Best Practices in Software Selection and Business Process ...

Best Practices in Software Selection and Business Process Improvement

Government Finance Officers Association

Mike Mucha Deputy Executive Director / Director, Research and Consulting

GFOA

GFOA is a non-profit association focused on the professional management of governments

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o Established in 1906 o 19,200 Members

Offices in Chicago and Washington DC

o GFOA offers resources, publications, training,

networking/conferences, award programs, and

consulting services.

o GFOA has become a nationally recognized leader in the

ERP system market generating value for clients

through: Reducing costs Reducing risk during implementation Providing best practice recommendations Focus on improving business processes

GFOA has worked with over 500 local governments

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ERP projects are large

Training / Learning

Risk Management

Applicant Tracking

Employee Records

Business Intelligence

Performance Management

Pension Admin

Performance Evals

Time Entry

Benefits

Employee Relations

Position Control

Payroll

HR/ Payroll

Budget

Finance

Forecasting Budget Prep General Ledger

Utility Billing

Business License

CRM

Work Orders

Accounts Payable

Accounts Receivable

Capital Assets

Special Assessments

Property

Permitting Property Tax

Purchasing

P-Cards

Bids

Projects

Grant Management

Self Service

Contracts Cashiering

GFOA Recommended Approach to ERP

o Governance

Identify goals

? Focus on process / outcomes (not software)

o Structured process for change

Business process focus Organizational change (change management) Documentation

? Track decisions ? Define process ? Define policies

o Competitive Vendor Selection

Requirements Interviews

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