basis, with the yearend membership reaching 305,859 -- a 7% increase over 2016. The growth in membership alone is something to be proud of, but it doesn't end there. It is important for us to constantly strive toward giving back to our members, and we did this in several ways:

? We ended the year with $9.1 million in member savings when members refinanced loans with us.

? We offered the highest share certificate rates in the country at various times throughout the year. We were the first financial institution in the country to offer a 3% five-year share certificate!

? Connexus paid members $13.4 million in dividends in 2017, which was $10.4 million more than the national average.

? We saved members $1.6 million with Connexus Fee-Free Services (surcharge-free ATMs).

305,859

Connexus welcomed new members on a daily basis, with the year-end membership reaching 305,859 -- a 7% increase over 2016.

14,000+

Over 14,000 members were using the Connexus App by the end of 2017.

54,000+

Over 54,000 members were registered for Digital Banking by the end of 2017.

Our mission is to help our members achieve their personal financial objectives by anticipating their needs and exceeding their expectations with superior service and products.

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Photo right New security notifications give members the option to receive an email, text, or push notification for balance alerts, login alerts, and more.

"Awesome Mobile Banking: The Connexus application is fast, always available, and has a full feature set. Basically, I hold a bank in the palm of my hand." ? March 2017 Member Testimonial

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