Interview questions for front-desk employee



Interview questions for front-desk employee

• How’s the job search going?

• What is it about this job that attracts you to it?

• Do the hours present a problem to you?

• What do you know about our company?

• How would we benefit from hiring you?

• What value would you bring to our practice?

• What bothers you most about your present job?

• What would you change in your current or last job?

• Have you ever quit a job and why?

• Why are you planning to leave your present job?

• What would your last boss tell me when I call him or her?

• What would human resources tell me about your attendance record?

• Would you get re-hired by your current/former employer?

• Are you flexible with your hours?

• Any problems taking orders from other people?

• Do you have difficulty asking for help when needed?

• What do you find to be the most difficult thing to learn on a job?

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Customer service

• What does customer service mean to you?

• Describe your role in customer service

• Have you ever gone the extra mile to serve the customer/patient? If so please provide specific examples

• Can you describe a situation where you have been able to control your temper and offer good customer service in spite of a rude customer

o How would you handle a patient coming in and insisting they had a scheduled appt but they aren’t on the schedule for the day

• If you forgot to order meds for a patient’s injection and they presented for their appt which was specifically for that, how would you handle this situation

• Have you worked with deadline and multi-tasking pressure? When and how did you react?

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Personality

• What are some specific things that get on your nerves

• Tell me one of your strengths

• Out of all your strengths why did you choose this one

• How do you respond to criticism

• Tell me about a time when someone created stress for you and how you dealt with it

• What one thing seems to be most important to you to feel motivated at work

• How would your co-workers, boss, best friends describe you in 5 words

• What do you admire in fellow employees? What annoys you?

Personal and professional goals

• Where do you want to be in five years? Ten years?

• Name 3 accomplishments and of which one are you most proud?

• Think about something you consider a failure in your professional life; why do you consider it to be a failure and how did you handle it?

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Closing questions

• What are your expectations from us as an employer

• Is there anything you wanted to discuss that we didn’t ask

• How soon can you start

• Do you have a deadline for decisions about prospective jobs

• Do you have any offers pending

• Reliable source of transportation to and from work for travel to both offices

Benefits and salary

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