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Class Participation Questions: Chapter NinePlease answer the questions pertaining to Chapter Nine: Production & Operations Management:The book describes Operations Management as a specialized area in management that converts or transforms resources including Human Resources such as technical skills and innovation into goods and services. How will you be using your Operations Management to provide a good experience to your customers in your new ice cream store “Scoops & Sundaes”? What innovations will you create to make the best customer experiences? Cite some of the innovative programs you want to introduce.The Concept of the Facility Location is the process of selecting a geographic location for a company’s operations that provides consumers with easy access for their goods and services. You have now found the new location to your store and are now open for business. Where did you end up locating your store? City/Suburb/ Free Standing/ Strip Mall/City Center? Please explain to me where you decided to open your business and why?Quality is the consistency of producing what the customer wants while reducing errors before and after delivery to the customer. What type of products will you be offering your customers in “Scoops & Sundaes”? What type of ice cream concept will you introduce? Homemade or Commercial? Organic or High in Butter Fat? What types of other products will be introduced in the cooler months when ice cream does not sell so much? How will you keep the quality consistent year round? Please cite the products you will be carrying in which seasons and all year round. Why?Extra Credit: To add two (2) points to your grade, please design the store layout that you want for your store, “Scoops & Sundaes”. Please use online templates to design your dining and service areas. If you are using an Open Kitchen concept for creating your products remember to leave room for it. Will you have outdoor dining? Please show me your layout. You can use templates or just draw it out describing your layout.*The Class Participation questions will be due on Tuesday, February 23rd before 6:00pm. The lecture will be at 7:00pm on Chapter 10. ................
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