Statement of Purpose



STATEMENT OF PURPOSEName of establishment or agencyRisca Dental PracticeAddress and postcode3 Commercial StreetRiscaNewportGwentNP11 6AWTelephone number01633 612265Email addressriscadental@Fax numberN/AAims and objectives of the establishment or agencyLead by Dr Elizabeth Hancock, Risca Dental Practice is a long standing practice offering NHS and private dental care to the whole family. The practice is located in the centre of Risca and offers a wide range of both NHS and Private treatments and also referral options for more complex treatment.Risca Dental Practice has a General Dental Services contract with Aneurin Bevan UHB to provide a full range of general NHS treatment including but not limited to:-Examinations, emergency appointments, hygienist services, preventative advice, restorations, oral hygiene instruction, extractions, root filings, crowns, bridgework, veneers, inlays, dentures, nightguards, gumshields, anti-snoring devices and tooth whitening.Our services are offered in calm, professional and comfortable surroundings to ensure a high standard of patient care and patient satisfaction.Our aim is to provide good dental health for you and your family through preventative dentistry.REGISTERED MANAGER DETAILSNameDr Elizabeth HancockAddress and postcodeRisca Dental Practice3 Commerical StreetRiscaNewportNP11 6AWTelephone number01633612265Email addressriscadental@Fax numberN/ARelevant qualificationsPractice Principal and Owner of Risca Dental Practice Limited.BDS (Hons) Birmingham July 1995.Relevant experience Dr Hancock Qualified in Birmingham in July 1995. She carried out her Vocational Training at Risca Dental Practice. Following hospital training posts she returned to Risca Dental Practice as an Associate Dentist. After several years and Associate jobs in other practices Dr Hancock became an expense sharing partner with Dr David S Hannington and then subsequently took on full ownership of the practice in September 2012.Dr Hancock had been a Vocational Trainer/Educational Supervisor for Dental Foundation training Wales Deanery since 2007 and the practice also trains Dental Nurses undergoing the Cert HE programme Cardiff UniversitySince Jan 2012 Dr Hancock has worked at Ysbyty Cwm Cynon Primary Dental Care Unit once a week supervising 4th/5th year Dental students.RESPONSIBLE INDIVIDUAL DETAILSNameDr Elizabeth HancockAddress and postcodeRisca Dental Practice3 Commercial StreetRisca NewportNP11 6AWTelephone number01633612265Email addressriscadental@Fax numberN/ARelevant qualificationsAs Registered ManagerRelevant experience As Registered ManagerRoles and responsibilities within the organisationOwner and Principal.GDS Contract holder for NHS Dental Services with Aneurin Bevan UHB.Day to Day running of the practice including staffing / patient care/ staff training / compliance.Provision of Dental care to a list of patients.Educational Supervisor to Foundation Dentist and Cert HE nurse in training.STAFF DETAILSNamePositionRelevant qualifications / experienceDr Elizabeth HancockPrincipal / Practice OwnerBDS (Hons) BirminghamMr Guy HancockCompany SecretaryBA (Hons)- Business StudiesINSC Procurement Dr Rhys OwensAssociate GDPBDS BristolDr Ceri JonesAssociate GDPBDS CardiffDr Nasra BakhshuwenEmployed GDPBDS CardiffDr Claire BaylissFoundation DentistBDS Kings, LondonMrs Katrina EdwardsHygienistCEB Diploma in Dental HygieneMiss Julie HarrisPractice ManagerDental Receptionist programme.ILM endorsed Dental Postgraduate Practice Management courseMrs Gemma RowlandsHead Nurse/ First AiderNVQ level 3 in Oral Health: Dental NursingMrs Melissa WatkinsDental Nurse/ Decontamination LeadNVQ level 3 in Oral Health: Dental NursingMiss Aimee CotterillDental Nurse/ First AiderCert HE in Dental NursingMrs Sally WishartDental NurseDental Nurse since May 1991 at Risca Dental PracticeMiss Stacey MeekDental NurseLevel 3 Diploma in Dental NursingMiss Shan-Alecia ParsonsDental NurseLevel 3 NVQ Dental NursingMiss Chloe LivelyTrainee Dental NurseIn training with Cert HE Cardiff UniversityMrs Susan CooperCleanerORGANISATIONAL STRUCTUREcenter0RISCA DENTAL PRACTICE LTD020000RISCA DENTAL PRACTICE LTD2594113997784231751635Company secretaryMr Guy Hancock00Company secretaryMr Guy Hancockcenter0Practice Principal/ performerDr Elizabeth Hancock00Practice Principal/ performerDr Elizabeth Hancock3731122776365472568156514377885715651425938911564862005717156486-93428156514-934281565142594113-1107144373800Head Nurse:Mrs Gemma Rowlands020000Head Nurse:Mrs Gemma Rowlands281559012700Practice Manager:Miss Julie Harris00Practice Manager:Miss Julie Harris102552515875Hygienist:Mrs Katrina Edwards020000Hygienist:Mrs Katrina Edwards-928370-3810Performers:Dr Rhys OwensDr Ceri JonesDr Nasra BakhshuwenDr Claire Bayliss(FD)020000Performers:Dr Rhys OwensDr Ceri JonesDr Nasra BakhshuwenDr Claire Bayliss(FD)6371148123686092356123696283187123692991678838204175015-7952Dental Nurses:Mrs Sally WishartMrs Mellissa WatkinsMiss Aimee CotterillMiss Stacey MeekMiss Shan-Alecia Parsons4000020000Dental Nurses:Mrs Sally WishartMrs Mellissa WatkinsMiss Aimee CotterillMiss Stacey MeekMiss Shan-Alecia Parsons200345325427Cleaner:Mrs Sue Cooper020000Cleaner:Mrs Sue Cooper62617631808453373138807434467087630Trainee Nurse:Miss Chloe Lively020000Trainee Nurse:Miss Chloe LivelySERVICES / TREATMENTS / FACILITIESRisca Dental Practice is a long standing practice trading from 3 Commercial Street Risca. This is a converted semi detached building directly on the main road next to Lidl supermarket. It is a 4 surgery practice with 2x ground floor and 2x 1st floor surgeries. We have a separate reception area, a large waiting room, separate decontamination room and an upstairs toilet. There are many advice sheets in the waiting room and also patient information leaflets available to take home.We currently have 5 Dentists, 1 Hygienist, 1 Practice Manager, 1 Company Secretary, 7 Dental Nurses and a Cleaner working at the Practice.We offer both NHS (when space available) and Private treatments. Private treatment may be payable per item of service or as part of Denplan Dental Insurance Scheme (monthly payment). The Hygienist offers a direct access service where patients are able to book an appointment directly for a scale and polish without being referred by a dentist. This is only available on a Private fee basis.For the practice of Dentistry specialist equipment / materials are used. These are purchased from recognised Dental Suppliers and if relevant carry CE marks and correct manufacturer labelling / instructions/ guidance notes/ data sheets/ cautions etc.The equipment/materials used are up to date, regularly checked/serviced as appropriate and follow current teaching practices.We hold a list of equipment and materials in current use. We continually up date equipment and materials in line with new developments.The labs used for construction of dental restorations/appliances are appropriately registered.Treatments provided at Risca Dental Practice include but are not limited to:-* Examinations* Preventative advice* Fluoride varnish application * Radiographs * Restorations* Extractions* Root canal treatment* Crowns / bridges / veneers / onlays / inlays* Tooth whitening* Sports gum shields* Nightguards* Dentures * Emergency assessment/ treatment* Hygienist services-scale and polish / periodontal treatment / air polish / Direct AccessWe may (no contract currently) undertake domiciliary visits which may include:* Examinations * Simple restorations* Simple extractions* Impressions for provision of Bleaching trays/ instruction* Nightguards* Dentures* Emergency assessment/ treatment* Simple scaling / Periodontal Treatment* Fluoride Varnish application* Oral Hygiene instruction and preventative adviceAll of the above are carried out on patients ranging from 0yrs – 105yrs when required/ clinically necessary.Currently we do not hold a contract for any specialist services, but are able to refer patients for these. These services include:-Orthodontic Minor Oral SurgerySedation General AnaesthesiaImplantsPATIENTS VIEWSWe seek patient's views on the services and treatments we provide in the following ways:-* Patient satisfaction questionnaires* Patient suggestion box* Discussion/ points raised at reception or in surgeryARRANGEMENTS FOR VISITING / OPENING HOURSMonday to Thursday 8.45am - 1.00pm 2.00pm - 5.30pmFriday 8.45am – 1.00pm 1.30pm - 4.00pmUrgent care – The practice diary has dedicated clinics for emergency treatment and patients are offered an appointment within 24 hours. Patients are advised to phone at 8.45am to book an emergency appointment for the same day. Dental emergencies are trauma, severe pain, facial swelling or haemorrhage.Our out of hours answer phone includes telephone numbers for LHB arrangements for NHS dental patients, Denplan emergency telephone numbers and Private dental emergency telephone numbers.NHS Dental Helpline 01633 744387 Private emergency dental treatment:076239184723Denplan emergency dental treatment: 0800844999 or if abroad 01962844999ARRANGEMENTS FOR DEALING WITH COMPLAINTSPatient Complaints ProcedureIt is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint. If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. Complaints procedures are displayed on the waiting room wall, from leaflets available in reception and in the waiting room and from the practice website. If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to:Judith Paget Chief Executive Aneurin Bevan University Health Board, St Cadoc’s Hospital, Lodge Road, Caerleon, NP18 3XQ. Tel: 01495241200 Julie Harris is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 2 working days and will aim to provide a full response in writing within 10 working days. For NHS patients we follow the advice in the Putting Things Right Raising a concern about the NHS in Wales. A copy of the leaflet is available from the waiting room or reception. If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when they are next available. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed. When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint. We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below. ContactsFor private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800/08456120540 or visiting .uk. In writing to The Dental Complaints Service, 2 Cherry Orchard Road, Croydon, CR0 6BA If you feel that the practice isn’t meeting its duties regarding the Welsh language you can raise your concern with the Welsh Language Commissioner by calling 0845 6033 221 or visiting . If you would like support or advice regarding your NHS complaint you can contact the Aneurin Bevan Community Health Council by calling 01633 838516 or in writing to Raglan House, 6-8 William Brown Close, Llantarnam Business Park, Cwmbran NP44 3AB. Email enquiries.aneurinbevanchc@.uk If you are still unhappy about your NHS complaint, you can contact The Ombudsman for Wales by calling 0300 790 0203/08456010987 or visiting ombudsman-.uk. In writing to 1 Fford yr Hen Gae, Pencoed, CF35 5LJYou can also contact Healthcare Inspectorate Wales (HIW) who is the independent inspectorate and regulator of all healthcare in Wales by calling 0300 062 8163 or in writing to HIW Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ or email hiw@wales..uk The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at gdc- contact them on information@gdc-org.uk or by calling 020 7167 6000 PRIVACY AND DIGNITYAs a practice we have a number of policies in place to ensure that patient's privacy and dignity are respected in line with The Equality Act. These include:Equality, dignity and human rights policy (M233 –EQD)Data protection policy (M233- DPT)Maternity leave and pay policy (M233 – MLP)Patient care policy (M233-PCA)FGM policy (M233-FGM)Confidentiality policy( M233-CON)We carry out regular practice meeting where policies/ procedures are discussed and reviewed by all staff members and if there has been a problem/ cause for concern it will be discussed as a team. The outcome of the discussion will be implemented as appropriate.Date Statement of Purpose writtenAuthorElizabeth HancockGemma RowlandsSTATEMENT OF PURPOSE REVIEWSDate Statement of Purpose reviewedReviewed by Date HIW notified of changes Date Statement of Purpose reviewedReviewed byDate HIW notified of changes Date Statement of Purpose reviewedReviewed byDate HIW notified of changes Date Statement of Purpose reviewedReviewed byDate HIW notified of changes ................
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