FIOPTICS - Cincinnati Bell

[Pages:19]Welcome to FIOPTICS

Guide to your Cisco Set-Top Box

FIOPTICS TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Set-Top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Interactive Program Guide (IPG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 TV Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 DVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

FIOPTICS INTERNET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Wireless Networking Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Email Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Maximize Your Internet Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

CONNECTED HOME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

FIOPTICS VOICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Calling Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

ACCOUNT SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Troubleshooting, Tips and Advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Collection and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Your Fioptics Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Welcome to Cincinnati Bell. We deliver the very best in advanced network technology, to bring you all the entertainment, information and communication you need at the speed of light. Browse, upload, share and save. Manage your home from anywhere. Tap into events and savings in your hometown. Here at Cincinnati Bell, we are connecting what matters.

Fioptics TV

Our Fioptics TV service delivers more than 340 channels, HD, digital music channels, DVR service and On Demand. There's incredible entertainment everywhere you turn.

Fioptics Internet

With Fioptics, you can enjoy download speeds up to 1 Gbps. Even during peak times, your Internet connection is hands-down the fastest in town.

Fioptics Voice

We have more than 14 unique calling services to meet your needs and plans that allow you to call anywhere, anytime in the United States.

Thank you for choosing Cincinnati Bell. We're happy to have you as a customer and look forward to providing you with exceptional service.

FIOPTICS TV

Get an almost endless array of entertainment right at your fingertips. Movies, music, sports, news, documentaries, children's programming, many in the unrivaled

beauty of HD with On Demand.

Programming

Enjoy over 340 digital channels including MLB Network, NFL Network, HGTV, Nickelodeon, Disney, AMC, FX and Paramount Network in a traditional TV format.

On Demand

Experience thousands of new movies and shows at your fingertips with Fioptics On Demand! Binge watch an old series, or catch last week's episode without setting the DVR.

?? Free On Demand ?? Kids On Demand ?? Movies On Demand ?? Premiums On Demand

Whole Home DVR

Record your favorite program and watch it on any TV in your house! Bookmark your program so you can start watching in one room, and continue in another one.

?? Record 3 shows while watching something you previously recorded ?? Record the shows you like by genre, actor or director ?? Record an entire season of your favorite series

Premium Channels

From blockbuster movies to original series programming, premium channels provide the best in entertainment.

?? HBO

?? Starz

?? Showtime

?? Cinemax

?? Encore

?? The Movie Channel

Sports

There is no need to miss a minute of the action, no matter what sport you enjoy. For even more sports content, add ProSports or SportZone to your TV package.

?? NFL Redzone

?? MLB Strike Zone ?? NHL Network and more!

International

With the Spanish Tier, enjoy the most popular Spanish-language channels, including a variety of movies, music, sports and children's programming.

?? Mun2

?? Telemundo

?? Discovery en Espa?ol

?? Cine Mexicano

?? ESPN Deportes ?? Discovery Familia, and more!

Cincinnati Bell provides a variety of options for Indian programming.

?? Zee TV ?? Star One

?? Star India Plus ?? Star India Gold

Watch Fioptics App

Stream any of the channels included in your Cincinnati Bell channel package on your phone or tablet ? anywhere in your home, any time of the day. You can use up to 5 devices at one time ? all streaming live TV!

Fioptics TV Everywhere

Access some of the best shows, movies and live streams included in your TV subscription from your computer, tablet or smartphone.

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FI OPTI C S TV ? Entertainment wherever you turn

FI OPTI C S TV ? Set-top box hook up FI OPTI C S TV ? Remote features

FEATURES OF YOUR REMOTE

LIST Access and manage DVR recordings.

MENU Display links to your Guide, Favorites, Recordings, Channel List, Video on Demand, Search and Self Care.

GUIDE See TV Listings for the current time.

DAY +/? Jump ahead or back 24 hours in TV Listings.

ARROWSNavigate through the program guide and menu screens. Press the up arrow while watching TV to access menu options.

ABCD Use as shortcuts to access additional features available for settop box menu screens, program guide and interactive applications.

NUMBERS Press channel numbers to directly tune to a channel.

Switch input mode to alphabet input.

LIVE Jump to live TV when using DVR.

DVR CONTROLSControl On Demand and DVR, where available.

EXIT Return to watching television.

INFO View current program information and preview the program coming next.

OK Confirm highlighted selections or press while watching Live TV to access the side bar menu.

CH +/? Change channel to the next higher or lower channel.

ON DEMANDDirectly access On Demand movies and TV programs.

LAST Return to previous channel or menu when viewing the guide or menu.

FAV Create your personalized favorites list.

# Change the aspect ratio (4:3 or 16:9) on set-top box.

Programming Instructions During installation, your Cincinnati Bell technician programmed your remote. If your remote control stops working with your set-top box, remove any obstructions between the remote and set-top box, press and try again. If that doesn't work, you can re-synchronize the remote by pressing + for 3 seconds.

If you have a different remote or you would like to find programming codes to program your remote control to other devices (TV, DVD Player, Etc.) please visit,

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HOOK UP YOUR SET-TOP BOX

In the event you need to reinstall your set-top box, follow the diagrams below for connecting cables. You will need a separate set-top box for each TV on which to receive Fioptics TV services. In order to receive HD programming, you must use an HD set-top box.

Cable in

either / or

HDTV

Audio/Video Connectors L/R audio

connection

Digital audio

Digital audio

optical connection coaxial connection

Component video connection

HDMI connection

Cable in

either / or

HDTV or AV Receiver

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FI OPTI C S TV ? TV Listings FI OPTI C S TV ? Interactive Program Guide

ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG)

Settings

General and Quick Settings The General and Quick Settings menus are portals to your IPG. ?? Press twice to access the General

Settings or once to access the Quick Settings ?? Press the buttons to move through the shortcuts ?? Press to select the highlighted item ?? To return to watching TV, press

Quick Settings Options ?? Turn ON/OFF Parental Control ?? Picture Size ?? Caption OFF/ON or On With Mute ?? Choose Language ?? Start Recording (Current Channel) Now ?? Start Sleep Timer (Minutes) ?? Add/Remove from Favorites List

Channel Banner

The Channel Banner appears every time you change channels to make it easy to see what's on now. The current channel, program name, rating and start and end times are conveniently displayed.

?? Press

to change channels and

display the Channel Banner

?? Press to make the Channel Banner

disappear and reappear

?? Press for additional program details

TV Listings

Search by Time or Channel

View start times, titles, ratings and descriptions.

?? Press and select TV Listings ?? Use to navigate by channel and to

navigate by time ?? Press to view a current program or set a

timer for a future program

Search by Theme

View program listings by theme, such as News or Sports. ?? Press and then ?? Use the buttons to select a theme and

press

?? Press to return to the last channel you were viewing

Add or Remove Favorites Set up a favorites list for easy access to your favorite channels and programs.

?? Select Add/Remove from Favorite List in Quick Settings

?? As you scroll through the channels, press to select or deselect your favorite

channels ?? Press to return to the last channel you

were viewing or press to return to the General Settings

Access Your Favorites

?? Press while watching TV to change to your next favorite channel ?? Press while looking through the channel listings to highlight your next

favorite channel

Menu selection may vary. The set-top box you received is based on where you live. Boxes are not interchangeable.

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QUICK TIP

Select the HDTV theme to search for HD content or refer to the HD channels listed in your channel lineup. Only programming that is produced in HD and delivered via an HD channel will be shown in HD.

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FI OPTI C S TV ? Parental Controls FI OPTI C S TV ? DVR

DVR

A DVR offers you a whole new way to watch TV--giving you the convenience and control to watch your favorite shows according to your schedule. Your DVR utilizes features similar to those found on your DVD player--just press , ,

, or on your remote. You can even record one program while you watch another!

Record a Program You have two different ways to record a program: ?? Press while watching TV or viewing

your TV listings ?? Press and select Start Recording

(Current Channel) Now

Watch a Recorded Program ?? Press to access a list of your recorded

programs ?? Highlight the program you want to watch

using the buttons and press ?? Press when you are ready to begin

viewing the program ?? Press to return to live TV

Video On Demand

Video On Demand gives you the convenience of watching what you want when you want using DVD-like controls.

Access On Demand

?? Press ?? Use the buttons to scroll through the

available categories and press ?? Pick out a program to watch and press

Parental Controls

With the increased variety of programming available on digital cable, there's also some fare that, quite frankly, isn't appropriate for children. But don't worry, we've included an integrated parental control feature as part of your system.

Set Parental Controls ?? In General Settings, select Block:

Channels; Block: Rating; or Block: Time New, and press ?? Enter your 4-digit Locks PIN and follow prompts ?? Press to return to the last channel you were viewing or press to return to General Settings

Turn Controls On and Off ?? Select Turn ON Parental Control or Turn

OFF Parental Control in Quick Settings and press ?? Enter your PIN and press

Set Purchased Program Locks Your Purchase PIN is different from your Locks PIN. Please call our customer service department if you wish to use this option and do not have the Purchase PIN option listed. ?? To restrict purchase of On Demand and

Pay-Per-View programming, select Purchase: PIN in General Settings and press

QUICK TIP

Record up to 90 hours of SD or 20 hours of HD programming. Ensure that your favorite programs aren't deleted by designating that those programs can only be deleted manually.

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QUICK TIP

For assistance setting up parental controls or disabling VOD content, please contact Technical Support at 513-565-9890.

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FI OPTI C S I NTE R NET ? The best in your home town FIOPTICS INTERNET

FIOPTICS INTERNET

Superior Internet performance. With Fioptics Internet, you get lightning-fast speeds of up to 1 Gbps. Plus, enhance your home's Internet experience with the following valuable services:

Internet Security

Cincinnati Bell Internet Security offers up-to-date protection without slowing down your computer. Enjoy significantly improved performance and enhanced protection against viruses, spyware, spam, phishing, and identity theft. To order, visit a store or call us. See page 35 for contact information.

Premium Technical Support

Cincinnati Bell Premium Technical Support offers highly trained, U.S. based PC support experts, available 24/7 to solve hundreds of PC problems, such as virus removal, software support, driver installation, and much more. We support MAC and PC platforms, as well as phones, cameras, printers, and other devices. Call 1-877-452-9034 to add this feature.

Wireless Home Networking

Connect any Wi-Fi enabled device (iPad, smartphone, laptop, etc) automatically, without any additional equipment needed. For device support assistance, visit ?? Basic technical support ?? No equipment to buy ?? Lifetime warranty ?? Future proof. We will replace equipment before it becomes obsolete

Internet Gateway / Modem Self Installation

If you are setting up a gateway / modem provided by Cincinnati Bell, please follow the instructions provided with your equipment.

Need assistance? Call technical support at 513-565-9890.

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FI OPTI C S I NTE R NET ? Maximize your speed FI OPTI C S I NTE R NET ? Email set up

Set Up Email

If you have chosen a free Cincinnati Bell email account, please follow these instructions to activate:

1.Go to

2.Select Activate New Email Address 3.Enter your new Email Address and Account Number, select Next 4.Follow the steps for adding the new email address

Welcome to the Cincinnati Bell Email Portal. Update and manage your email accounts associated with your Cincinnati Bell service.

Manage My Email Activate Your Account

NEXT Email Address

Account Number

To add up to 4 additional email addresses or change your password: 1.Login to your Cincinnati Bell email account by visiting 2.Under your primary email address, select the (+) sign to add an additional email address 3.Follow the instructions to add an additional email address 4.To change your password, simply follow the instructions

Welcome to the Cincinnati Bell Email Portal. Update and manage your email accounts associated with your Cincinnati Bell service.

Manage My Email

Login to Your Account

Email Address

Activate New Email Address

testemail1@

Forgot Email Address? Password

..............

Forgot Password?

LOG IN

System Requirements

Currently, we support the following: ?? Web browsers: Internet Explorer 6.0+, Firefox 1.5+ and Safari ?? Operating systems: Windows 2000, XP, 7, 10 or Vista, and Mac OS X ?? Processor: minimum Intel Pentium 600MHz ?? Available hard-drive space: 320MB While other browsers and operating systems should work with our network, Cincinnati Bell does not provide technical support for them at this time.

Internet Terms & Conditions

The Terms and Conditions controlling your Internet service are subject to change. You may cancel your service at any time if you do not agree to any change. By continuing to use the service after a change is in effect, you accept the change and agree to abide by it. If we make a material change to the Terms and Conditions we will take reasonable steps to notify you. The most recent version of the Internet Terms and Conditions will always be posted at:

QUICK TIP Need Help? Scan this QR Code to live chat with a representative.

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Maximize Your Internet Speed

Wired versus Wireless Internet Speeds A wired connection is always going to provide faster speeds. Because your Internet is physically attached to your device, there is a direct connection to your Internet signal. Try to match each device with its ideal connection. Use wired connections for devices such as PCs, laptops, media players and gaming consoles. Mobile devices and tablets are well-suited for Wi-Fi. Cincinnati Bell can only guarantee speeds to your modem/gateway.

Check All Devices Multiple devices divvy up your bandwidth like a pie. The more devices being used at one time, the more your Wi-Fi speed is divided. Additionally, some devices can't support higher speeds, which slows down the others. To see what speeds a device can support, check the owner's manual or perform a web search using its model number.

How To Test Your Internet Speed

For best results, test your speed using a wired connection.

You received an Ethernet cable along with your Cincinnati Bell gateway/router

Ethernet Ports

To test your speed, insert one end of the cable into one of the four yellow Ethernet ports on your gateway

Connect the other end of the cable your laptop or desktop computer, follow the speed test instructions on our speed test page:

Please note that actual speeds may vary based on limitations of the your computer network, inside wiring, devices, use of TV video on demand, network congestion, and location compared to Cincinnati Bell network facilities.

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C ONNE C TE D H OME & O F F IC E ? Smarter, safer and more efficient FI OPTI C S I NTE R NET ? Maximize your speed

Slow Wi-Fi Speeds

There are many things that can slow down Wi-Fi. Router placement, physical barriers such as walls and appliances, and the number of connected devices will all impact your Wi-Fi speed. The further the signal has to travel, or the more it has to go through and around, the slower your speed will be.

Wi-Fi Interference

by materials in the home. Wi-Fi Interference bWyi-mFLiaowItnetreiarflesMreideniunmtchee hoHigmh e.

by LmowateriaMlesdiiunm the Hhigohme.

Low

Medium

High

Wood

Synthetic Material

Glass

Water

Bricks

Marble

Plaster

Concrete

Metal

Wood

Synthetic Material

Glass

WooDd eviScMyenasttheweritaihcl ich Gcalanss interfere with the

DeWvii-cFeisinwyhoicuhr chaonme interfere with the WDei-vFici eins ywohuirchhocmane intDeirsftearnecewith the Wfir-FoiminRyoouutrerhome

Distance from Router Distance from Router

Water Water

Bricks Bricks

Marble Marble

Age of Device Microwave Oven

Age of Device Microwave Oven Age of Device Microwave Oven

Plaster Plaster

Concrete Concrete

Metal Metal

Cordless Phone Baby Monitor

Cordless Phone

Baby Monitor iPad

9:45 AM

100%

Cordless Phone

Baby Monitor

iPad

9:45 AM

100%

iPad

9:45 AM

100%

Keep Devices Clean

Run regular virus scans to keep your devices clean. Close browser windows, delete cookies, and turn off devices you aren't using. Deleting cookies is fast and easy, and easy to learn via a quick web search.

QUICK TIP

If your neighbors can access your Wi-Fi, they are using your speed too. Secure and

password-protect your Wi-Fi signal.

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