CRISIS - CCL

Gene Klann

CRISIS

LEADERSHIP

Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen

the Impact of Chaos on the People You Lead

CENTER FOR CREATIVE LEADERSHIP

CRISIS

LEADERSHIP

The Center for Creative Leadership is an international, nonprofit educational institution founded in 1970 to advance the understanding, practice, and development of leadership for the benefit of society worldwide. As a part of this mission, it publishes books and reports that aim to contribute to a general process of inquiry and understanding in which ideas related to leadership are raised, exchanged, and evaluated. The ideas presented in its publications are those of the author or authors.

The Center thanks you for supporting its work through the purchase of this volume. If you have comments, suggestions, or questions about any CCL Press publication, please contact the Director of Publications at the address given below.

Center for Creative Leadership Post Office Box 26300

Greensboro, North Carolina 27438-6300 Telephone 336 288 7210

Gene Klann

CRISIS

LEADERSHIP

Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen

the Impact of Chaos on the People You Lead

CENTER FOR CREATIVE LEADERSHIP Greensboro, North Carolina

CCL Stock No. 185 ?2003 Center for Creative Leadership

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.

Published by CCL Press Martin Wilcox, Director of Publications Peter Scisco, Editor, CCL Press Joanne Ferguson, Production Editor

Cover design by Joanne Ferguson

Library of Congress Cataloging-in-Publication Data

Klann, Gene. Crisis leadership : using military lessons, organizational experiences, and the

power of influence to lessen the impact of chaos on the people you lead / Gene Klann.

p. cm. Includes bibliographical references. ISBN 1-882197-75-5 1. Leadership. 2. Crisis management. I. Title.

HD57.7.K547 2003 658.4'092--dc21

2003046010

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