Network Docent software manual ity.us

Network Docent

Diagnostics tool for OMNEO networks

en

Software manual

Network Docent

Table of contents

1 2 2.1 2.2 2.3 3 3.1 3.2 3.3 3.4 3.5 4 4.1 4.2 4.3 4.4 5 6 6.1 6.1.1 6.1.2 6.1.3 6.1.4 6.1.5 6.1.6 6.2 6.2.1 6.2.2 6.2.3 6.2.4 6.3 6.4 6.4.1 6.5 6.6 6.7 6.7.1 6.7.2 6.7.3 6.7.4 6.7.5 7 7.1 7.2 7.3 7.3.1 7.3.2 7.4

Safety About this manual Intended audience Copyright and disclaimer Document history System overview Network Docent Hardware requirements Software requirements Network equipment requirements License requirements Software installation Downloading Network Docent Installing Network Docent on a Windows PC Updating Network Docent Uninstalling Network Docent Getting started tutorial Network Docent - Expert reference Network visualization Zooming Network snapshot name Scanning Offline and Online state Search Limitations Device List Sorting order in Device List Locations Add locations Change locations Device Alerts Network Alerts Sorting order in Network Alerts list Events log Help Menu Close and Exit Save and open network snapshot Network snapshot settings Technical support exchange, import, export Application Settings Troubleshooting Knowledge base Alerts General troubleshooting procedure General troubleshooting procedure - example Troubleshooting from network visualization Details on Network Alerts

Bosch Security Systems B.V.

Software manual

Table of contents | en 3

5 6 6 6 6 7 7 8 9 9 9 11 11 11 12 12 13 23 23 23 24 24 25 26 26 27 27 28 28 30 30 31 32 33 34 36 36 36 37 39 41 43 43 43 43 45 46 47

2017.06 | V1.1 |

4 en | Table of contents

Network Docent

7.4.1 7.4.2 7.4.3 7.4.4 7.4.5 7.4.6

7.5 7.5.1 7.5.2 7.5.3 7.6 7.7 8 8.1 8.2 8.3 9 9.1

Lost x device(s) and y connection(s) on z network(s)

47

No connection can be made to x device(s) on y network(s)

47

Detected x new device(s)

48

Duplicate IP address x.x.x.x found on y devices

48

Detected default gateway x.x.x.x while expecting default gateway y.y.y.y

49

Detected subnet mask x.x.x.x on z device(s), while expecting subnet mask y.y.y.y for

50

network z.z.z.z

Notices

50

What are 'Managed switches' and 'Unmanaged switches' in the network visualization ?

50

What is an 'Unknown Network Path' in the network visualization?

51

What is an 'Unknown device' in the network visualization?

51

Troubleshooting while building a new installation

52

Troubleshooting an existing installation with a snapshot

52

Support

53

Customer service

53

Technical support exchange

53

Troubleshooting the Network Docent application

53

Appendix

56

Glossary

56

2017.06 | V1.1 |

Software manual

Bosch Security Systems B.V.

Network Docent

1

Safety | en 5

Safety

Prior to installing or operating products, always read the Important Safety Instructions which are available as a separate multilingual document: Important Safety Instructions (Safety_ML). These instructions are supplied together with all equipment that can be connected to the mains supply.

Bosch Security Systems B.V.

Software manual

2017.06 | V1.1 |

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