Interview questions for front-desk employee
Interview questions for front-desk employee
• How’s the job search going?
• What is it about this job that attracts you to it?
• Do the hours present a problem to you?
• What do you know about our company?
• How would we benefit from hiring you?
• What value would you bring to our practice?
• What bothers you most about your present job?
• What would you change in your current or last job?
• Have you ever quit a job and why?
• Why are you planning to leave your present job?
• What would your last boss tell me when I call him or her?
• What would human resources tell me about your attendance record?
• Would you get re-hired by your current/former employer?
• Are you flexible with your hours?
• Any problems taking orders from other people?
• Do you have difficulty asking for help when needed?
• What do you find to be the most difficult thing to learn on a job?
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Customer service
• What does customer service mean to you?
• Describe your role in customer service
• Have you ever gone the extra mile to serve the customer/patient? If so please provide specific examples
• Can you describe a situation where you have been able to control your temper and offer good customer service in spite of a rude customer
o How would you handle a patient coming in and insisting they had a scheduled appt but they aren’t on the schedule for the day
• If you forgot to order meds for a patient’s injection and they presented for their appt which was specifically for that, how would you handle this situation
• Have you worked with deadline and multi-tasking pressure? When and how did you react?
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Personality
• What are some specific things that get on your nerves
• Tell me one of your strengths
• Out of all your strengths why did you choose this one
• How do you respond to criticism
• Tell me about a time when someone created stress for you and how you dealt with it
• What one thing seems to be most important to you to feel motivated at work
• How would your co-workers, boss, best friends describe you in 5 words
• What do you admire in fellow employees? What annoys you?
Personal and professional goals
• Where do you want to be in five years? Ten years?
• Name 3 accomplishments and of which one are you most proud?
• Think about something you consider a failure in your professional life; why do you consider it to be a failure and how did you handle it?
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Closing questions
• What are your expectations from us as an employer
• Is there anything you wanted to discuss that we didn’t ask
• How soon can you start
• Do you have a deadline for decisions about prospective jobs
• Do you have any offers pending
• Reliable source of transportation to and from work for travel to both offices
Benefits and salary
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