SAFEGUARDING ACTION PLAN: PROGRESS TRACKER



SAFEGUARDING ACTION PLAN: PROGRESS TRACKER

|COMPLETED BY: |Angharad Jackson, Programme Manager |DATE COMPLETED: |15 October 2010 |

SUMMARY:

• The Director of Children’s Services and the Assistant Director Specialist Services (Safeguarding) posts are currently out to advert – the closing date is 3 November 2010. Interviews for the Director of Children’s Services will take place 18th and 19th November 2010 with interviews for the Assistant Director Specialist Services taking place a few weeks later.

• Interviews have been held for the Heads of Service posts within Children’s Services Directorate.

• The comprehensive programme of file audits continues with the focus now shifting from locality and family support cases into the Children with Disabilities service. Having completed a full audit of all open cases within locality teams and family support, with the auditors feeding back findings and areas for improvement to both social workers and their managers, the dip-sample audits are now beginning to reveal real improvements.

• The revised thresholds guidance has now been published for over a month. We will be starting a consultation exercise which will gather feedback and ideas for improvement across the partnership. We will also be looking for exemplars of best practice. This work is due to conclude in time for the December Salford Safeguarding Children’s Board (SSCB). Workshops and information on the website have made it clearer on how to make a referral.

• We launched the Children In care council on 9 September 2010. The forty young people who attended voted on the night to change the name to ‘Fight for Change Council’ (FFC Council). At the first formal meeting of the FFC Council on 30 September, the pledge for Looked After Children was debated, amendments made and then unanimously agreed. The intention is for the FFC Council to operate as a committee within Salford City Council, enabling the young people to learn skills around reporting and how the council operates.

• The revised supervision policy, supported by training and a new process within ICS, is now in place and the positive effect can be seen in the Monthly Report Card. However there are some cultural issues which need to be addressed over the next month, including helping managers to gain confidence in using online forms.

• We have CAF workshops planned with schools as part of our ongoing programme to work with schools to improve CAF in Salford.

• A new governance structure is now in place to ensure that improvements to ICS are driven by practice requirements. This is owned by the ICS reference group which meets fortnightly and is chaired by the Interim Head of Child In Need and Child Protection.

• ICS champions have been identified within each service area. Their details area published on the intranet so that everyone knows who to contact for help, support and guidance with ICS.

• The Children’s Trust have reviewed our draft partnership agreement and an amended agreement (following feedback) will be taken back to the Children’s Trust for sign-off by the end of October.

• A working group has been put together to progress the SSCB Business Plan.

|ACTION STATUS OVERVIEW | | | |

|Action / milestone |Description |Date Due |% complete |Forecast / |

|ref: | | | |Complete |

|LG1 |Establish clear and agreed processes with partners in the Children’s Trust (taking into account legislative changes to its role) and SSCB to ensure effective leadership and scrutiny is exercised, training takes place to ensure the quality of |21/09/2010 | | |

| |assessments improves and action is taken to effect changes and drive improvements where necessary | | | |

|LG2 |Salford Safeguarding Children Board communicate the findings of Serious Case Reviews and evaluate impact of training and lessons on improving practice |21/09/2010 | | |

|LG3 |Engage professional support and challenge |21/09/2010 |100% | |

|QP1 |Ensure quality of service by improving child protection referral and assessment processes |21/07/2010 |100% | |

|QP2 |Establish and share clear practice standards, including the use of thresholds, with key partners and disseminate through a comprehensive training programme |01/09/2010 |100% | |

|QP3 |Improve the quality and consistency of assessments, while ensuring timeliness remains high and recording the views of key agencies to inform effective planning |30/06/2011 | | |

|QP4 |Investigate why there is such a low number of cases in the Salford Family disability team where child protection concerns are identified |21/07/2010 | | |

|QP5 |Establish a multi-agency project team to scope out the development of an integrated service for Children with a Disability and their families |21/12/2010 | | |

|QP6 |Act on issues raised in the internal safeguarding report and Ofsted’s report about the use of ICS by staff, the system’s functionality and the need for senior leadership oversight to effect the changes needed |21/12/2010 |25% | |

|QP7 |Improving quality of service for Looked After Children |21/12/2010 | | |

|QP8 |Improve the quality and consistency of Common Assessment frameworks overall, further embedding their usage across the partnership so that they are effectively used to inform early intervention |21/12/2010 |5% | |

|CS1 |Introduce additional interim social work professional and management capacity |21/07/2010 | | |

|CS2 |Recruit and retain good staff across the partnership to reduce the number of vacancies and reliance on agency and interim staff |21/09/2010 | | |

|CS3 |Review existing supervision arrangements |21/07/2010 | | |

|CS4 |All practitioners within Salford enabled to attend training (partners committed via sign-up at SSCB) |21/07/2010 | | |

|CS5 |Develop a comprehensive programme of training, mentoring and continuous professional development for all social care staff in combination with partners so that they have the skills to complete high quality and timely assessments |31/03/2011 | | |

|CS6 |Ensure that there is adequate capacity to safely manage the increased number of cases arising from audit and supervision |21/09/2010 | | |

|CS7 |Design and implement the long-term structure of CSD (Safeguarding) |21/12/2010 | | |

|PM1 |Undertake an audit of work in the locality and family support teams to ensure any child protection concerns have been identified and acted upon appropriately. |21/07/2010 | | |

|PM2 |Implement effective quality assurance and auditing arrangements including multi-agency audits to inform improvements to the overall quality and consistency of casework |21/09/2010 | | |

|PM3 |Drive improvements across the partnership through multi-agency audits | | | |

|PM4 |Improve the reporting and performance monitoring of bullying incidents in schools as the basis for targeted intervention |21/12/2010 | | |

|PM5 |Ensure the common assessment framework documentation includes a record of ethnicity. |21/09/2010 | | |

|H1 |Ensure that NHS Salford urgently recruits to the substantive posts of designated nurse for commissioning services and named doctor in community services to provide strategic safeguarding advice and oversee supervision and effective safeguarding |21/12/2010 | | |

| |processes across health agencies | | | |

|H2 |Ensure that Salford Community Health and NHS Salford provide appropriate levels of safeguarding training to all community health staff |21/12/2010 | | |

|H3 |NHS Salford Community to ensure there are sufficient health visitors or community nurses to provide universal as well as targeted health promotion services. |21/12/2010 | | |

|E1 |Communications work to support the Safeguarding Action Plan |Ongoing | | |

|E2 |Monthly Report Card |22/10/2010 |100% | |

|E3 |SCC “Quality of social work practice” report |31/10/2010 | | |

|E4 |Assure Data Quality |Ongoing | | |

|E5 |Procedures manual |21/12/2009 |100% | |

|E6 |Make the best use of tools available to support and enable good practice |Ongoing | | |

|ISSUES |

|Action ref:|Issue ID |Impact |DoT |Description |Remedial action |

|LG2 | |Medium |(( |Whereas the processes and arrangements to share lessons learned and good practice are in place, the communications of these |The SCC corporate marketing manager will be chairing the SSCB publicity and communications group to improve communications. These actions are listed within |

| | | | |are weak. This is in part due to the lack of a coherent communications plan for the SSCB. |E1. |

|LG2 | |Medium |( |The SSCB information is currently held on the Salford City Council website which makes it appear that SSCB and the council are|The programme team has created a workstream to address how safeguarding is communicated via the web (in E1). We have allocated a project manager and |

| | | | |interchangeable and does not encourage partners to become involved in communications. |resources to work with the interim Head of Safeguarding to move the SSCB (and Children’s Trust) web presence to Partners In Salford ( |

| | | | | |) |

|LG2 | |Medium |(( |The SSCB is currently without a business manager. |Interim support has been made available to enable the Board to progress its priorities, including Business Plan development. The Interim Head of |

| | | | | |Safeguarding is currently assessing the structure and will make recommendations to the Board on future staffing. |

|QP2 | |Medium |(( |The new thresholds guidance, despite being comprehensively consulted on, seems to be creating queries and confusion amongst a |The web pages that relate to sending referrals, CAFs and other queries into CSD have been adapted to ensure that the same information is repeated on each |

| | | | |minority of partners. Linked to this the advice given in the document about how to make a referral advises emailing which |page. These web pages are also under review in the E1 workstream mentioned above. |

| | | | |contradicts the secure upload process long established in Salford. The advice on the SSCB pages is out of sync with the |Receipt of referrals need to be acknowledged and if referrals have come in via the ‘wrong’ channels – then referrers need to be sent clear instructions on |

| | | | |Salford pages. |what the right channels are. A suggestion is that every practitioner in CSD adds the worried about a child link to their email signature. A workshop for |

| | | | | |partners has been developed that will clarify referral pathways. This will be delivered initially to an audience of secondary schools. |

|QP4 | |Medium |( |The Ofsted recommendation was to investigate why the number of children subject to a child protection plan was seemingly so |We are currently undertaking a statistical neighbour benchmarking exercise led by the Interim Head of Safeguarding to provide us with intelligence on what |

| | | | |low in Salford. Although we ran reports through our systems and are conducting a thorough file audit to make sure that every |comparable authorities may expect to find but this will take a further few weeks. |

| | | | |child subject to a disability had been thoroughly assessed, we still have not completed the investigation into why this number|A draft report investigating Salford factors why the number of CWD subject to a plan is so low (e.g. definition of disability, opt-in database) has been put|

| | | | |seems low. |together and will be completed within the next two weeks. |

| | | | |The original plan was to complete a full audit by the end of November 2010 however due to resource constraints this is due to |CWD (Salford Families) practitioners have been co-located within RIAT since September 2010 to ensure that thresholds are being consistently applied. |

| | | | |now complete in the beginning of 2011. | |

|CS3 | |High |(( |The revised supervision process has been launched and an increase in the percentage of supervision of case files completed on |The issue around the perceived barrier that typing creates would seem to be one that can be overcome by improved keyboard skills and confidence. The OD&T |

| | | | |time has increased however there is a widespread reluctance within managers to update the case file supervision directly |team have been asked to create a brief, supportive keyboard skills course for managers to help them with this. It is more and more accepted that data entry |

| | | | |leading to delays in the ICS system being updated, potential inaccuracies and usage of administrators. |during a consultation or assessment can be non-intrusive (GPs for example) but this does depend on the skill level and confidence of the individual |

| | | | | |concerned. |

|CS5 | |High |( |The number of attendees booked onto training courses – specifically the back to basics training course – is too low (4). |All social workers (and their managers) who need to attend have been contacted individually to ensure that they are made aware of the course and the |

| | | | | |mandatory requirement to attend. |

|E3 | |Medium |( |No clear scope for this has been agreed in the absence of the AD, Safeguarding |Expected to be resolved on the return to work of AD Safeguarding |

|E4 | |High |( |Data quality issues within CareFirst have been identified which prohibit clear reporting. These issues concern the |Clean-up exercise to ensure that the CareFirst database reflect the current structure |

| | | | |practitioner database within the system which is out of sync with the current HR establishment in child protection. | |

|RISKS |

|Action |Risk ID |

| |QP2-11 |

| |QP4-4 |

| |CS3-3 |

|CS4-6 |All SSCB members to provide details of the numbers of appropriate staff to be trained from their organisations and their priority training needs |Next SSCB meeting | | | | | | | | | | |CS4-7 |SSCB to sign-off and agree a training programme that meets these needs and to mandate staff attendance (outlined in CS5) |Next SSCB meeting | | | | | | | | | | |CS4-8 |SSCB to ensure that post-training evaluation and feedback is utilised to improve training and ensure that it is fit-for-purpose and has a positive impact on practice. |Next SSCB meeting | | | | | | | | | |CS5

Anne Savage |Develop a comprehensive programme of training, mentoring and continuous professional development for all social care staff in combination with partners so that they have the skills to complete high quality and timely assessments |31/03/2011 | | | | | | | | | | |CS5-1 |Implement and roll out a back to basic programme of training for all social work practitioners and managers In Salford City Council, covering all aspects of the work they are required to undertake. |21/12/2010 | | | | | | | | | | |CS5-1a |First cohort complete training (30 places per course) |24/08/2010 |24/08/2010 | | | | | | | | | |CS5-1b |Post-training evaluation of impact on practice completed |22/10/2010 | | | | | | | | | | |CS5-1c |Second cohort complete training |29/10/2010 |29/10/2010 | | | | | | | | | |CS5-1d |Post-training evaluation of impact on practice completed |31/01/2011 | | | | | | | | | | |CS5-1e |Third cohort complete training |3/02/2011 | | | | | | | | | | |CS5-1f |Post-training evaluation of impact on practice completed |31/03/2011 | | | | | | | | | | |CS5-1g |Fourth cohort complete training |22/02/2011 | | | | | | | | | | |CS5-1h |Post-training evaluation of impact on practice completed |31/05/2011 | | | | | | | | | | |CS5-2 |Implement and roll out a multi-agency core safeguarding induction programme for the Children’s Workforce in Salford | | | | | | | | | | | |CS5-2a |First cohort identified and commence induction process (18 practitioners in pilot group) |01/09/2010 |01/09/2010 | | | | | | | | | |CS5-2b |Induction process completed |31/12/2010 | | | | | | | | | | |CS5-2c |Learning and recommendations report from pilot group presented to SSCB and Children’s Trust |31/01/2011 | | | | | | | | | | |CS5-2d |Next stage planned |31/01/2011 | | | | | | | | | | |CS5-3 |Design and implement a workforce development offer for social work staff in Salford | | | | | | | | | | | |CS5-4 |Implement and roll out a programme of training and support to support improvements including support for the new thresholds guidance | | | | | | | | | | | |CS5-4a |Surestart and Early Years (including twilight sessions) | | | | | | | | | | | | |Safeguarding and CAF for childminders |22/11/2010 | | | | | | | | | | | |Safeguarding and CAF training (practitioners) |9/10/2010 | | | | | | | | | | | |Safeguarding and CAF for managers |19/10/2010 | | | | | | | | | | |CS5-4b |Multi-Agency Integrated working | | | | | | | | | | | | |CAF and integrated working |11/10/2010 | | | | | | | | | | | |Team around the child skills and processes |8/10/2010 | | | | | | | | | | | |Chairing |28/09/2010 | | | | | | | | | | | |Lead professional |13/10/2010 | | | | | | | | | | |CS5-4c |SSCB multi-agency training | | | | | | | | | | | | |Foundation |17/09/2010 | | | | | | | | | | | |Managers |29/09/2010 | | | | | | | | | | | |Domestic Abuse & Child Protection |7/10/2010 | | | | | | | | | | | |Parental Substance Use |21/10/2010 | | | | | | | | | | | |Basic Awareness (first course) |20/11/2010 | | | | | | | | | | | |Basic Awareness (first course) |21/02/2010 | | | | | | | | | | | |Parental Mental Health & Child Protection |19/11/2010 | | | | | | | | | | | |Sexual Abuse |2/12/2010 | | | | | | | | | | | |Refresher training |9/12/2010 | | | | | | | | | | | |Neglect |9/2/2011 | | | | | | | | | | | |Pre Birth Assessment |15/03/2011 | | | | | | | | | | |CS5-5 |SSCB Seminar on multi-agency working for Managers |2/11/2010 | | | | | | | | | | |CS5-6 |Whole school safeguarding |31/11/2010 | | | | | | | | | | |CS5-7 |Children’s Social Work Managers trained on risk analysis, positive supervision and substance misuse (three cohorts) | | | | | | | | | | | |CS5-7a |1st course |23/09/2010 |23/09/2010 | | | | | | | | | |CS5-7b |2nd course |23/11/2010 | | | | | | | | | | |CS5-7c |3rd course |26/01/2011 | | | | | | | | | |CS6

Jo Finnerty |Ensure that there is adequate capacity to safely manage the increased number of cases arising from audit and supervision |21/09/2010 | | | | | | | | | | |CS6-1 |Identify the capacity needs for Safeguarding over the next six months |21/09/2010 |21/07/2010 | | | | | | | | | |CS6-2 |Create business case for additional social work resources |21/09/2010 |19/07/2010 | | | | | | | | | |CS6-3 |Present business case through appropriate channels to obtain agreement for procuring resources |21/09/2010 |19/07/2010 | | | | | | | | |CS7

Jo Finnerty |Design and implement the long-term structure of CSD (Safeguarding) |21/12/2010 | | | | | | | | | | |CS7-1 |Long term capacity needs for safeguarding identified |21/12/2010 |19/07/2010 | | | | | | | | | |CS7-2 |Feasibility study for conversion of social workers from adults to children completed |21/12/2010 | | | | | | | | | |

Action / milestone ref: |Description |Deadline |Forecast / Complete |Work started? |Completed |Evidence? |Completion form |Sign-off by audit |Sign-off by WAG |Sign-off by FPG | |PM1

Dan Kearns |Undertake an audit of work in the locality and family support teams to ensure any child protection concerns have been identified and acted upon appropriately. |21/07/2010 | | | | | | | | | | |PM1-1 |Audit every localities and Child In Need file (approx 400) that was open as of 8 June 2010 |21/07/2010 |30/09/2010 | | | | | | | | | |PM1-2 |Results of case file audits communicated to social workers and team managers including explanation of standards expected |21/07/2010 |30/09/2010 | | | | | | | | | |PM1-3 |Referral and Initial Assessment service create guidance on what a quality referral looks like |21/07/2010 |21/07/2010 | | | | | | | | |PM2

Dan Kearns |Implement effective quality assurance and auditing arrangements including multi-agency audits to inform improvements to the overall quality and consistency of casework |21/09/2010 | | | | | | | | | | |PM2-1 |Identify a senior manager responsible for the reporting of children services performance data |30/10/2010 |6/10/2010 | | | | | | | | | |PM2-2 |Implement an ongoing monthly full audit of a sample of case files:

• Initially this will consist of 2 files per SCC Safeguarding team (RIAT, CIN, CPP, LAC), being audited by a team of external auditors, and 6 files sampled from all teams, being audited by operational team managers

• Governed via SCC Audit Steering Group

• Agree a fit-for-purpose audit tool

• Measure against Ofsted criteria

• Summary qualitative and quantitative data, and remedial action required/taken reported via monthly ‘Quality of social work practice’ report.

• Also presented monthly to Safeguarding Improvement Board during the Safeguarding Action Plan lifecycle.

• Including ‘audit the audit’ arrangements |30/11/2010 |31/10/2010 | | | | | | | | | |PM2-3 |Implement an ongoing theme-based audit within SCC.

• Governed via SCC Audit Steering Group

• Using tools developed by SCC QA team

• Measure against Ofsted criteria

• Reported via monthly ‘Quality of social work practice’ report.

• Including ‘audit the audit’ arrangements |31/12/2010 |31/12/2010 |Awaiting further information from CSD lead | | | | | | | | |PM2-4 |One-off full case file audit of 50 LAC case files (by dip sample) |30/11/2010 |30/11/2010 | | | | | | | | | |PM2-5 |One-off full case file audit of 12 CP case files (by dip sample) |30/11/2010 |30/11/2010 | | | | | | | | |PM3

Dan Kearns |Drive improvements across the partnership through multi-agency audits | | | | | | | | | | | |PM3-1 |Implement an ongoing multi-agency audit

• Governed via SSCB performance sub-group

• Tools need developing

• Measure against Ofsted criteria Including ‘audit the audit’ arrangements |31/03/2011 |31/03/2011 | | | | | | | | |PM4

Ben Tomlinson |Improve the reporting and performance monitoring of bullying incidents in schools as the basis for targeted intervention | | | | | | | | | | | |PM4-1 |Reporting mechanisms reviewed and improved as appropriate for bullying incidents |21/12/2010 |21/12/2010 | | | | | | | | | |PM4-2 |Establish a verified baseline / understanding of the level of bullying in Salford

• Survey during Anti-Bullying week 15-19 Nov 2010 |21/12/2010 |21/12/2010 | | | | | | | | |PM5 |Ensure the common assessment framework documentation includes a record of ethnicity. | | | | | | | | | | | |PM5-1 |Add ethnicity as a mandatory field to CAFs |21/09/2010 |21/09/2010 | | | | | | | | | |PM5-2 |Include reporting of ethnicity in monthly performance reports |21/09/2010 |21/09/2010 | | | | | | | | |H1

Jacqui O’Reilly |Ensure that NHS Salford urgently recruits to the substantive posts of designated nurse for commissioning services and named doctor in community services to provide strategic safeguarding advice and oversee supervision and effective safeguarding processes across health agencies | | | | | | | | | | | |H1-1 |Designated Nurse and Named Doctor interview |21/12/2010 |21/12/2010 | | | | | | | | |H2

Jacqui O’Reilly |Ensure that Salford Community Health and NHS Salford provide appropriate levels of safeguarding training to all community health staff | | | | | | | | | | | |H2-1 |Safeguarding strategy |21/12/2010 |21/12/2010 | | | | | | | | | |H2-2 |Identification of numbers of staff and training requirement |21/12/2010 |21/12/2010 | | | | | | | | | |H2-3 |Annual training plan for each division and monthly monitoring report |21/12/2010 |21/12/2010 | | | | | | | | | |H2-4 |Include annual safeguarding training audit in internal audit programme |21/12/2010 |21/12/2010 | | | | | | | | |H3

Jacqui O’Reilly |NHS Salford Community to ensure there are sufficient health visitors or community nurses to provide universal as well as targeted health promotion services. | | | | | | | | | | | |H3-1 |Improved retention rate |21/12/2010 |21/12/2010 | | | | | | | | | |H3-2 |Commencement of new starters |31/10/2010 |31/10/2010 | | | | | | | | | |H3-3 |Health Visitors students completion of training |09/10/2011 |09/10/2011 | | | | | | | | |

Action / milestone ref: |Description |Deadline |Forecast / Complete |Work started? |Completed |Evidence ? |Completion form |Sign-off by audit |Sign-off by WAG |Sign-off by FPG | |E1

Sue Hill |Communications work to support the Safeguarding Action Plan | | | | | | | | | | | |E1-1 |Agree and sign-off communications strategy |7/10/2010 |7/10/2010 | | | | | | | | | |E1-2 |Create a coherent and simple internet and intranet presence for CSD which includes:

• Separate look and feel for SSCB

• Practitioner portal / knowledge base

• Practice standards and thresholds

• Calendar of events including training

• Simple sign-posting to services

• Consistent quality control and adherence to house style |12/12/2010 |30/11/2010 | | | | | | | | | |E1-3 |Ensure that the weekly middle managers’ meetings provide an effective mechanism for cascading info throughout CSD including publishing weekly updates on the intranet

• Publish key messages after each meeting

• Support with development of SDG |30/11/2010 |30/11/2010 | | | | | | | | | |E1-4 |Communicate developments, progress and delivery of the Safeguarding Action Plan to elected members through a series of scheduled bulletins |7/10/2010 |31/10/2010 | | | | | | | | | |E1-5 |Ensure there is a clear schedule agreed for getting items into middle managers’ meetings, Nick’s e-bulletin and online – priority notes to be published on CSD intranet homepage |30/09/2010 |30/09/2010 | | | | | | | | | |E1-6 |Communicate new practice standards and thresholds guidance across the partnership and ensure that previous guidance is withdrawn or instructions to disregard issued |30/09/2010 |30/09/2010 | | | | | | | | | |E1-7 |Consultation on new practice standards and thresholds completed |30/12/2010 |30/12/2010 | | | | | | | | | |E1-8 |Create and communicate the ‘Salford Offer’ |30/09/2010 |30/09/2010 | | | | | | | | | |E1-9 |Create and communicate the key messages of the Safeguarding Action Plan |2/10/2010 |2/10/2010 | | | | | | | | | |E1-10 |Create and implement an effective communications plan to support the SSCB and the Children’s Trust:

• Initially re-introduce monthly e-bulletin |30/11/2010 |30/11/2010 | | | | | | | | | |E1-11 |Develop and launch a consistent cross partnership communication campaign to promote safe and effective safeguarding practice focused on key messages from inspections, Serious Case Reviews, national research and guidance. |31/11/2010 |31/11/2010 | | | | | | | | | |E1-12 |Clear protocols established for communicating findings and recommendations from serious case reviews |31/12/2010 |31/12/2010 | | | | | | | | | | |Protocols and communication channels established to enable practitioner feedback and engagement with the Children’s Trust |30/11/2010 |30/11/2010 | | | | | | | | | | |Anti-bullying marketing and communications plan |31/12/2010 |31/12/2010 | | | | | | | | |E2

Dan Kearns |Monthly Report Card | | | | | | | | | | | |E2-1 |Produce a prototype of the report card |7/10/2010 |22/10/2010 | | | | | | | | | |E2-2 |Format confirmed |21/10/2010 |14/10/2010 | | | | | | | | | |E2-3 |Move the report card into production on a monthly basis |1/11/2010 |14/10/2010 | | | | | | | | |E3

Dan Kearns |SCC “Quality of social work practice” report | | | | | | | | | | | |E3-1 |First quality of social work report complete which includes

• Audit reports as per PM2

• Data on staffing (vacancies / attendance / training / morale / cost) held in corporate HR and Finance systems. |1/10/2010 |22/07/2010 | | | | | | | | |E4

Terry Walsh |Assure Data Quality | | | | | | | | | | | |E4-1 |Short-term data quality audit programme implemented (QA team cascade weekly exception reports to managers) |15/10/2010 |22/07/2010 | | | | | | | | | |E4-2 |SCC managers have tools (e.g. Info View) and skills to allow them to pull data quality reports as required. |21/10/2010 |30/11/2010 | | | | | | | | | |E4-3 |Long-term quality assurance programme for data quality implemented. |31/10/2010 |30/11/2010 | | | | | | | | |E5

Mark Simpson |Implement the children’s social care procedure manual | | | | | | | | | | | |E5-1 |Revisions to manual completed and online version updated |21/09/2010 |22/07/2010 | | | | | | | | | |E5-2 |Updated manual launched within Salford City Council |21/09/2010 |21/09/2010 | | | | | | | | | |E5-3 |Staff engaged to establish a rolling programme of quarterly updates to the manual |21/09/2010 |21/09/2010 | | | | | | | | | |E6-3 |TRI-x procedures manual updated |21/12/2010 |21/12/2010 | | | | | | | | |E6

Martin Ramsden |Make the best use of tools available to support and enable good practice | | | | | | | | | | | |E6-1 |OCS used by all appropriate staff within CSD |21/12/2010 |22/07/2010 | | | | | | | | | |E6-2 |Outlook calendars used by all staff in CSD |21/12/2010 |21/12/2010 | | | | | | | | | |E6-3 |Web forms used where appropriate to replace paper/unstructured templates |21/12/2010 |21/12/2010 | | | | | | | | | |E6-4 |Ensure that all practitioners achieve basic competencies in ICT and keyboard skills through targeted training and support |21/12/2010 |21/12/2010 | | | | | | | | |

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