CALL SCRIPT - Yola



MELALEUCA PHONE PRESENTATION SCRIPT

First & foremost, READ the page - PRINT IT - & understand the "flow" of what you will be saying - get comfortable with this before you get on the phone! READ THIS TO YOURSELF OUT LOUD - IT HELPS! Read through this so you will understand it -or- if you want to hear how it is done, contact one of the leaders to have them help you with this... IT WORKS! Another suggestion is that you read it to someone, even over the phone. Read it to your partner, call your mum, anyone…just read it over and over !

FIRSTLY ASK A BIT ABOUT THE PERSON AND THEIR ATTEMPTS TO FIND A BUSINESS ONLINE.

QUESTIONS SUCH AS “HOW LONG HAVE YOU BEEN LOOKING FOR AN ONLINE HOME BUSINESS??

ASK ABOUT WHAT THEY HAVE FOUND AND WHO THEY HAVE SPOKEN TO. ASK IF THEY LIKED WHAT THEY HEARD SO FAR….

ASK ABOUT THEIR CURRENT WORK AND WHY THEY ARE LOOKING FOR SOMETHING ELSE OR IN ADDITION TO…

THIS WILL BREAK THE ICE AND GET THEM CHATTING, MAKE SURE YOU LISTEN, YOU SHOULD BE ABLE TO FIND OUT A LOT ABOUT THEM AND THEIR SEARCHES FROM THIS INFORMATION…..

THEN SAY, OK LET ME TELL YOU ABOUT OUR HOME BUSINESS………

The company I am associated with is called Melaleuca Australia and NZ, have you heard of us before?

(If they have ask questions, they may not know very much or they may just be associating the name with the plant if they use tea tree oil…..

Sometimes they may have heard of us through a family member using the products and they think they will have to “sell” products. Take the time to explain how we work our Melaleuca

business online and not through cold calling or family and friends…)

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Let me tell you a little bit about our company…….

• We’re a consumer products manufacturing company and have been very successful for the last 25 years . We turn over about 1 billion $AU a year. We’re the first American company to be featured in the Inc 500. Magazine for fastest growing business’s 5 years in a row.

• We have also won the prestigious Blue Chip Award of Chamber of Commerce and Our CEO Frank Vandersloot won the CNN Entrepreneur of the year award and was also named the Businessman of the year for the North West of USA .

• Now XXXXX the reason I’m telling you all this is that I’m sure you are cautious about anything you find on the internet, as I was. It was very important to me to find a company that was rock solid, financially sound with some great credentials. I didn’t want to be involved with something that might disappear in the next 6 months after I had put in all my hard work and effort, and of course I didn’t want to be involved with any scams.

• Since we use the internet and phone to work our business we also have the option of expanding our home business around the world. Currently we are based in about 15 countries and expanding all the time, we are in the UK, USA, New Zealand, Europe and most of Asia. We launched in Australia 2001.

(THE FOLLOWING SECTION DISCUSSES THE PRODUCTS BRIEFLY AND YOU SHOULD HAVE A FAVOURITE PRODUCT STORY TO TELL, SOMETHING YOU ARE PASSIONATE ABOUT…REMEMBER

“FACTS TELL STORIES SELL !!” )

• Now the sort of products Melaleuca manufactures are everyday household consumable items, the kind of things you and I use on a daily basis and repurchase every week or fortnight the local supermarket etc...Their product range consists of:

• Home Care.....washing detergents and cleaning products.

• Personal Care......dental care (toothpaste,flosses and mouthwashes.etc.), shampoo/soap/deodorants etc.). We actually have personal care ranges for toddlers, teenagers, men, women and even your pet !

• We have an amazing range of Skin Care and Cosmetics. This range does not contain any harmful or harsh chemicals and ingredients that you would find in the department store brands. Even better it is great value for money.

• And we also have a Wellness range which are your vitamins and minerals, these hold a scientific patent in the United States.

• We have a weight loss system that has a meal replacement shakes and a fat burning bars with several patents.

• We even have pet care products, aromatherapy, candles etc…

• As you can see we have a huge range of products, almost 400 !!

• Melaleuca has a head office in Victoria and have established a manufacturing plant in Melbourne, which will eventually manufacture a high % of products purchased by Australians. Whenever we need to contact the company its as simple as dialing a free 1800 number and speaking to either their customer service section or the business development staff who are always happy to help with any business related questions. You never need to deal with the USA unless you actually expand your business to the USA.

Have you ever heard of Melaleuca Oil?

You might have heard of its more common name – Tea Tree Oil, its shrub the Melaleuca Alternifolia is indigenous to Australia. We use Australian tea tree oil in our products.

• Most of Melaleuca’s products are derived from Tea Tree Oil because this amazing oil has several properties. It’s a natural antiseptic, natural fungicide, it’s non-caustic, penetrating, aromatic and soothing to the skin plus it’s a natural solvent.

So we use it in our cleaning range to make our products more effective, but naturally more effective.

All of our products are:

• Environmentally Safe

• Non-toxic

• a combination of the best that nature and science has to offer

• Scientifically developed and low per-use cost which means they are (highly concentrated).

• Everyone of our 300+ products has a 100% money back guarantee, even on empty bottles. Our guarantee actually applies for 90 days !!This is how strongly the company supports it’s products and it’s business builders too.

So XXXX that’s a little bit of information on our company and products, now I will explain to you how we make money and run this as an online business….

• Melaleuca markets their products in a unique way called – Consumer direct marketing, this is a system that they have actually trademarked.

• This is how it works…..everyone that joins become what we call a preferred customer.

• Preferred customers get their products for personal use, not to sell.. factory direct at 30% to 40% below retail price.

• Our products are sold via referrals, this is how you would make your money as you’d earn a percentage commission on people that you’ve referred. Every time they purchase Melaleuca’s products online you earn a commission.

• The beauty with this home business is that once you make a referral the company takes over the responsibility of servicing the customer for you completely as far as the products are concerned…..

So what this means is:

• There are no orders to take.

• No deliveries to make allowing you to grow your business to any state of Australia or even overseas.

• No inventory to stock or spend $1000’s on.

• No payments to take

• And no pursuing customers to repurchase every month.

Is this starting to sound like something you would be interested in?

• To be eligible to earn commission you would need to become a preferred customer.

• To become a preferred customer there’s a one time membership fee of $49 which is also 100% refundable up to 90 days of signing up. This is why I advertise this as a Risk Free Business.

• By paying the $49 you get what we call a Melaleuca Membership Kit which has all the information you need to get your business started.

• Now it only stands to reason that if you are promoting Melaleuca products you should use them yourself. We do have a minimum monthly requirement of 35PPin order to continue getting all your benefits like a 30-40% discount and your commission cheques and your Loyalty dollars (a system that’s like flybys where you get 20% of your purchases back to spend on free products). That doesn’t mean you need to buy 35 products each month, you see each item in our catalogue has a point assigned to it. For example ….

• Our laundry liquid Melapower is 7 points

• shampoos and conditioners are about 7-8pts.

• The 35PP order works out to around $85-$100 worth of products, well below what the average couple would use on a monthly basis. Also keep in mind these are products that you’re already using …. if you brush your teeth, wash your hair, clean your house and wash your clothes you are already buying these products somewhere else. You see it’s just a shopping decision not a buying decision.

• So by remaining a customer and referring people you create a residual income that comes in month after month.

• Also in Melaleuca’s 25 year history they’ve been achieving a 95% monthly re-order rate, so that has to say something about their products.

• Melaleuca also has a great “insurance” type system in place to make sure you never run out of your favourite products or miss out on your commissions and discounts. If you forget to order one month because you had an emergency Melaleuca will send you your own personal “select pak” which consists of products you have pre-chosen, otherwise you will receive the best of Melaleuca’s range of everyday products.

We’re fortunate because we’ve signed up under an exclusive marketing team which want to help members succeed.

• We don’t just sign you up, send you some products and a membership kit and say goodbye and good luck. We work as a team and provide outstanding training and support.

• We provide you with a website which costs about $25AU a month. This website is fully hosted with an auto responder. You then submit it to different search engines and use it to promote your business online and offline….

• We have all the information you need to run your business online.

• We have a forum plus a great online webinar room where we conduct business information sessions for your guests or we hold training meetings in that online room.

• By utilizing all of these things you have no cold selling or door to door knocking or bothering friends and relative to join

• To be quite honest with you, YOU are living proof that the system works, otherwise we would not be on the phone right now, RIGHT??

So XXXX how does it sound so far??.....great lets continue…

Well XXXX, everyone that joins our company does so in one of 3 categories. It still costs $49 to start your business no matter what category you choose.

Category 1. A lot of people join Melaleuca as a customer. They choose not to be a business builder but because they love our products so much they pay the $49 membership fee to get their products at the discounted price. Category 1 are customers and we love customers !

Category 2. These are business builders that work their business part time. At this level you would need to work your Melaleuca business about 5-15hrs per week looking to make anywhere from $500 to $5000 a month plus an $800 a month car allowance.

Category 3. These are our very serious career builders. These people work their Melaleuca Business 40+hrs per week. They are passionate about it and enroll EVERYONE ! their milkman, hairdresser, doctor, sister ….but these people are making well over $10,000 per month , some have received cheques over

$60 000 for 1 month ! AND they receive a $2000 a month car allowance for one very nice car or even 2 cars if they wish.

Tell me XXXX if you were to come on board which category would you think you fit into ?

If they choose 2 or 3….then continue…

For the business builders Melaleuca offers a Pace Setter Program.

• The Pace Setter Program entitles you to double bonuses which means you are eligible to earn an extra $17,000 within your first 12 months.

• To be eligible to join the Pace Setter Program you need to buy, in your first 2 months of enrolment, a Career Pack or a Value Pack.

• The Value Pack consists of Melaleuca’s most popular products and is priced at $399. This price is about $100 below wholesale.

• The Career Pack consists of more of Melaleuca’s best selling products and is priced at $569 and is priced $180 below wholesale. It also features extra business building tools that are not contained in the Value Pack.

• These packs are the cheapest way for you to try a wide range of products. Melaleuca actually loses money on these packs but find it a good way to introduce their customers to a wide range of their products so you can experience their products more quickly because it is the product that drives this business.

So _____, how does this all sound to you?

Do you like the product range ?

Do you like the way we run our business using the internet?

( Use one of the following to “close”)

“Does this sound like something you would like to do?”

Would you like to get started ?

Would you like to join our team?

Do you think you can do this?

( or you can be more positive if the prospect is keen)

Let’s get you started !!

Take details

THERE ARE 4 OUTCOMES HERE……

1..No thank you I am not interested in the business or the products

2..I am not interested in the business but I would like to try the

products.

3..It sounds good but I need to view some more information and think about it. ( Send more Info email with attachments and make an appointment to call back in 1-2 days)

4..Yes it all sounds great

IF THEY SAY YES I WOULD LIKE TO GET STARTED THEN FOLLOW THIS…..

Great, welcome to the team, now I just need some details to get you all set up..

1…. I need the name the business will be in, this is the name the cheques will be written out to

2..I need the address the cheques will be mailed to and the products sent

3.. Your date of birth to make sure you are over 18

4..Now XXX Melaleuca takes either Visa or Matercard for the Membership kit which one is best for you???

Great I will just get the details from you

Card number…….

Card Expiry….

Name on card…..

Fantastic, now all we need to do is decide which pack you would like to start with, CP or VP???

(If they can not afford the CP or VP that’s ok, offer the choice of an Essentials Pack ( see flyers) at $99, this is 35pt pack)

Everyday essentials pack

Now XX what I will do is put this information into the secured section of the Melaleuca site and they will send you an email that you will have to put a digital signature on. Do not place an order as I will do the first one for you. Once I have received confirmation that you have submitted the online form I can send you the link to set up your website and we can get your business started !!

Welcome to the team !, I will call you tomorrow at ____to discuss the next step

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