New Advisor Engagements (Executed in Last 12-18 Months)



4058564403047Black Book? Market Research-5810252049145 Information Technology Advisors and ConsultantsCLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATION00 Information Technology Advisors and ConsultantsCLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATION-914598504149002018 Client Satisfaction SurveySurvey Period: Q1 2018 – Q3 2018Black Book? annually evaluates leading health care/medical software and service providers across 18 operational excellence key performance indicators completely from the perspective of the client experience. Independent and unbiased from vendor and consultant firm influence, more than 600,000 healthcare IT users are invited to contribute to various annual customer satisfaction polls. Suppliers also encourage their clients to participate to produce current and objective customer service data for buyers, analysts, investors, consultants, competitive suppliers and the media.To order customized research results please reference the Research Store online or contact the Client Resource Center at +1 800.863.7590 or email info@ ? 2018 Black Book Research LLC All Rights Reserved.Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Black Book Market Research LLC disclaims all warranties as to the accuracy, completeness or adequacy of such information. Black Book shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice. Black Book’s unrivaled objectivity and credibility is perhaps your greatest assurance. At a time when alliances between major consultancies and suppliers have clouded the landscape, Black Book remains resolutely independent. We have no incentive to recommend specific consultants, firms, vendors, investors, owners, agencies, advisors and/or influencers. Black Book’s only allegiance is to help you achieve the results you want with the best possible solution.For more information, visit Table of Contents2018 BLACK BOOK? ADVISORS & CONSULTANT SURVEY OVERVIEWSurvey Summary4Key FindingsHealthcare IT Consultants SurveyBlack Book Methodology10How the Data Sets Are CollectedUnderstanding the Statistical Confidence of Black Book DataWho Participates in the Black Book Ranking ProcessComparative Consulting Firm AnalysisTop Healthcare Technology Consultants & Advisors14Top #1 Consultant Overall, Top Advisors by Client SubsetsStop Light Scoring Key8Overall KPI Leaders9Summary of Criteria OutcomesTop Score Per Individual CriteriaINDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATION12Table of FiguresFigure 1: Comprehensive Hospital Consultants DefinedFigure 2: Raw Score Compilation and Scale of ReferenceFigure 3: Key to Raw ScoresFigure 4: Color-Coded Stop Light Dashboard Scoring KeyFigure 5: Scoring KeySURVEY SUMMARYHospital & Health Systems Consultant Projects in DemandProviders: Select four of the highest prioritized engagements at your healthcare organization by end of 2020.KEY: SELECT TOP 5 CONSULTANT ENGAGEMENT DEMAND BY ALL SURVEYED HEALTHCARE ORGANIZATIONS HIGHLIGHTED 2018-2020Accountable Care/Value Based Care37%Accounts Receivable Transformation22%Cybersecurity Assessments/Programs15%Claim Processing & Collections9%Cost Containment & ERP/Supply Chain16%Decision Support, Business Intelligence, AI, Analytics39%Interim Leadership3%Network Development & Alignment15%Patient Access Review14%Payer Contract Negotiations12%Performance Improvement, Productivity, Benchmarks10%EHR Technology Optimization59%Consumerism, Patient Engagement24%Software Implementations & Training36%RCM or Financial Division Reorganization20%RCM or VBC Staff Assessment & Re-training13%RCM Outsourcing Evaluation22%Regulatory/Government Regs/Compliance17%Reimbursement Reform Initiatives11%Population Health Engagements12%Strategic RCM Review32%Strategy & Financial Modeling 29%Transform Care Delivery/Clinical Integrations/IoT27%Vendor/Software/Outsourcers Performance & Selection18%Preferred Consultant/Advisor CategoriesWhich consultancy would your organization likely evaluate for a next generation technology or systems transformation advisement in the next 18 months (select two most likely to be in short list of first/most urgent engagements forecasted)TOP Advisor Types Preferred for Engagement Selection: CHOOSE THREE Big 4 or International Management Consultants (Examples: EY, Deloitte, KPMG, PWC, Bain, Boston Consulting, McKinsey)49%General/Global IT Management Consulting Firm(Examples: Capgemini, Atos, Accenture)29%Group Purchasing or Shared Services Organization Consultants(Example: Premier, Vizient, HealthTrust)4%Independent/Boutique or Small Practice15%Large PHM VBC RCM Centric Expertise Advisory Firm(Example: Lumeris, Evolent, Change Healthcare, Optum)39%Single Consultant/Freelancer/Network of Freelancers9%Outsourcing IT Advisory Division (Examples: Cognizant, GAVS, Infosys, Wipro, TCS, HCL)10%EHR/HIT Software Vendor9%Professional Membership Organization/Other2%New Advisor Engagements (Executed in Last 12-18 Months)Status of Hospital Improvements after Consultant Engagement Situation/InsightAfter 6 months After 12 MonthsStill in New User/Client Survival Mode60%13%Cannot customize or implement further due to staffing issues/turnover since engagement53%9%Realized Measurable ROI 17% 78%Will not maximize software (external issues)92% 80%Cannot integrate network technologies or alignment (internal issues)64%48%Limited data building and underutilized features post solution implementation engagement92%84%Mastered basic and intermediate tasks per consultants so that return on investment is being realized64%87%Source: Black Book?Overall Top Consultants and Advisors By Client Organization (Comprehensive Advisory)2018 Top Rankedby User Satisfaction/ Client ExperienceCommunity & Rural Hospitals Under 150 BedsLarge Hospitals & Academic Medical Centers Over 151 BedsSpecialtyHospitalsChildren’s, Rehab, Psychiatric, LTCHospital System, Chains, IDNs, and ACOsPhysician Practices & Groups/ClinicsADVISORCOGNIZANTGAVSACCENTUREGAVSCOGNIZANTSurvey Participation: Healthcare Technology Consultants & Transformation AdvisorsRespondent Title (Includes Current/Past/Prospective Clients 2017-2018)TotalCEO or Administrator/Executive Director, ACO Executive/VP/ Sr VP229CFO or Finance Director/Manager158CIO or IT Director/Manager, Support Technology/Specialist181Chief Medical Officer/Physician Executive91Nursing Leader/Director/Manager/VP170Quality Leader/Director/Manager/VP79Chief Operating Officer131Other (Includes Board Members, Corporate Officers, Clinical and Financial Staff)361Corporate Development, Strategy and Planning Executive67TOTAL 1,467Figure 2: Raw Score Compilation and Scale of ReferenceBlack Book raw score scales1 = Deal breaking dissatisfaction ? ? 10 = Exceeds all expectationsSource: Black Book RankingsIndividual consultants can be examined by specific indicators on each of the main client provider types of consultants as well as grouped and summarized subsets. Details of each subset are contained so that each advisory may be analyzed by function and consultant services collectively. Figure 3: Key to Raw Scores0.00 – 5.79 ?? 5.80 – 7.32 ?? 7.33 – 8.70 ?? 8.71 – 10.00Deal breakingdissatisfactionNeutralSatisfactory performanceOverwhelming satisfactionDoes not meet expectationsMeets/does not meet expectations consistentlyMeets expectationsExceeds expectationsCannot recommend ConsultantWould not likely recommend ConsultantRecommends ConsultantHighly recommended ConsultantSource: Black BookFigure 4: Color-Coded Stoplight Dashboard Scoring KeyGreen(Top 10%) scores better than 90% of consultants. Green coded consultants have received constantly highest client satisfaction scores.8.71 +Clear(Top 33%) scores better than 67% of consultants. Well-scored consultants which have middle of the pack results.YellowScores better than half of consultants. Cautionary performance scores, areas of improvement required.5.80 to 7.32RedScores worse than 66% of consultants. Poor performances reported potential cause for contract cancellations.Less than 5.79Source: Black BookHealthcare IT Advisors & Consulting FirmsBlack Book MethodologyHow the data sets are collectedBlack Book collects ballot results on 20 performance areas of operational excellence to rate consultants. The gathered data are subjected immediately to an internal and external audit to verify completeness and accuracy and to make sure the respondent is valid while ensuring that the anonymity of the client company is maintained. During the audit, each data set is reviewed by an external third party freelance or outsourced firm. In this way, Black Book's clients can clearly see how a consultant is truly performing. The 20 criteria on operational excellence are subdivided by the client's industry, market size, engagement type, geography and function outsourced and reported accordingly. The healthcare IT consultant and advisory survey was originally developed by the founder of Black Book Market Research LLC in 2010 in association with the research firm Cross Tab Marketing and was updated annually with Century Software, Narola Research, Harbor Development and Fowler & Associates, all independent companies with no affiliation, ownership or interest in Black Book or the vendors and consultants it surveys. Participants were invited to submit client ratings through Black Book’s mobile application surveys, online survey sites and call centers. Black Book also solicits participation through various professional organizations, media outlets and independent blogs such as TrueSample and RelevantID, now Imperium, were utilized to monitor respondents and , McAfee Secure Site and are engaged to keep the survey secure and to protect the integrity of the data, all unaffiliated with vendors and consultants named in the surveys. Black Book screens responses to identify fraudulent votes, which are eliminated from the final tallies. Respondents are asked to rate consultants on a 0-10 rating scale, 0 being deal-breaking dissatisfaction and 10 being exceeding all expectations on 20 unique key performance indicators. Scores shown have been rounded to the nearest hundredth of a point. In the event of a true tie, top rated consultants will share the same ranking. In most survey sets, respondents could also rate optional characteristics and provide other relevant information which are not included in the overall scores. A minimum number of responses is necessary for a consultant firm or vendor to be eligible for inclusion in the Black Book ratings. Some firms are eligible to be rated in multiple categories; they are scored individually and independently for each category.Understanding the statistical confidence of Black Book dataStatistical confidence for each performance rating is based upon the number of organizations scoring the electronic medical and health records service. Black Book identifies data confidence by one of several means:Top-10-ranked advisors must have a minimum of ten unique clients represented. Broad categories require a minimum of 20 unique client ballots. Data that are asterisked (*) represent a sample size below required limits and are intended to be used for tracking purposes only, not ranking purposes. Performance data for an asterisked vendor or consulting services can vary widely until a larger sample size is achieved. The margin of error can be very large, and the reader is responsible for considering the possible current and future variation (margin of error) in the Black Book performance score reported.Consultant firms with over 20 unique client votes are eligible for top 10 rankings and are assured to have highest confidence and lowest variation. Confidence increases as more organizations report on their consultant. Data reported in this form are shown with a 95% confidence level (within a margin of 0.25, 0.20 or 0.15, respectively).Raw numbers include the quantity of completed surveys and the number of unique organizations contributing the data for the survey pool of interest.The top services consultants in all KPIs with an overall score per KPI exceeds 8.71 out of 10.00 in each KPI is recognized as the leader or top ranked consulting firm per category.Who participates in the Black Book Ranking processOver 40,000 stakeholders and clients from hospital and medical practice executives, clinicians, IT specialists and front-line implementation veterans are invited to participate in the 2018 annual Black Book consultants and advisory firm initiative satisfaction surveys. Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. The Black Book survey web instrument is open to respondents and new participants each year at and mobile applications from iTunes and GooglePlay. Only one ballot per corporate email address is permitted per category of engagement and changes of ballots during the open polling period require a formal email request process to ensure integrity.The members of professional healthcare associations, media outlets, journal subscribers, and returning participants with previous identification verifications are among those invited to surveys. Individuals and provider management can register as new participants on mobile applications and online polling instruments. Ballots are validated through two independent survey verification services software companies before being included in the scoring process.Additionally, 3,104 about-to-be clients and those in the selection phases of consultancy engagements answered questions about budgeting, firm familiarity and selection processes but current non-client ballots are not counted in the advisory ranking process of client satisfaction.2018 Black Book Top Consultant FirmsHealthcare TechnologyOverall Key Performance Indicator Leaders CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONSummary of criteria outcomes: Overall PerformanceSummary of Criteria Outcomes, Overall Advisors & ConsultantsTotal Number One Criteria RanksConsulting FirmOverall Rank14GAVS14COGNIZANT22ACCENTURE3Source: Black Book 2018Ranked Consulting Firm Performance2018 Key IndicatorsOverall Top Firm Performances CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONTop Score Per Individual CriteriaCLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONQuestion/CriteriaAdvisorsOverall RankLevel of Advisor Subject Matter Management Consultant ExperienceGAVS1Client Outcomes and ImprovementsGAVS1Capability Enhancements for ClientGAVS1Advisor Domain and Body of KnowledgeGAVS1Advisor Industry-Specific QualificationsGAVS1Spectrum of Subject Matter or Category-Specific FunctionsCOGNIZANT2Governance & Service Management SolutionsGAVS1Strategic Technology & Services Options & Delivery AlternativesACCENTURE3Vendor Agnostic, Integrity, Objectivity, Experience with Multiple solutionsGAVS1Innovations in Consultative ApproachesCOGNIZANT2Scalability, Flexibility, Pricing and CustomizationCOGNIZANT2Breath of Firm Experience through Initiative LifecycleGAVS1Marginal Value AddsCOGNIZANT2Relationship Support and Client CareGAVS1Trust, Reliability, Transparency and ConfidentialityGAVS1Firm Viability and Management StabilityACCENTURE3Return-On-Investment, Engagement Deliverables & QualityGAVS1Speed and Efficiency of Engagement DeploymentGAVS1Best-of-Breed, Client Process ImprovementGAVS1Marketing, Sales and Brand Recognition of AdvisorsGAVS1Source: Black Book Rankings, 2018INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare Technology Consultants and AdvisorsRANKADVISORY FIRMQ1Q2Q3Q4Q5Q6Q7Q8Q9Q10Q11Q12Q13Q14Q15Q16Q17Q18Q19Q20MEAN1GAVS9.799.639.469.829.739.349.599.489.469.579.539.819.719.719.629.679.649.729.689.639.632COGNIZANT9.599.199.419.289.159.709.389.389.399.779.619.209.869.369.579.089.469.678.988.959.403ACCENTURE9.238.609.309.309.159.519.259.539.139.759.559.119.789.209.349.707.999.039.028.939.224CONCENTO 9.078.429.029.339.218.729.088.229.388.197.999.189.389.508.438.939.618.438.948.478.885THE HCI GROUP8.248.738.899.258.408.339.328.539.149.118.198.269.737.968.519.108.479.528.338.738.746DELOITTE8.488.955.997.798.347.197.848.639.288.338.728.069.309.448.408.978.389.058.658.308.407IDEXCEL8.507.246.187.908.158.967.697.938.627.777.918.837.738.258.229.078.208.729.139.188.218IBM SILICUS8.356.826.297.379.179.369.307.039.248.287.738.847.725.928.098.968.159.569.148.698.209ORACLE8.347.225.787.447.999.107.388.069.237.097.368.297.286.368.588.948.086.788.657.497.7710CARETECH 7.216.376.835.147.548.658.786.909.109.226.087.076.508.195.655.108.729.518.638.747.5011SCALABLE 7.446.295.477.348.417.177.848.797.276.975.928.196.067.385.175.317.877.337.308.487.1012CAPGEMINI7.155.205.867.078.207.296.776.138.666.115.606.675.588.518.567.006.086.136.357.876.8413BMC7.285.565.147.685.637.827.798.148.045.647.344.287.868.285.059.046.755.028.398.176.9514YASH6.966.384.837.857.687.416.197.717.028.046.625.314.965.548.215.236.049.247.159.016.8715FUJITSU7.605.585.207.288.456.897.779.176.945.376.125.845.405.875.357.876.135.407.168.346.6916KPMG7.047.175.265.887.777.666.139.107.114.914.896.567.226.167.404.785.515.577.458.676.6117CSI CONSULTING6.896.335.777.948.446.125.538.105.696.065.135.865.484.778.034.935.675.146.977.846.3318HCL6.346.675.857.865.597.765.105.047.835.314.837.305.228.435.005.114.874.617.357.476.1819WIPRO6.207.165.217.965.255.804.935.897.005.915.576.027.864.685.325.554.955.876.838.016.1020INFOSYS6.886.445.898.037.885.426.325.616.134.775.715.486.315.024.945.175.134.487.908.096.08INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ1. Level of Advisory expertise on subject matter, recognized as experts in the subject matter initiative KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.839.759.789.799.792COGNIZANT9.599.779.529.489.593ACCENTURE9.299.489.368.799.234DDDD8.789.559.178.779.075IDEXCEL8.287.879.288.588.506DELOITTE8.678.178.778.308.487IBM SILICUS8.458.198.887.888.358ORACLE8.508.008.008.878.349THE HCI GROUP7.388.907.818.858.2410FUJITSU7.277.777.987.367.602018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ2. Engagement Innovation Measured by Client Outcomes and ImprovementsKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.259.639.859.799.632COGNIZANT9.008.879.149.739.193DELOITTE8.968.779.078.998.954THE HCI GROUP8.389.388.968.188.735ACCENTURE8.858.828.088.658.606CONCENTO8.078.388.328.928.427ORACLE6.287.887.197.517.228IBM SILICUS6.908.006.286.096.829YASH6.606.236.406.286.3810CARETECH6.136.196.556.606.372018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ3. Training and Learning: Imparted client capability enhancements to client from consultant expertise and training initiatives KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.379.559.439.499.462COGNIZANT9.389.659.379.259.413ACCENTURE9.159.688.979.399.304CONCENTO8.899.159.178.859.025THE HCI GROUP9.108.399.498.588.896CARETECH7.997.085.856.416.837IBM SILICUS5.836.195.507.626.298IDEXCEL5.886.776.975.096.189DELOITTE8.803.275.706.195.9910CAPGEMINI5.955.905.605.985.862018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ4. Advisor Domain of provider and relevant payer operations (Clinical and Operational) and healthcare IT body of KnowledgeKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.839.859.809.789.822CONCENTO9.398.989.399.579.333ACCENTURE9.279.689.109.169.304COGNIZANT9.509.409.288.939.285THE HCI GROUP9.409.109.439.069.256IDEXCEL7.998.878.316.417.907YASH7.768.027.977.637.858DELOITTE7.727.737.817.907.799BMC7.427.828.027.457.6810ORACLE6.937.747.497.607.442018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ5. Advisor’s Healthcare Industry-specific qualifications as demonstrated by past and current healthcare provider client list and engagement successesKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.769.729.659.809.732CONCENTO9.279.149.079.369.213IBM SILICUS9.359.109.059.189.174COGNIZANTB9.039.399.039.159.155ACCENTURE9.778.509.039.309.156FUJITSU8.108.178.509.018.457SCALABLE SOLUTIONS7.857.998.399.398.418THE HCI GROUP8.588.258.688.108.409DELOITTE8.107.648.718.898.3410CAPGEMINI8.028.438.268.088.202018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ6. Spectrum of healthcare category specific functions with immediate impact on evolving issues (Value Based Care, Analytics, ICD-10, Patient Engagement, Accountable Care, etc.)KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1COGNIZANT9.829.749.799.439.702ACCENTURE9.649.299.529.579.513IBM SILICUS9.548.919.439.549.364GAVS9.509.449.309.129.345ORACLE8.118.427.669.038.316IDEXCEL9.558.939.038.348.967CARETECH8.978.669.557.428.658CONCENTO9.649.037.538.668.729THE HCI GROUP9.139.148.726.318.3310BMC8.058.187.577.497.822018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ7. Expertise with Financial Team Governance and organizational structure/human resource deployment KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.459.899.799.219.592COGNIZANTB9.719.149.239.449.383THE HCI GROUP8.999.639.559.119.324IBM SILICUS9.339.639.129.139.305ACCENTURE9.139.428.929.549.256CONCENTO8.119.549.119.549.087CARETECH8.917.898.899.418.788SCALABLE SOLUTIONS7.219.128.146.897.849BMC8.218.137.287.547.7910FUJITSU7.788.007.208.117.772018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ8. Strategic Customizations, Delivery of Specialized Engagements unique to client needs; expanded Delivery optionsKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1ACCENTURE9.779.789.049.549.532GAVS9.819.439.369.319.483COGNIZANT9.449.778.989.349.384FUJITSU9.099.139.339.139.175SCALABLE SOLUTIONS8.729.438.548.488.796DELOITTE8.919.558.927.148.637THE HCI GROUP9.048.128.088.898.538CONCENTO9.779.127.686.318.229YASH8.187.987.177.527.7110IBM SILICUS7.186.817.037.097.032018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ9. Vendor Agnostic identification and transparent selection processes, High Values and Integrity, Objectivity in advisement.KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.699.609.179.379.462COGNIZANT9.049.099.719.739.393CONCENTO9.619.328.979.629.384DELOITTE9.439.498.789.439.285IBM SILICUS9.499.069.099.339.246IIII8.829.089.709.329.237THE HCI GROUP9.189.138.819.439.148ACCENTURE8.969.078.899.609.139CARETECH9.009.159.169.079.1010IDEXCEL7.878.918.679.018.622018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ10. Innovations in Consultative Approaches as demonstrated through technological interoperability between client systems, interfaces/integrations and innovative deliverables tailored specifically to each client. Big Data, Artificial Intelligence and Analytics are implemented to enhance the client deliverable.KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1COGNIZANT9.719.819.799.779.772ACCENTURE9.799.749.659.819.753GAVS9.469.639.509.699.574CARETECH9.328.919.549.099.225THE HCI GROUP9.449.179.048.779.116DELOITTE8.838.337.258.898.337IBM SILICUS8.919.546.548.138.288CONCENTO8.137.997.918.748.199YASH7.678.917.468.138.0410IDEXCEL6.749.558.466.347.772018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ11. Scalability, Flexibility in Pricing and Ability to place/retain stable consultant talent for the length of the engagementKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1COGNIZANT9.769.869.479.369.612ACCENTURE9.039.769.709.719.553GAVS9.169.789.839.359.534DELOITTE8.758.958.748.458.725THE HCI GROUP8.308.058.447.958.196CONCENTO7.657.178.568.587.997IDEXCEL8.527.777.917.457.918IBM SILICUS8.127.417.477.937.739ORACLE7.357.707.826.567.3610BMC8.056.286.868.167.342018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ12. Breadth of Firm and Staff experience evidenced by on-site advisement at time or source of client issue/situationKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.869.689.779.939.812COGNIZANT9.079.049.589.119.203CONCENTO9.438.959.358.979.184ACCENTURE9.419.089.588.369.115THE HCI GROUP7.979.479.088.978.876IBM SILICUS9.138.769.048.438.847IDEXCEL8.478.678.949.258.838ORACLE8.078.967.938.208.299THE HCI GROUP9.078.277.937.768.2610SCALABLE SOLUTIONS7.768.188.488.358.192018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ13. Marginal Value Adds KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1COGNIZANT9.869.889.829.879.862ACCENTURE9.829.839.719.779.783THE HCI GROUP9.669.769.759.739.734GAVS9.589.899.759.629.715CONCENTO9.488.959.689.419.386DELOITTE9.539.339.368.969.307BMC8.458.038.086.897.868IDEXCEL8.108.076.608.167.739IBM SILICUS7.768.028.656.467.7210ORACLE7.137.067.597.327.282018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ14. Relationship, Client Account Management Program, Client Care and Responsiveness KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.479.709.759.939.712CONCENTO9.069.859.639.459.503DELOITTE9.139.599.689.379.444COGNIZANT9.749.358.959.399.365ACCENTURE8.768.539.719.789.206CAPGEMINI8.768.938.757.618.517BMC8.977.618.088.468.288CARETECH7.588.988.168.028.199THE HCI GROUP8.498.127.657.587.9610SCALABLE SOLUTIONS7.507.547.007.467.382018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ15. Accountability, Trust, Reliability and ConfidentialityKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.719.519.519.759.622COGNIZANT9.709.209.739.649.573ACCENTURE9.449.479.508.939.344ORACLE8.008.099.159.098.585CAPGEMINI8.978.347.789.168.566THE HCI GROUP8.328.838.088.828.517CONCENTO8.769.157.328.478.438DELOITTE7.709.039.147.738.409IDEXCEL8.797.898.058.148.2210YASH8.227.949.157.518.212018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ16. Consultant Firm Viability and Senior Management StabilityKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1ACCENTURE9.649.709.849.629.702GAVS9.779.429.739.749.673THE HCI GROUP8.778.899.289.459.104COGNIZANT9.189.109.788.279.085IDEXCEL9.859.398.078.959.076BMC8.899.288.989.009.047DELOITTE8.749.179.258.718.978IBM SILICUS9.219.069.408.188.969ORACLE9.008.908.809.078.9410CONCENTO9.428.938.508.878.932018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ17. Return on Investment, True Engagement Deliverables, Quality of RecommendationsKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.599.539.769.679.642CONCENTO9.709.779.539.459.613COGNIZANT9.359.459.509.549.464CARETECH9.128.687.909.198.725THE HCI GROUP9.038.788.097.998.476DELOITTE8.059.008.537.928.387IDEXCEL7.778.878.008.148.208IBM SILICUS7.658.707.318.938.159ORACLE8.878.877.067.508.0810ACCENTURE7.607.778.178.427.992018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ18. Speed and Efficiency of Consultant Engagement processes, Timeliness of Milestone achievement and Recommendations for ImprovementsKPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.789.859.699.559.722COGNIZANT9.729.709.799.479.673IBM SILICUS9.649.579.609.439.564THE HCI GROUP9.199.669.509.719.525CARETECH9.689.699.589.089.516YASH9.089.378.929.599.247DELOITTE8.918.879.029.399.058ACCENTURE9.099.078.859.119.039IDEXCEL8.159.008.878.858.7210CONCENTO7.598.768.798.598.432018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ19. Best-of-Breed technology and process improvement tools employed by Consultants in process of client advisement KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN1GAVS9.789.859.699.559.722COGNIZANT9.729.709.799.479.673IBM SILICUS9.649.579.609.439.564THE HCI GROUP9.199.669.509.719.525CARETECH9.689.699.589.089.516YASH9.089.378.929.599.247DELOITTE8.918.879.029.399.058ACCENTURE9.099.078.859.119.039IDEXCEL8.159.008.878.858.7210CONCENTO7.598.768.798.598.432018 Black Book?INDIVIDUAL KEY PERFORMANCE: CLOUD & INFRASTRUCTURE MIGRATION TRANSFORMATIONHealthcare IT Consultants & AdvisorsQ20. Marketing Communications & Brand Image: Client endorses Brand Recognition of Advisor in industry as earned and correct. Outcomes are reliable and match the promises by the consultant firm sales executives and processes. KPI RankAdvisory FirmHOSPITALS 150 & LESS BEDSHOSPITALS 151-400 BEDSHOSPITALS OVER 400 BEDS, CORPORATIONS, IDNS & SYSTEMSPHYSICIAN ORGANIZATIONS, IPAS, CLINICS, NETWORKSMEAN 1GAVS9.679.569.619.679.632DELOITTE9.379.318.929.119.183YASH8.649.079.448.879.014COGNIZANT8.938.699.568.618.955ACCENTURE9.079.168.818.698.936CARETECH8.808.598.728.848.747THE HCI GROUP8.678.498.779.008.738IBM SILICUS8.648.669.068.398.699SCALABLE SOLUTIONS8.768.637.998.528.4810CONCENTO8.638.368.398.518.472018 Black Book?AppendixBlack Book market research surveys & IT user pollingWe hope that the data and analysis in this report will help you make informed and imaginative consulting and advisory business decisions. If you have further requirements, the Black Book research team may be able to help you. For more information about Black Book’s custom survey capabilities, please contact us directly at info@DisclaimerAll Rights Reserved.No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior permission of the publisher, Black Book Market Research LLC. The facts of this report are believed to be correct at the time of publication but cannot be guaranteed. Please note that the findings, conclusions and recommendations that Black Book delivers will be based on information gathered in good faith from both primary and secondary sources, whose accuracy we are not always able to guarantee. As such, Black Book Research can accept no liability whatever for actions taken based on any Information that may subsequently prove to be incorrect.About Black Book ?Black Book Rankings, a division of Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors, and prospective software system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors and consultants. The largest user opinion poll of its kind in healthcare IT, Black Book? collects over 450,000 viewpoints on information technology and outsourced services vendor and advisory performance annually. Black Book was founded in 2000, is internationally recognized for over 15 years of customer satisfaction polling, particularly in technology, services, outsourcing and offshoring industries.Black Book?, its owners nor its employees holds any financial interest in the companies contained in this comparison performance report and is not incentivized to recommend any particular vendor and/or consulting firm. Follow Black Book on Twitter at blackbookpolls For methodology, auditing, resources, comprehensive research and ranking data, see . ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download