Laboratory Services

Laboratory Services

For your convenience, Western Connecticut Health Network has multiple Patient Service Centers for specimen collection (listed below) to help meet the needs of our patients.

We provide appointments as well as walk-in phlebotomy and specimen collection services.

Patient Service Centers

Bethel, CT 68 Stony Hill Road, Route 6 Monday through Friday: 7:30 a.m. to 4:00 p.m. Fax 203.744.8019

Brookfield, CT Greenknoll Professional Building 60 Old New Milford Road Monday through Friday: 7:30 a.m. to 4:00 p.m. Fax 203.740.3840

Danbury, CT 79 Sandpit Road, Suite 202 Monday through Friday: Saturday: Fax: 203.739.1618

7:00 a.m. to 4:00 p.m. 6:30 a.m. to 2:30 p.m.

New Milford, CT 120 Park Lane Monday through Friday: Saturday: Fax: 203.739.1860

7:00 a.m. to 4:00 p.m. 6:30 a.m. to 2:30 p.m.

Newtown, CT 14 Church Hill Road Suite C-9 Monday through Friday: Fax: 203.364.9920

6:30 a.m. to 2:30 p.m.

Ridgefield, CT 10 South Street Monday through Friday: Fax: 203.431.4071

7:30 a.m. to 3:30 p.m.

Southbury, CT 22 Old Waterbury Road Monday through Friday: Fax: 203.267.1113

7:30 a.m. to 4:00 p.m.

Appointments

Please call 203-739-4999 for appointments for routine phlebotomy services Note: The following tests are by appointment only:

? Glucose Tolerance Testing (except 1 hour OB) ? Semen Analysis for Fertility ? Platelet aggregation

Paternity (Relationship) Testing

Not available.

Important Information for Patients

In order to expedite your service, please be sure to have a requisition that has been completely filled in with the following information. Please keep your requisition and paperwork legible. Paper requisitions must be signed by the ordering physician.

1. Full name 2. Date of birth 3. Physician name and signature 4. Diagnosis 5. Requested tests

Patient identification required, photo ID is preferable Insurance information: please note, we may copy your insurance card with each visit Please arrive at the specimen collection facility at least 15 minutes prior to closing time listed above. For collection of specimens where fasting is required, please do not eat anything after midnight. Testing for lipids profile (cholesterol, HDL, triglycerides) and fasting glucose requires a 12-hour fast. If you have a history of fainting, please bring a family member or friend and be sure to notify your care giver prior to procedure.

In-Home Phlebotomy Services

The patient who qualifies for phlebotomy in the home is the patient who is frail of health and is unable to drive or be brought to a blood collection center where phlebotomy can be performed. Patients able to meet medical appointments or social engagements i.e. hair appointments, shopping, etc., are NOT eligible for home care services.

Home Care services are not available on a STAT basis and are scheduled as needed the "week of". Phlebotomy services are available for homebound patients Monday through Thursday. Home Care visits must be scheduled in advance by calling 203-739-7643 and by faxing a completed Home Care Booking Form to 203-739-8835. Questions regarding this service may be directed to the Operations Specialist, Specimen Acquisition and Processing at 203-739-7538.

Report Delivery

Electronic Reports Electronic transfer of test results is provided via interface into a number of on-line systems, i.e. LifePoint, HealthLink, Allscripts, etc. These electronic systems allow for immediate availability of test results as soon as results are verified by the Main Laboratory.

Faxed Reports Electronic transfer of test results is provided via the Laboratory Information Systems to a fax machine. Faxed reports are sent in batch mode at specific time intervals throughout the day. This system is set up for timely delivery of test results when orders are non-electronic.

Mailed reports Mailed reports are provided when electronic report delivery is not available or on request.

Technically Speaking

Periodically, the Laboratory publishes our "Technically Speaking" newsletter to provide helpful information to our clients. Current and back issues can be found via . To view, , , , . This will bring you to a listing of newsletters published since 2002 to present.

Specimen Pick Up and Delivery Service for Physician Offices

Courier services are available for transporting specimens to the Danbury Hospital Laboratory located at the Network's main campus. Regularly scheduled courier service is available throughout the greater Danbury area Monday through Friday 9:00 a.m. to 9:00 p.m. and Saturday 9:00 a.m.. to 5:00 p.m. Routine pick-up frequency is determined by volume. STAT requests are available with an expected 2-hour turnaround time from the time the call is received to the time of specimen pick-up. requests must be called to the Laboratory's main number 203-739-7306. There are no Courier services available on Sundays or Holidays. Couriers are trained in the proper transportation of specimens to maintain their integrity under controlled conditions. Supplies and other necessary materials are also distributed by our Courier.

Supply Request Forms

CMS regulations require that we provide supplies to only those offices that send specimens to Danbury Hospital Laboratory. The Laboratory may supply only regulated supply equipment. To request supplies, please use our Laboratory Supply Requisition Form. For those offices using LifePoint, please go on line to Laboratory Orders and click on Order Supplies. If you have any questions please call our Client Service Representative at 203-7397800.

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