Zoho CRM for Sales Managers Course Plan
Zoho CRM for Sales Managers
Course Plan
About: This course is designed to provide insight into strategizing and managing the sales cycle. Learn how to forecast demand, coordinate between teams and territories, and create and run reports.
Who it is for: Sales Managers and Team Leads who oversee, guide, and/or support salespeople within their department or across the organization.
Day One
Module 1: Introduction
? Welcome to Zoho CRM ? Introduction to sales force automation ? Course objectives ? Learning path
Module 2: Setting up your account
? Accessing Zoho CRM ? Personalizing CRM interface ? Navigation and important operations
Module 3: Lead Nurturing
? Importance of lead nurturing in sales ? Following up leads
Module 4: Sales Management
? Account and contact management
? Prospecting deals ? Building sales pipeline
? Price quotes and closing deals
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Module 5: Field Sales Operations
? Importance field sales ? Mobile App for Zoho CRM ? Leads App ? Best practices
Day Two
Module 6: Engaging with Customers
? Overview of multichannel communication in Zoho CRM ? Using email integration with CRM ? Using personalized email templates ? Managing phone calls from within CRM ? Chatting with prospects ? Interacting with prospects through social media
Module 7: Sales Collaboration
? Sharing records with colleagues ? Using sales collaterals ? Collaborating with colleagues using feeds ? Using personalized email templates
Module 8: Maximizing Sales Productivity - I
? Importance of sales productivity ? Advanced filters ? Macros ? Workflow operations
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? Sales process flow ? Getting approval from managers
Module 9: Sales Metrics
? Using reports ? Managing reports and dashboards
Module 10: Using Extensions
? Overview of extensions ? Plug-in for MS Outlook ? Plug-in for MS Office ? Google Apps/Office 365 Integration
Day Three
Module 11: Team Selling
? Lead distribution methods ? Sales Quotas ? Forecasting ? Territory Management
Module 12: Zia
? Zia Voice ? Zia Chatbot ? Best time to contact prospects ? Trends and anomaly detection
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Module 13: Maximizing Sales Productivity -II
? Understanding Sales processes ? Guiding your teams to execute a process with Blueprint ? Approving records
Module 14: Sales Performance Management
? Customizing reports and dashboards ? Sales metrics ? Email metrics ? Real-time Insights (Motivator) ? Contests and score cards (Motivator)
Summary
? A Day in the life of sales manager ? CRM - Best practices ? Sharing training experience ? What's next?
For more information
Email: training@
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