Ticket: # 1282280 - Extremely Poor Internet Service

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Ticket: # 1282280 - Extremely Poor Internet Service

Date: 10/22/2016 7:27:26 PM

City/State/Zip: Shawano, Wisconsin 54166

Company Complaining About: Frontier Communications

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Description

Frontier Communications has been delivering unacceptable service to residents in Richmond, WI for

years while continuing to charge high rates for service they cannot provide. The town of Richmond

held a public meeting with one of the Wisconsin representatives of the company last week. However,

the representative was reluctant to provide information, was dodging questions, and did not take the

concerns of their customers seriously. Frontier Communications is not providing advertised speeds

and is unwilling to expand operations to resolve the issue. They are also unwilling to reduce bill

amounts.

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Ticket: # 1282354 - T-Mobile towers

Date: 10/22/2016 9:05:42 PM

City/State/Zip: Atlanta, Georgia 30308

Company Complaining About: T Mobile

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Description

I find it odd that everywhere I go T-Mobile seems to be working in towers in that area I called to

complain and they already had their we are working on towers in your area excuse ready but they

were telling me about my address in Atlanta in zip code 30308 because that was on file but what they

didn't know is I was calling from New York zip code 10345 and that's where my issue was but once I

told him where I was well what do you know they are working on towers here too not to mention early

this summer I was here and had the same issues and was given the same excuse is they are working

on the towers he says there are four towers around me all being worked on at the same time I find

that very odd now I'm here paying them for Internet on my phone and on another device and I have

zero internet I am paying for nothing

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Ticket: # 1282460 - DSL speed and reliablity

Date: 10/23/2016 12:25:01 AM

City/State/Zip: Abita Springs, Louisiana 70420

Company Complaining About: AT&T

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Description

For a number of years I have been paying for a DSL connection from AT&T. At first I paid for a 1.5

Mb connection, but the service was slow and unreliable. Several years ago I increased my connection

speed to a 3.0 Mb rate,provided by AT & T. I have a normal connection speed of 0.20 Mb which is too

slow to open e-mails. AT&T has tried for years, you can check my account's service record with

AT&T, but they have never provided a reliable 3.0 Mb connection. At best I might get 2.75 Mb for a

short period, sometimes a day, but under normal conditions my speed averages less than 1.0 Mb and

normally 0.20 Mb. Any help with this problem would be greatly appreciated. I attach a speed test I

have recorded over the last several days while trying to rectify the issue with AT&T.

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Ticket: # 1282466 - Re: Re: FCC complaint

Date: 10/23/2016 1:04:17 AM

City/State/Zip: Cedar Hill, Texas 75104

Company Complaining About: AT&T

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Description

Apparently my complaints keep getting closed by FCC before I get written explaination from ATT.

Also. ATT refused to accommodate for my disability during this informal complaint process. I asked

for written explanation to accommodate my dyslexia and processing speed challenges.

ATT still didn't give me an written explanation of the continued slow downs and inconsistent speeds

which continue for both DSL and mobile.

DSL- They have yet to explain why my neighbors behind us have access to higher speeds (our home

was built 2010 and the neighborhoods behind us were built in 2003 2002). Telecommunications

lines are directly behind my home according to our hoa (documents submitted in previous complaint).

The telecommunications lines are right behind my home (according to HOA). When talking with ATT

rep Jessie E.. stated that he spoke with ATT technician but promised to send a technician to my

home. That was not done. Jessie E with ATT did not provide data nor actual explanation in writing

why ATT does not offer faster speed for our neighborhood...Yet our neighborhood was the most

current neighborhood built. I have sent information on when our neighborhood was built compared to

the neighborhood directly behind us (documents submitted in other complaints). ATT statements do

not make sense. and are inconsistent.

Also ATT has not explained the apparent throttling of my mobile phone. (Documents submitted).

This is a follow-up to your previous request #1275835 "Re: FCC complaint"

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Ticket: # 1282481 - Cox Cable Throttling My Upload Speed

Date: 10/23/2016 2:04:55 AM

City/State/Zip: Omaha, Nebraska 68164

Company Complaining About: Cox

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Description

FCC,

For the past 5+ months I have noticed a horrible difference in my ability to stream to my Twitch

channel. It hasn't been until recently, where it has become unbearable that I have to now really take

action against this after doing months of research.

I've noticed, intermittently my download speed is getting noticably smaller, to the point of where I'm

sometimes under 1mb/s for my upload speed when I am DEFINITELY paying for more, way more

than that. I am not entirely sure what upload speed I am paying for at the moment as I had it changed

about a year or so ago as well, but it's definitely more around the 7-12mb/s ballpark, I know for a fact

that it is supposed to be over 5mb/s because that was what it was at previously until I upgraded my

package. When I am not using my upload speed(s) at a high degree, my internet connection is

generally fairly alright. However, the second I try to do any type of activity that uses upload speeds,

my speeds drop. Below are screenshots of speedtests I have ran today regarding my issue.

Screenshot of test ran before any streaming (b) (6)

Screenshot of test during stream (b) (6)

Screenshot of test 4-5 minutes after ending stream (b) (6)

Screenshot of test about 7-8 after previous test, no stream running

(b) (6)

Seperate screenshot from a different test while streaming

(b) (6)

It doesn't seem to happen intermittently, rather it happens whenever I start to do anything demanding

like uploading videos/live-streaming. It also recently started happening as previously (I've lived at this

address for over 2 years) I have never once had an issue regarding this, and I've kept my settings the

same for years in my OBS software (streaming software). I cannot even attempt to stream at a bitrate

of 1,000 without dropping frames every other second. I have completely reformatted my gaming PC

to ensure there was no malware/viruses in the computer and it still will not stream correctly. I live

alone and do not share my internet with ANYONE, and I turn it off on my mobile devices prior to

streaming. It is getting rather frustrating as at first I thought it would go away, but five months later it

has yet to leave. It happens at ANY time of the day I attempt to use my upload speeds, I have tested

it from the morning, to the afternoon, to the evening, and even at 2-3AM and it still happens. I then

talked to one of my friends who is also a popular (one of the most popular streamers on

actually) who also lives local and is a Cox cable customer and he not only told me he had the SAME

EXACT ISSUE THAT STARTED AT THE SAME EXACT TIME AS ME, but he also sent me a link that

he posted in regarding the issue showing that I'm not alone in having this fight with Cox

Communications. I pay to have a better internet connection than the one I am being provided with.

Below is the Reddit thread regarding the issue, you will see over 15+ people some of which are some

of the highest paid Twitch streamers averaging over $100,000 to stream and they were also affected

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