MetroGistics Vehicle Transfer Manual



MetroGistics Vehicle Transfer ManualIn the example below, the vehicle is located in Houston, TX and will transfer to Irondale, AL. The Sales Rep will follow the steps below to transfer the vehicle:Log on to . Type in your origination and destination cities using the actual city name or zip code. Select Move Type Inventory Moves are considered moves from auction to store or store to store moves.Retail Moves are considered moves to or from a retail customer’s residence. Picking up or delivering from a customer’s residence has more variables of coordinating pickups or deliveries. Select “Get a Quote”MetroGistics will provide you with a price quote for the transfer. If you are ready to place the order, select “Place Order.” Once you hit “Place Order” you will be asked for additional information regarding the transfer. All fields are required. Enter your First/Last Name, email address and phone number. This will be used to provide updates regarding the vehicle transfer. Do not enter your customer’s information. Select “Retail Move” or “Inventory Move”. Then select the exact branch location for origin and destination. Enter the vehicle information: VIN, Vehicle Manufacturer, Vehicle Year, Vehicle Model and Desired Ship Date (the date you would like the vehicle picked up). Typically, MetroGistics would require 24-48 hours’ notice for pick-up. Then hit “Place Your Order”You will then receive a confirmation screen. This completes the order process.You can check the status of the transfer for the customer by going to and entering the VIN in the “Check Status” box. Then hit Submit.Once you hit submit, you will see an updated status for your vehicle transfer along with a due date. In the event the location needs to submit a claim for damage or missing items, please email claims@ immediately upon finding a damaged vehicle. NOTE: It is imperative that the damage is notated on the Bill Of Lading at the time of delivery for a claim to be valid. If the claim is not noted on the Bill Of Lading at time of delivery, it WILL BE DENIED. Please email us the pictures, estimates and a copy of the Bill Of Lading from the driver with the damage notated as soon as possible. This will help speed up the claim process. The Claims Manager can also be reached at 877-571-6235. 13. Extra Benefits for Using Sonic Transport 1. Extra $500,000 in Cargo Insurance 2. Visibility in your network, with nightly in-transit reports. Check status on your iPhone/iPad. 3. Remove burdens and risks associated with arranging transportation using outside carriers who do not meet our standards. a. We are connected with the Department of Transportation and each night we verify with the FMCSA that our carriers have adequate insurance and maintain a satisfactory rating. If any of these fail during our nightly checks, the carrier is turned off in our system. This program protects Sonic from carriers falsifying documents, having no insurance (or not enough insurance) when arranging transportation outside of MetroGistics. 4. 110% dedication to this account. Each region has a dedicated team within Sonic Transport to ensure you are given the best possible service.Need Help? If you have any questions, or need assistance within the MetroGistics tool, please refer to the “Best Practices” document located here or contact MetroGistics below:Call: 866-SONIC NOW (866-766-4266) Email: transport@?Fax: 314-735-4176?Hours: 7AM to 9PM CST7 Days a Week ................
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