ICS Category - Institute of Customer Service



right-280670Entry deadline | 21 May 2021Please submit your completed submissions to:mike.faulkner@icsmail.co.uk - no later than this date.There is no charge to make a submission00Entry deadline | 21 May 2021Please submit your completed submissions to:mike.faulkner@icsmail.co.uk - no later than this date.There is no charge to make a submissionUK Customer Satisfaction Awards 2021Customer Commitment AwardEntry criteriaThis award is open to any new or existing organisation that has differentiated itself through a well-communicated customer commitment.Judges will look for evidence of the execution of a customer oriented culture showing a consistent commitment to customer service excellence.24574511620500Please ensure that the completed entry form does NOT exceed 8MB in size. Please supply a logo in EPS format (or hi-res png/jpeg) with your submission.Contact details (this will be the main person to contact if you are named a Finalist in this category)First name FORMTEXT ????? Mr? Mrs? Ms? Miss? Dr? Other FORMTEXT ????? Last name FORMTEXT ?????Job title FORMTEXT ?????Contact address FORMTEXT ????? FORMTEXT ????? FORMTEXT ?????Postcode FORMTEXT ?????Work phone FORMTEXT ?????Work Fax FORMTEXT ?????Mobile FORMTEXT ?????Email FORMTEXT ?????Company detailsCompany name FORMTEXT ?????Address FORMTEXT ????? FORMTEXT ????? FORMTEXT ?????Postcode FORMTEXT ?????Website FORMTEXT ?????Type of companyPLC? Ltd? Partnership? Sole Trader? Public Sector? LLP? Other FORMTEXT ?????Nature of business FORMTEXT ?????Sector FORMTEXT ?????Annual turnover? FORMTEXT ?????Date of year end FORMTEXT ?????/ FORMTEXT ?????/ FORMTEXT ?????No. of employees FORMTEXT ?????Word limit: There is a guidance on the permissible word count against each question. Please ensure that your final submission does not exceed the 8MB size limit. Please feel free to supply secure links to videos, annual reports and other supportive materials. Please refer to Entry Regulations (point 5).1. Description of your organisation and the sector within which it operates. (Word limit: 250 words) FORMTEXT ?????2. Please describe your customer mantra and give the drivers behind this commitment to customers. (Word limit: 500 words) FORMTEXT ?????3. What steps have been taken to ensure that customer commitment is part of the DNA of your organisation? (Word limit: 500 words) FORMTEXT ?????4. Please explain how your customer commitment was communicated internally and how you gained universal support for it from the workforce. (Word limit: 500 words) FORMTEXT ?????5. Please give a couple of tangible examples that demonstrate your commitment to your customers. (Word limit: 500 words) FORMTEXT ?????6. How do you measure the success of your customer commitment? (Word limit: 500 words) FORMTEXT ?????7. What are the key strategies that you have in place to ensure levels of customer commitment are maintained and sustained for the longer term? (Word limit: 500 words) FORMTEXT ?????Please describe how you would like your organisation and its achievements to appear in the finalist brochure should your submission be successful. Word limit: 75 words. (Please avoid the use of superlatives and bold unsubstantiated statements, e.g., The world’s leading, the UK’s best, the number one, etc, as these will not be used. Please also note that the words supplied are subject to editing at the organiser’s discretion and will only be used if this submission is successful). FORMTEXT ?????Please provide the following information:Chief executive/ Managing director (name only) FORMTEXT ?????URL/hyperlink to Annual Report FORMTEXT ?????Press/PR (name and contact no) FORMTEXT ?????Head of Customer Service (name and contact no) FORMTEXT ?????DECLARATIONI, the undersigned authorised representative, hereby certify that the information contained in this entry form is true to the best of my knowledge (Please see entry regulations below)Authorised by: (please print name): FORMTEXT ?????Signed: FORMTEXT ?????Date: FORMTEXT ?????Please email completed entries to: mike.faulkner@icsmail.co.ukEntry regulationsThere is no fee for submitting an award entry.By submitting an entry for the UK Customer Satisfaction Awards run by The Institute of Customer Service you are agreeing to being bound by these rules.All entries must be submitted electronically to the email address shown below before 5.00pm on the published entry deadline date.Entries must be submitted using only the official entry forms for each of the anisations may enter as many categories as they wish, but only one entry per category is pleted entry forms should be saved as Word or PDF documents and should not exceed 8MB in size including all supporting materials which should be embedded into the application form. If the completed form exceeds 8MB, please convert the completed entry form to a ‘pdf’ before submission.Do not send attachments or hard copies – please scan any supporting material and embed it into the entry form – this ensures that nothing becomes detached and all information supplied can be considered by the judging panels.All individuals and organisations progressing to the finalist stage agree to the organisers arranging suitable publicity and naming them as finalists.Judges are selected for their relevant experience in the subject matter and their decision is final and no correspondence can be entered into prior, or subsequent to, the judging process.For the purposes of continuous learning, optional independent feedback relating to entries in any particular category can be supplied for a fee of ?250 + VAT per entry following the judging process.All information submitted as part of your entry into the UK Customer Satisfaction Awards will be treated in the strictest confidence, and used solely for the purpose of judging your entry against the other entries in your chosen Awards category. All judges and the short listing panel will sign non-disclosure agreements to ensure that the information contained in your entry, whether commercially sensitive or not, remains confidential. Any information known to any of the judges, The Institute of Customer Service or that is in the public domain will be disclosed to the category judges and shortlisting panel to consider as part of the process to enable them to reach their decision. By submitting this completed form you agree to our use of the data for this purpose and you have the authority to do so. For further information please visit for our full privacy policy.Once an organisation, team or individual is named as a finalist it, it cannot withdraw from the competition.The Institute of Customer Service, nor any of its agencies can be held liable for any costs incurred by applicants during the entry or judging process howsoever incurred.The UK Customer Satisfaction Awards will be held on 19 October 2021 at The London Hilton on Park Lane, 22 Park Lane, London, W1K 1BE For further details of this event and table enquiries, please email mike.faulkner@icsmail.co.uk or call 0203 002 7764All completed entries should also be sent by email to: mike.faulkner@icsmail.co.uk-744282681800 ................
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