Broadband Internet Services

TELECOM CONSUMER CHARTER

Broadband Internet Services

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Hathway Cable and Datacom Limited

Registered Office `Rahejas', 4th Floor, Main Avenue, Santacruz (W),

Mumbai ? 400 054. Maharashtra. Corporate Office

805/806, "Windsor", Off. CST Road, Kalina, Santacruz (East), Mumbai ? 400 098. Maharashtra

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INDEX

About Us Office Addresses General Information & Customer Care Numbers Complaint Redressal Mechanism Rights of Consumers Terms & Conditions

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About Us:

Welcome to the world of High-speed Broadband Internet by Hathway Broadband, the first Cable ISP in India, revolutionizing the way people access the web. The high bandwidth advantage of the cable infrastructure of Hathway brings you the true broadband Internet experience through cable. Hathway provides this service through its cable network on a subscriber's PC / Corporate LAN using a cable modem/router. Also, Hathway's fiber optic backbone and its state-of-the-art Internet Node and Data Center makes the network capable to provision reliable Internet service as well as digital TV transmission.

In keeping up to this commitment, we feel it is important for you to know your Internet service provider and our regulator, The Telecom Regulatory Authority of India i.e. guidelines pertaining to it. This booklet will provide you with all the necessary information to help you make the best of your Hathway Broadband Internet connection by getting you acquainted with our help lines, addresses, service spread & service commitment and other Terms & Conditions.

Warm Regards From Hathway Broadband Team

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Our Local Office Addresses:

Hathway is currently offering Broadband Internet Services in 15 cities through its following offices:

Address for All Service Areas

North and Central Zone

Delhi

L-10 Green Park Extension, New Delhi-110016

Noida

L-10 Green Park Extension, New Delhi-110016

Chandigarh Chandigarh SCO-16/17, Top Floor, Sector 34-A, Chandigarh ? 160022

Indore

12th Press Complex, AB Road, Indore 452001

Mumbai Pune

West Zone

Trade World, "B" Wing, 10th Floor, Kamala Mills Comp, Senapati Bapat Marg, Lower Parel (W). Mumbai 400 013 2nd Floor, Sterling Plaza, Above Axis Bank, Junglee Maharaj Road, Pune ? 411004

Aurangabad A4, Vitthalachi Daya, Cannought Place, Town Centre, Aurangabad 431003

Goa

703, Geras Imperium, Patto, Panjim, Goa 403001

Khed

Near Jagdish Store, Teen Batti Naka, Khed-Dapoli Rd, Tal. Khed, Dist. Ratnagiri 415709

Vadodara Surat

101-102, Siddharth Complex, R.C. Dutt Road, Alkapuri, Vadodara 390007 UG 6-10, Rekhapark Apt, Near Star Bazaar, Hazira Road, Surat.

Vapi

17,Jay Tower-1, Silvassa Road, Imran Nagar, Vapi ? 396191

South Zone

Bangalore Hathway House , 137/138 , Infantry Road , Bengaluru -560001

Hyderabad Chennai Vellore

303 & 304, Mahavir Chambers, Liberty Tri-Circle, Himayath Nagar, Hyderabad-500029

Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034 4th East Cross Main Road,Gandhi Nagar, Vellore 632006 Tamilnadu.

East Zone

Kolkata

Ecostation, 2nd Floor Plot No. 7, Block- BP, Sector -V, Salt Lake, Kolkata ? 700091

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