Managing Contracts Under the FOIP Act - Service Alberta

Failure to maintain the specified AQL for all specified KPIs for a given service installation constitutes failure to meet the service-specific SLA for that service installation and obligates the contractor to pay the associated credits as defined in EIS contracts Section G.8.2.1.1.2. A list of all service-specific KPIs and their associated references in EIS contracts Section C is included in ... ................
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