Disaster Reponse Mobile Money for the Displaced

Disaster Reponse

Mobile Money for the Displaced

DECEMBER 2014

THE DISASTER REPONSE PROGRAMME IS SUPPORTED BY VISA

Acronyms

AML/CFT

BSP

CaLP

CGAP

CSR

CTP

DRC

EMMA

FTS

GPS

IDP

KYC

MNO

NGO

P2B

P2P

WFP

UCL

UNHCR

UNOCHA

Anti-Money Laundering/Combating the Financing of Terrorism

Bangko Sentral ng Philippines

Cash Learning Partnership

Consultative Group to Assist the Poor

Corporate Social Responsibility

Cash Transfer Programme

Democratic Republic of the Congo

Emergency Market Mapping and Analysis

Financial Tracking System

Global Positioning System

Internally Displaced Persons

Know Your Customer

Mobile Network Operator

Non-Governmental Organisation

Person-to-Business

Person-to-Person

World Food Programme

University College London

United Nations High Commissioner for Refugees

United Nations Office for the Coordination of Humanitarian Affairs

GSMA

CONTENTS

INTRODUCTION

6

The evolution of the use of mobile money in emergencies

6

Mobile money in displacement contexts: The story so far

7

The increasing relevance of mobile money in displacement contexts

8

This research

13

KEY FINDINGS

15

Patterns in the use of mobile money in displacement contexts

15

Impact of the use of mobile money in displacement contexts

16

Current obstacles for MNOs

18

Current obstacles for humanitarian organisations

20

LOOKING FORWARD

23

ANNEXES

4

1. Methodology of the Uganda field research

26

2. Contributions

28

3. Bibliography

29

MOBILE MONEY FOR THE DISPLACED

5

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